Patient Assistance Specialist

Patient Assistance Specialist

职位类别： 支持小组
工作类型： 全职
工作地点： 宿务市

在菲律宾首屈一指的医疗保健中心崇华医院，发挥影响力，提升您的职业生涯！

崇华医院正在招聘 Patient Assistance Specialist who will be assigned under the Patient & Customer Relations department can be assigned in: Patient and Customer Relations Department (Admissions & Registration, Patient Assistance Services, HMO), Information Services or in the Contact Center. S/He provides assistance to patients and navigates the patient’s care collaboratively across multiple disciplines, departments, and healthcare providers within the system to achieve seamless patient care which involves the assessment and provision of all resources necessary to support the patient and the family.

工作职责和责任
  • Ensures the patient and his/her significant others have full access to all of the services and support resources as needed such as, but not limited to: hospital information, financial advisement, education, counseling support, etc.
  • Registers patients in the Hospital Management System (HMS); validates that there are no multiple entries of the patient’s identification number; checks completeness and accuracy upon registration.
  • Facilitates timely patient admission, ensures that the applicable forms are acknowledged and signed.
  • Complies with the set protocols and processes when handling HMO accounts, correspondence, etc.
  • Provide patients, visitors, guests, etc. with directions and information regarding hospital services, and hours of operation, etc.; provides initial education on hospital policies such as, but not limited to: the use of the watcher’s pass, visiting hours, pharmacy discounts, close pharmacy, importance of the wristband, the importance of the two-patient identifiers; patient rights and responsibilities, and other pertinent information.
  • Ensures that all incoming calls are answered and transferred to the appropriate department / unit.
  • Answer and process all calls, requests, questions, or concerns; promptly executes the appropriate action when receiving emergency calls relevant to, but not limited to facility alerts, security alerts, medical alerts, etc.
  • Properly endorses calls by coordinating with the appropriate channels such as, but not limited to: Nursing personnel, Patient Care / Ancillary Units, Administrative Office, Emergency Department, and Fire / Disaster Team.
  • 适当回应其级别内的内部/外部客户的关注和询问，满足其需求；将超出其职责范围的所有其他关注转达给直属上级。
  • A graduate of any four (4) year course.
  • With experience in customer service, an advantage.
  • 有医疗保健行业经验者优先。
  • 证明对基本企业办公软件（包括 Microsoft Office 365 应用程序）的了解。
  • 有效的沟通技巧。要求精通维萨亚方言和/或他加禄语；能够良好地使用英语沟通者优先。

申请此职位

允许的类型：.pdf

求职者同意书

遵照 2012 年数据隐私法（共和国法案第 10173 号），崇华医院确保您的个人数据将得到负责任且安全的处理。

通过勾选下面的方框，我特此同意崇华医院在招聘和雇用过程中收集、使用和处理我的个人数据。

  1. 个人资料收集
    本人，以下签名人，特此同意崇华医院收集和处理本人的个人资料，包括但不限于本人的姓名、联系方式、工作经历、教育背景及其他相关信息。
    招聘和雇用过程所必需的。
  2. 数据处理的目的
    我明白所提供的个人资料将仅用于评估我是否适合在崇华医院就业，以及与我的工作申请有关的任何其他目的。
  3. 数据存储和安全
    我承认我的个人数据将被安全存储，并且仅在完成招聘流程所需的时间内或法律要求的时间内保留。
  4. 数据共享
    我理解，根据《数据隐私法》，我的个人数据可能会在组织内部以及与第三方服务提供商共享，仅用于招聘和就业相关活动。
  5. 数据主体权利
    我知道我有权访问、更正和请求删除我的个人数据，但须遵守《数据隐私法》的适用规定。
  6. 撤回同意
    我明白我可以随时通过书面通知崇华医院撤回我的同意，并且撤回可能会影响我的就业资格。

我已阅读并同意上述有关收集、使用和处理我的个人数据的条款。

CONFIDENTIALITY AGREEMENT

It is the responsibility of all Chong Hua Hospital workforce, including employees, medical staff, house staff, interns, fellows contracted medical staff and volunteers, to preserve and protect the confidential patient, employee and business information.

The Constitution of the Republic of the Philippines (Article III Section 3), Civil Code of the Philippines (Article 19, Article 26), Revised Penal Code of the Philippines on revelation of secrets and the rule on doctor-patient confidentiality govern the release of patient identifiable information by hospitals and other health care providers. All of these laws establish protections to preserve the confidentiality of various medical and personal information and specify that such information may not be disclosed except as authorized by law or the patient or individual.

Confidential Patient Care Information includes: Any individually identifiable information regarding a patient’s medical history, mental, or physical condition or treatment, as well as the patient’s records, test results, conversations, research records and financial information. These may include, but are not limited to:

  • Physical medical and psychiatric records including paper, photo, video, diagnostic and therapeutic reports, laboratory and pathology samples;
  • Patient insurance and billing records;
  • Mainframe and department based computerized patient data and alphanumeric radio pager messages;
  • Visual observation of patients receiving medical care or accessing services; and
  • Verbal information provided by or about a patient

I hereby understand and acknowledge that:

  1. I shall respect and maintain the confidentiality of all patient laboratory results, care records and any other information generated in connection with individual patient care, risk management and/or peer review activities;
  2. It is my legal and ethical responsibility to protect the privacy, confidentiality and security of all medical records, proprietary information and other confidential information relating to Chong Hua Hospital and its affiliates, including business, employment and medical information relating to our patients, members, employees and health care providers.
  3. I shall only access or disseminate patient care information in the performance of my assigned duties and where required by or permitted by law, and in a manner which is consistent with officially adopted policies of Chong Hua Hospital only with the express approval of my supervisor or designee. I shall make no voluntary disclosure of any discussion, deliberations, patient care records or any other patient care, peer review or risk management information, except to persons authorized to receive it in the conduct of Chong Hua Hospital’s healthcare affairs.
  4. I agree to discuss confidential information only in the work place and only for job related purposes and to not discuss such information outside of the work place or within hearing of other people who do not have a need to know about the information.
  5. My obligation to safeguard patient confidentiality continues after my termination of deployment with Chong Hua Hospital.

I hereby acknowledge that I have read and understand the foregoing information and that my signature below signifies my agreement to comply with the above terms. In the event of a breach or threatened breach of the Confidentiality Agreement, I acknowledge that Chong Hua Hospital may, as applicable and as it deems appropriate, pursue disciplinary action and/or file the appropriate civil and criminal case against me including the termination of my deployment.

This responsibility of confidentiality shall continue even after the completion of my deployment with Chong Hua Hospital.

我同意

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我同意