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Job Category: Support Group
Job Type: Full Time
Job Location: Cebu City
Make a difference and advance your career with Chong Hua Hospital, the Philippines’ premier healthcare destination!
Chong Hua Hospital is looking to hire a Patient Assistance Specialist who will be assigned under the Patient & Customer Relations department can be assigned in: Admissions & Registration, Patient Assistance Services, HMO as well as Information Services. S/He provides assistance to patients and navigates the patient’s care collaboratively across multiple disciplines, departments, and healthcare providers within the system to achieve seamless patient care which involves the assessment and provision of all resources necessary to support the patient and the family
Job Duties & Responsibilities
- Ensures the patient and his/her significant others have full access to all of the services and support resources as needed such as, but not limited to: hospital information, financial advisement, education, counseling support, etc.
- Registers patients in the Hospital Management System (HMS); validates that there are no multiple entries of the patient’s identification number; checks completeness and accuracy upon registration.
- Facilitates timely patient admission, ensures that the applicable forms are acknowledged and signed.
- Complies with the set protocols and processes when handling HMO accounts, correspondence, etc.
- Provide patients, visitors, guests, etc. with directions and information regarding hospital services, and hours of operation, etc.; provides initial education on hospital policies such as, but not limited to: the use of the watcher’s pass, visiting hours, pharmacy discounts, close pharmacy, importance of the wristband, the importance of the two-patient identifiers; patient rights and responsibilities, and other pertinent information.
- Ensures that all incoming calls are answered and transferred to the appropriate department / unit.
- Answer and process all calls, requests, questions, or concerns; promptly executes the appropriate action when receiving emergency calls relevant to, but not limited to facility alerts, security alerts, medical alerts, etc.
- Properly endorses calls by coordinating with the appropriate channels such as, but not limited to: Nursing personnel, Patient Care / Ancillary Units, Administrative Office, Emergency Department, and Fire / Disaster Team.
- Responds appropriately to the concerns and inquiries of internal/external customers within his/her level in addressing the needs of such; relays all other concerns beyond his/her scope to the immediate superior.
Qualifications
- A graduate of any four (4) year course.
- With experience in customer service, an advantage.
- Healthcare industry experience is a plus.
- Demonstrated understanding of basic corporate office software, including Microsoft Office 365 applications.
- Effective communication skills. Proficiency in the Visayan dialect and/or Tagalog is required; ability to communicate well in English is an advantage.
