Frequently Asked Questions
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- Frequently Asked Questions
| BRANCH | CONTACT INFORMATION | OPERATING HOURS | LOCATION |
|---|---|---|---|
| CEBU |
Local extension: 76112 and 76116 CHHC DTR admitting: 0968 8627044 |
24/7 | Ground Floor, Building C, Admissions and Patient Services Area |
| MANDAUE |
Local extension: 82227 and 82228 CHHM DTR admitting: 0947 8941196 |
24/7 | Upper Ground Hospital Lobby |
1. What information is required to reserve a hospital room?
Patient and/or their significant other shall provide the following details:
- Date of admission
- Patient’s full name (with middle name)
- Patient’s contact details
- Date of birth
- Reason for admission
- Admitting Diagnosis (recommended)
- Attending physician
- Room preference
- Branch preference
- Contact person
- Contact number
- HMO/insurance (if applicable)
2. How is room availability determined during admission?
- Room and bed assignments are based on the date of admission. The admitting staff records these requests and allocates rooms, accordingly, considering both patient preferences and medical requirements.
3. Is a partial payment required upon hospital admission?
- Chong Hua Hospital requires an initial partial payment for all admissions. In the case of a scheduled, non-urgent admission, the payment must be made upon arrival. For urgent or emergency cases, the partial payment must be settled once the patient’s condition has stabilized. Our admitting staff will provide you with the necessary information.
- If you have a valid Letter of Authorization (LOA) or Letter of Guarantee (LOG) from your insurance provider, HMO, or affiliated company, you will not be required to make a partial payment.
- During your hospital stay, you will be asked to make progressive payments corresponding to the increasing bill amount. An updated statement of your account can be viewed via the online patient portal (CHi App). You can also view and pay your hospital bill by scanning the QR code that is reflected in your printed Statement of Account (SOA).
4. Can Chong Hua Hospital assist with hospital transfers?
- If you require an inter-hospital transfer, Chong Hua Hospital will assist in facilitating the transfer.
- If you decide not to proceed with inpatient admission, Chong Hua Hospital will respect your decision and assist in transferring you to your preferred hospital.
Inter-Hospital Transfer
- The patient or their significant other will be advised to coordinate with both the receiving hospital and Chong Hua Hospital.
- The patient or their significant other will be advised to let the endorsing doctor and nurse call the ER Station for the initial endorsement of the patient and to check for bed availability. If the patient is admitted in one of the healthcare facilities in Region VII, the endorsing hospital will be asked to encode and make the DOH online referral.
- The endorsing hospital shall coordinate with the receiving hospital through doctor-to-doctor endorsement.
- The patient or their significant other will also be asked to call the admitting section (If Fuente Branch: 0968 8627044; if Mandaue Branch: 0947 8941196) to be appraised on the financial side of the admission.
- The patient will be transported once vital signs are stable and endorsements between both facilities are completed.
- Room category will depend on the present condition of the patient.
5. Will I be informed of my assigned hospital room number before admission?
No, your assigned room number will be disclosed only to you and your significant other upon admission.
6. How can I share my feedback or concerns about my hospital experience?
We value your feedback. You and your significant other have the right to express concerns by completing the feedback forms located throughout the hospital, through Google review or emailing us at:
- Cebu branch: info_cebu@chonghua.com.ph
- Mandaue branch: info_mandaue@chonghua.com.ph
7. What are the accepted modes of payment at Chong Hua Hospital?
The following modes of payment to the hospital are acceptable:
- Cash
- Credit Card
- Debit Card
- HMO/Insurance coverage
- Bank Transfer
- By scanning the QR code that is reflected in your printed Statement of Account (SOA)
8. What are the requirements for Direct-to-Room (DTR) admission?
For Direct to Room admission, please be reminded of the following:
- Direct to Room orders are valid for 24 hours. Orders exceeding this timeframe require reassessment by the resident doctor.
- Have the direct-to-room admission order signed by your Attending Physician.
- Direct-to-room order should have the following details:
- Patient’s full name with middle name
- Diagnosis (recommended)
- Procedure or planned surgery if applicable
- Date of Admission
- Date of Issuance
- “Direct-To-Room” phrase
- Attending physician’s signature
9. What are the visitor and watcher guidelines at Chong Hua Hospital?
- Non-COVID patients are permitted a maximum of two healthy adult visitors or watchers during admission.
- For a confirmed COVID patient, one adult watcher is permitted during admission.
- For non-COVID patients, except those in the Critical Care Units, you may have healthy visitors from 6 AM to 9 PM.
- All visitors must observe physical distancing.
- All visitors must wear a surgical mask at designated areas within the hospital (critical care units, emergency room, isolation rooms).
- All visitors must practice cough etiquette. Ensure that a surgical mask is on when you cough or sneeze. Change the mask if it is soiled or damp. Throw the used mask in the yellow trash bin and wash your hands afterward.
- Visitors must follow proper hand hygiene protocols such as frequent hand washing and the use of hand sanitizers.
- Visitors experiencing symptoms of COVID-19, such as fever, cough, and difficulty breathing, shall not be allowed to visit patients.
- Watcher/Visitor
– Chong Hua Hospital requires patient watchers to be able-bodied adults. For the safety of both patients and visitors, minors and seniors are discouraged from serving as watchers. This policy is in place due to the increased risk of illness and falls for children and seniors within the hospital environment. However, minors (7 years old and above) and seniors are welcome to visit during designated visiting hours, provided they adhere to infection control guidelines.
– General visiting hours: 6AM–9PM - Critical Care Unit visiting hours: 9AM–12NN and 6PM–9PM
10. What are the visitor and watcher guidelines at Chong Hua Hospital?
- A 50% parking discount is available for one (1) registered vehicle per admitted patient. Vehicle registration must be completed at the Admitting Section, and the parking ticket must be validated at the Information Desk before exiting the hospital parking area.
11.Do you accept government financial assistance?
- Yes. Patients may inquire about government financial assistance programs such as PCSO, DSWD, MAIFIP, OVP, and CHAMP. For requirements and assistance with the application process, please visit the hospital’s Medical Social Worker.
Note: Financial assistance for CHAMP is for CHH Cebu only.
DOH Financial assistance is applicable on ward accommodation only.
12. Where can I update or change my personal information?
- Admitted patients: Please proceed to the Admitting Section.
- Non-admitted patients: Please visit the Information Section for assistance.
13.Can I upgrade or downgrade my room accommodation?
- Yes. You may request to upgrade or downgrade your room accommodation based on availability. Please proceed to the Admitting Section for assistance with your room change request.
14.How can I reserve a room for admission?
- You may reserve a room for admission through the Patient Portal (CHI App). Simply access the app and follow the admission reservation process. If you need assistance, please contact the hospital for further support. Link: https://chi.chonghua.com.ph/login
Room-Based Partial Payments – DTR (Direct to Room)
| Room Type | Partial Payment |
| Ward/Semi Private Admission |
₱ 10,000.00 |
| Regular Private Room | ₱ 20,000.00 |
| Suite Room | ₱ 20,000.00 |
| Higher Room Categories: | |
| Executive Premier |
₱ 50,000.00 |
Important Disclaimer: All rates are subject to change without prior notice
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
| MANDAUE | 81080 0968 862 3413 chhm_wellnesscenter@chonghua.com.ph | Mon – Fri: 6:00 AM – 8:00 PM Sat: 8:00 AM – 8:00 PM Sunday and Public Holidays: Closed | 10F Medical Arts Bldg |
1. What are the Services Offered?
- Acne and Acne scars treatment
- Anti – aging and facial care
- Botox Injection
- Treatment for Excessive Sweating
- Eyebags and Double Chin Reduction
- Face and Neck sculpting
- Intralesional Steroid Injection
- Non-Surgical Face Lift
- Permanent Hair Reduction
- Skin Resurfacing
- Skin Tags & Warts removal
- Skin Tightening
- Tattoo Removal
- Underarm Whitening
- Melasma/Freckles/Age Spots
- Varicose Veins Treatment or sclerotherapy
- Chemical Peel
- Keloid Hypertrophic Scar Treatment
- Facial Telangiectasia
- Facial Care Service
- Plastic Surgery
2. How do I schedule a consultation and procedure at the Chong Hua Hospital Aesthetics Center?
- The patient must be first consulted by the doctor affiliated with CHH Aesthetics Center. Then, the doctor will schedule the desired procedure.
- We highly recommend that the patient contact us through text at least a day before the visit so that the unit can send the patient the detailed schedule of the assigned doctor.
- Consultation is on a first-come, first-serve, walk-in basis only. No appointments. Consultation is priced at P735.
| Monday | Dr. Genivieve Seachon | 10:00 am – 1:00 pm |
| Tuesday | Dr. Divina Go (accepts 15 patients only) | 10:00 am – 1:00 pm |
| Wednesday | Dr. Hester Gail Lim-Bueser – Every other Wednesday. Please call the unit for schedule (accepts 10 patients, only 4 slots reserved for insurance patients) | 10:00 am – 12:00 noon |
| Thursday | Dr. Aileene Dumdum | 10:00 am – 1:00 pm |
| Friday | Dr. Genivieve Seachon | 10:00 am – 1:00 pm |
For inquiries regarding doctors’ schedules outside of CHH Aesthetics Center, the patient may contact their respective secretaries:
| Dr. Genivieve Seachon | (0910) 653 2898 / (0968) 708 6269 |
| Dr. Divina Go | (0915) 015 6271 |
| Dr. Hester Gail Lim-Bueser | (0927) 215 5505 |
| Dr. Aileene Dumdum | (0966) 216 7561 |
| Dr. Susan L Verallo | 0966 520 1926 |
3. What is the HMO coverage as of January 2025 per doctor?
- CHHM Aesthetics Center accepts insurance. However, there will be a facility fee of P225.00 per consult.
- Procedures are subject to HMO coverage and approval. The patient must call the Aesthetics Center first to check coverage for insurance.
| Dr. Genivieve Seachon | No insurance coverage |
| Dr. Divina Go | Generali, Medicard, Cocolife, Valu Care, Caritas, and ETIQA |
| Dr. Hester Gail Lim-Bueser | Intellicare, Avega, Maxicare, Generali, Cocolife, Inlife, Cooperative Health and Lacson & Lacson |
| Dr. Aileene Dumdum | Intellicare, Avega, Life and Health, HMI, and Flexicare. |
- Please bring LOA and 1 valid ID.
4. Can I schedule an aesthetic procedure immediately after my consultation?
- Please be advised that the Aesthetics Center may not be able to schedule a treatment immediately following your consultation, as our schedule is usually booked in advance by other patients.
- We highly recommend the patients come as early as possible since we might have multiple procedures on that day. Scheduled procedures for the day are still on a first-come first-served basis.
5. Other FAQs:
- Patients must consult with affiliated Aesthetics Center Dermatologists before any procedures
- Aesthetics Center offers a limited line of products for sale.
- For prices, please call unit.
- Nurses and other staff cannot recommend treatment to patients.
- All procedures except for basic facials are performed by Board Certified Specialists Dermatologists
- For treatment sessions, the number of sessions will vary depending on your skin’s condition and its response to the treatment. Please talk to your doctor.
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
|---|---|---|---|
| CEBU | (032) 255-8000 Local 75184 or 75190 | 24 / 7 | GF Building C |
| MANDAUE | (032) 233-8000 Local 8187 and 8183 | 24 / 7 | Lower Ground Floor Hospital Building |
1. What services do you offer?
- Ambulance Service
- Out of Hospital Covid Care Treatment (OHCT) for the mild and moderate COVID-19 confirmed patients
- CATERS to MEDICAL and SURGICAL needs of the patient in the following areas:
- Adult Medicine
- Pediatric Medicine
- Surgery
- Obstetrics-Gynecology
- Critical Care Medicine
- Family Medicine
- Orthopedics
2. Do I need to schedule a visit to the Emergency Room?
- No, when you arrive at the ER, we will assess your condition using the Emergency Severity Index (ESI)…
- Advance listing of patients via phone is not available.
- If you are currently admitted in another hospital and are seeking transfer to CHH, the endorsing hospital or facility shall submit an online referral through the Department of Health (DOH)…
- If the Emergency Room (ER) is full, patients in the ER Triage Area will be prioritized based on the seriousness of their condition…
3. Is swab testing required?
Refer to the latest release of the Revised Infection Control Guidelines on Covid-19.
4. What is Out of Hospital Covid Care Treatment (OHCT)?
- The OHCT program is a temporary care option for patients who are suspected of or confirmed to have COVID-19…
- An Internal Medicine (IM) Resident is assigned to oversee the OHCT program in the ER…
5. How to transfer from another hospital to Chong Hua Hospital?
- The endorsing doctor and nurse will contact the ER station for the initial patient endorsement and check bed availability…
- Your significant other or assisting person is advised to contact the Admitting Section for financial appraisal…
6. How much does the ambulance service cost?
- Inpatients are prioritized for ambulance conduction, depending on availability.
- Airport/Seaport to CHH or vice versa: Estimated cost P4,000.00
- House/Another Hospital to CHH: Estimated cost P2,000.00
- Call ER nurses station at 255 8000 local 75184.
- The ambulance team (doctor, nurse, driver, orderly) will wear PPEs during pick up based on patient’s condition.
Disclaimer: For any clarifications regarding pricing, please contact the unit directly, as rates are subject to change without prior notice. In the event of any discrepancy, the updated information in the Billing Section shall take precedence.
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
| MANDAUE | 8880 0968- 859-0751 chhm_artclub@chonghua.com.ph | Mon – Fri 8:00 AM – 5:00 PM | 8F Medical Arts Bldg Room 802 |
1. What are the Services Offered?
- Free HIV Rapid Test*
- Free HCV Rapid Test*
- Free Syphilis Rapid Test*
- Free Condoms and Lubricants*
- Free Antiretroviral medicines to all People living with HIV*
- Free Opportunistic infections (OIs) medications*
- Free Hepatitis B medication*
- Free Antiretroviral medicines for Post Exposure Prophylaxis (Occupational injury only).*
- Offers OHAT (Outpatient HIV/AIDS Treatment) Package by PhilHealth
* Subject to availability/allocation from the Department of Health
2. Who are the Affiliated Doctors?
- Dr. Elfleda Hernandez
- Dr. Arlene Macabaya
- Dr. Christina Tan
- Dr. Evelyn Alesna
- Dr. Faith Villanueva
- Dr. Chatie Olasiman
- Dr. Mitzi Maria Chua
- Dr. Merrill Van Yu
- Dr. Bryan Albert Lim
3. What is the Doctors’ Clinic Schedule?*
| Dr. Elfleda Hernandez | CHH Mandaue: MWF 10am to 1pm; Room 807 Velez: Mon to Fri 2pm to 4pm; Room 411 |
| Dr. Arlene Macabaya | Chong Hua Medical Mall: Monday to Friday, 10AM – 12NN, Room 503 |
| Dr. Christina Tan | Chong Hua Medical Mall: Monday- Saturday, 1PM -3PM, Room 1020 A |
| Dr. Evelyn Alesna | CHH Mandaue: Tue 2pm, by appointment only, Room# 802 Chong Hua Medical Mall: Mon to Fri 10am to 12nn; Room #1004 |
| Dr. Faith Villanueva | Chong Hua Medical Mall: Mon – Fri 10AM-4PM SAT 11AM-2PM, Room 604 |
| Dr. Chatie Olasiman | CHH Mandaue Mandaue: Saturday 1pm; Room # 641 |
| Dr. Mitzi Maria Chua | Velez, please contact secretary |
| Dr. Merrill Van Yu | CHH Mandaue: MWF 2pm to 5pm; room# 605 Chong Hua Medical Mall: Mon to Sat 10am to 12nn, Tue & Sat 2pm to 5pm, Room 706B |
| Dr. Bryan Albert Lim | Chong Hua Medical Mall: Mon, Wed and Fri 4:30PM-7:00PM, Room 1022 CHHM Mandaue: Tuesday and Thursday 2PM-4PM, Room 729 |
4. Do I need to set an appointment before availing the services?
- Yes, to ensure and maintain privacy and confidentiality, we encourage the patients to set an appointment.
- The patient may contact the unit through call or text message to set an appointment.
- Satellite operations available Room 1038, Chong Hua Hospital Fuente (please call 0968-850-5680 and look for Vangie)
5. What are the Requirements?
For new patients:
- Confirmatory result (SACCL or RHIVDA)
- Latest laboratory results
- Referral letter from an Infectious Disease Specialist. Kindly refer to the list of doctors above (#2).
If you wish to transfer to our treatment hub, please bring the following:
- HTS Client Referral Form/ Referral letter from your previous treatment hub
- Confirmatory result (SACCL or RHIVDA)
- Latest laboratory results
- Photocopy of your Regimen Booklet
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
| CEBU | Cashier / Billing (Main): 75139 / 75140 | 24/7 | Ground Floor, Building C, Admissions and Patient Services area |
| MANDAUE | 82220 / 82221 | 24/7 | UGF Hospital Bldg. |
1. What are the official bank account details for Chong Hua Hospital payments?
Please refer to the official Chong Hua Hospital bank accounts for payments:
ACCOUNT NAME: ASOCIACION BENEVOLA DE CEBU, INC
BDO Unibank, Inc. (BDO)
Acct. No. 000-7700-3670-8
Swift Code: BNORPHMM
Branch Name: Cebu – Magallanes
METROBANK (MBTC)
Acct. No. 0413-0050-6060-5
Swift Code: MBTCPHMM
Branch Name: Fuente Osmeña
2. What payment methods are accepted at Chong Hua Hospital aside from cash?
- Credit Cards – Swipe, tap, insert card physically at our terminal. Only the cardholder is allowed to transact the physical card and sign the approved slips. Valid ID of the cardholder is also required for reference purposes. Authorization is not allowed.
- Checks – Manager’s or Cashier’s Checks accepted. Manager’s Checks are as good as cash. Write the payee as: CHONG HUA HOSPITAL.
- Bank Transfer – Pay via bank transfer (to our account number) .
- Online payment – accepts debit and credit cards, and gcash. Just scan the QR code found in the upper right of the Statement of Account to proceed to payment page.
3. Can I use my insurance or HMO at Chong Hua Hospital?
Yes, Chong Hua Hospital accepts both international insurance and local HMOs, subject to accreditation and coverage policies:
- International Insurance – If your international insurance is accredited with Chong Hua Hospital, the covered amount will be directly deducted from your bill. If not, we can advise for reimbursement, or they find a local handler that is accredited with us.
- Local HMO – You can use multiple HMOs (more than 2) with a Letter of Authorization from each. Coverage depends on the HMO’s calculation. We can check if your HMO is on our list.
- We also accept guarantee letters from our accredited companies.
4. Does Chong Hua Hospital accept government assistance?
Yes, Chong Hua Hospital accepts various forms of government assistance as follows:
- DSWD
- PCSO
- DOH MAIP
- Cebu Province and CHAMP
- CHAMP are accepted in Chong Hua Fuente only.
5 . Can I avail of PHIC in outpatient and inpatient admission?
- YES. Chong Hua Hospital is PHIC accredited. PhilHealth coverage depends on the final diagnosis of the patient. For outpatient – it can be availed for minor operation / procedure. For ER admitted less than 24H, PHIC has coverage for Outpatient Emergency Care Benefit or OECB for the PHIC covered services. For inpatient, admission should be at least 24 hours to avail of PhilHealth benefit.
6 . What are the discounts available?
- Chong Hua is compliant in giving the mandatory Senior Citizen and PWD discount. Another discount available is the Pag-ibig Loyalty Card (8%) for select laboratory procedures, X-Ray, Ultrasound and for Room Accommodation but cannot be availed in conjunction with other promos and discounts.
7. Who can I contact for billing concerns or to send proof of payment?
- For any billing concerns while admitted, patient/SO may send an email to:
- Chong Hua Mandaue: chhm_billing@chonghua.com.ph
- Chong Hua Fuente: chhf_billing_@chonghua.com.ph
- Outpatients who prefer to pay thru bank transfer, they may send the proof of payment / payment slip to the following:
- Chong Hua Fuente: chhf_billing_@chonghua.com.ph
- Chong Hua Mandaue: chhm_billing@chonghua.com.ph
Additional note on payments:
- Once the partial payment is confirmed by the Cashier, it will be posted to the patient’s statement of account, which can be viewed in the Chi app.
- A scanned copy of the Official Receipt (OR) can be sent via email upon request once the partial payment is confirmed by the Cashier. The original copy of the receipt is kept by the Cashier and can be claimed in person at the Cashier’s office.
8. Can I process promissory note for my hospital bill?
Since Chong Hua Hospital is a private hospital and not government funded, private patients are expected to fully settle the account prior discharge. Please directly reach out Billing for more details.
9. Can I get refund when I secure guarantee letters from government agencies?
No. Coverage of the guarantee from government agencies are not meant for refund. It should be deducted from the payable of the patient.
10. What are the requirements for getting a Statement of Account and Patient Ledger?
If you are the patient, please present a valid ID.
If you are a representative, please bring:
- Valid ID of the patient and the representative
- Authorization letter from patient stating that the representative can ask SOA and patient ledger on his/her behalf.
11. What are the requirements for getting a refund?
If you are the patient, please present a valid ID.
If you are a representative, please bring:
- Valid ID of the patient and the representative
- Authorization letter from patient stating that the representative can claim refund on his/her behalf.
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
|---|---|---|---|
| CEBU | 76215 | Outpatient: Mon – Sat 7:00 AM – 12:00 PM Inpatient: Mon – Sat 1:00 PM – 3:00 PM | 2F Building C |
1. What is Cardiac Rehabilitation?
Cardiac Rehabilitation is a medically supervised program designed to improve your cardiovascular health if you have experienced a heart attack, heart failure, angioplasty, or heart surgery. It includes exercises and health education.
2. How much does the Cardiac Rehabilitation program cost?
It depends on which phase you are enrolling in. See pricing below:
| Phase | With Meal Planning | Without Meal Planning |
|---|---|---|
| Phase 1 (Package A) | P8,126.00 | – |
| Phase 2 (Package B) | P15,697.20 | P15,219.20 |
| Phase 3 (Package C) | P28,676.40 | P28,198.40 |
Other Services Offered:
| Service | With Meal Planning |
|---|---|
| Heart Failure (HF) Package | P11,015.05 |
| Chronic Kidney Disease (CKD) Package | P11,015.05 |
| Cancer (Onco) Package | P11,015.05 |
| Peripheral Arterial Disease (PAD) Package | P15,015.00 |
Disclaimer: For clarifications, contact the unit directly. Rates may change without notice. The Billing Section’s updated rates take precedence.
3. Which Cardiac Rehabilitation program will I be enrolled in?
- Phase 1: 8 sessions + treadmill stress test after 8th session
- Phase 2: 24 sessions + treadmill stress test after 24th session
- Phase 3: 48 sessions + treadmill stress test after 48th session
Other Services:
- Heart Failure (HF) – 24 sessions + 6-minute walk test
- CKD – 24 sessions + 6-minute walk test
- Cancer (Onco) – 24 sessions + 6-minute walk test
- PAD – 36 sessions + treadmill stress test after 24th session
4. How will I be informed about my Cardiac Rehabilitation schedule?
- SMS/text message will be sent a day before the appointment
- Confirm your attendance via text
- To cancel/reschedule, contact the unit
- To select a schedule, coordinate with the staff
5. When will I receive my test results?
- Treadmill Stress Test: Available in 3–5 working days (subject to specialist availability)
- Progress Report: Released after treadmill results
- 6-Minute Walk Test: Available after data interpretation
6. How will I know when results are ready?
Staff will send an SMS/text message when your results are ready for pickup.
7. How long does the program take?
Typically 1 to 3 months, with each session lasting ~1 hour. Sessions are recommended three times a week with one-day intervals.
8. How should I prepare for a session?
- Arrive 15 minutes early
- Wear gym clothes and rubber shoes
- Eat a light meal; bring water
- Take maintenance meds as prescribed
9. How do I register for the Cardiac Rehabilitation Program?
- Visit 2F Building C or call 255-8000 local 76215
- Present a referral note from a Cardiac Rehabilitation Specialist
- If no CR specialist, secure referral from attending cardiologist
- CR Fellow will assess, orient, and obtain consent
- Register to get a Hospital ID Number
- Staff issues charge slip to be paid at Billing Section
- Pay and present receipt to the CR Unit
- Staff will verify requirements (see 8.1)
- Orientation on policy, protocols, and scheduling
8.1. Requirements
- Referral Note from a CR Specialist
- Medical Certificate and Medical Abstract
- Discharge Instruction/Summary or updated med list and diet
- Latest Imaging and Blood Tests: Lipid Profile, ECG, 2D Echo, Stress Test, Angiogram, PCI, Open-heart surgery report
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
|---|---|---|---|
| CEBU | (032) 255-8000 Local 76202 / 76205 | Mon–Sat: 7:00 AM – 3:00 PM (by appointment) STAT/emergency cases: 24/7 | 2F Building A/B |
1. What cardiovascular services are available at Chong Hua Hospital?
- Catheterization Laboratory
- Invasive/Interventional Cardiology:
- Coronary Angiography
- Complex PCI using IVUS, FFR, Rotablator
- PTMC, EVAAR, TAVI
- Vascular & Interventional Radiology:
- Carotid, Peripheral, Cerebral, Mesenteric, Hepatic, Renal Angiography
- Cardiac Electrophysiology: Pacemaker, EPS, Ablation
- Tilt Table Testing
- Invasive/Interventional Cardiology:
- Cardiovascular Operating Room (CVOR)
- Cardiovascular and Endovascular Surgery:
- Open Heart Surgeries (CABG, MAVR, BENTALL)
- Minimally Invasive Cardiac Surgery
- Thoracic Aneurysm, Femoro-popliteal Bypass
- VSD/ASD Repair, Pericardiostomy, etc.
- Vascular Surgeries:
- Arterial & Venous Procedures for PAOD
- Vascular Access: AV Fistula, Grafts, Port-a-Cath, etc.
- Endovascular & Open Surgical Interventions
- Cardiovascular and Endovascular Surgery:
2. Is a written prescription required for cardiovascular procedures?
Yes. All procedures must have a written prescription from the attending/referring/requesting physician.
3. How do I schedule a cardiovascular procedure?
- Scheduling must be done by the performing doctor (Cardiologist for Cath Lab, CV Surgeon for CVOR).
- Both inpatients and outpatients are accepted.
- Patients must be evaluated by their doctor to determine eligibility for outpatient procedures.
4. How should I prepare for my procedure?
- Fasting: NPO after midnight for AM procedures; light breakfast for PM procedures then NPO 4–6 hours.
- Arrival: Be at the unit at least 1 hour before schedule (for OPD).
- Companion: At least 1 S.O. must accompany the patient.
- Bring Lab Results:
- CBC
- PT
- ECG
- 2D Echo
- Creatinine
- RAT (if symptomatic)
- X-ray
- Stress Test
- Other prescribed labs
5. Charges
- Cath Lab: Procedure Packages available; final charges applied post-procedure (includes additional supplies used).
- CVOR: Billed after procedure with all additional items included.
- Payment Options: Cash, Debit, Credit, HMO/Insurance (LOA required).
- PhilHealth: Check PHIC FAQ for full coverage requirements and details.
6. How can I request a price quotation?
- Inpatients: Ask your Cardiologist/Surgeon/Fellow/Resident for estimates.
- Outpatients: Visit the unit directly for a printed quotation.
Note: Price quotes are gross estimates and exclude discounts (SC/PWD) and PhilHealth deductions.
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
|---|---|---|---|
| CEBU | 761038 Pulmonary Unit: 0968-875-1324 / 76240 | Mon – Sat 8:00 AM – 5:00 PM | 3F Building C |
| MANDAUE | Pulmonary Unit: 0968-861-5812 / 233-8000 local 8549 | Mon – Sat 8:00 AM – 5:00 PM | 5F Pulmonary Unit, Hospital Building |
1. What is a sleep study, and where is it done at Chong Hua Hospital?
A sleep study or polysomnogram (PSG) is a test used to diagnose sleep disorders. It is conducted overnight in a private sleep lab room.
- Cebu: 11th Floor, Building AB
- Mandaue: 12th Floor, Room 1223, Hospital Building
2. What types of sleep studies are offered?
- Diagnostic Overnight PSG: Monitors EEG, ECG, eye movements, oxygen, breathing, and limb movement.
- Split-night PSG with CPAP Titration: First half diagnostic; second half CPAP adjustment if sleep apnea is confirmed.
- CPAP Titration Study (Therapeutic): Determines best pressure setting for CPAP therapy.
3. How do I schedule a sleep study?
- Doctor’s prescription is required before booking.
- If no physician, the Pulmonary Unit can assist with referrals.
- To cancel or reschedule, notify the unit at least 3 days in advance.
4. How long does it take to get results?
Results are available within 1–2 weeks. Data is scored by a sleep technician and interpreted by a sleep doctor.
5. How can I access my results?
Results may be claimed at the Pulmonary Unit or emailed to provincial/out-of-town patients by the Unit Manager.
6. How long does a sleep study take?
Typically 8:00 PM to 6:00 AM. Sleep is encouraged early for maximum observation time.
7. How should I prepare for my sleep study?
- Shower before arriving; no lotions, creams, or hair products
- Wear/bring comfortable sleepwear
- No naps or physical exertion before test
- Avoid caffeine, alcohol, and sleeping pills
- Have dinner beforehand
- Bring your doctor’s prescription and approved charge slip
- Only pediatric patients may have a companion stay in-room
- For insured patients, secure a valid LOA before the procedure
8. What happens during a sleep study?
Technicians will place non-invasive sensors and monitors on your scalp, face, legs, chest, and finger to measure brain waves, breathing, oxygen, and muscle activity throughout the night.
9. Is the sleep study covered by HMO or PhilHealth?
Many insurance plans partially cover sleep studies. Pre-approval or LOA may be required. Contact your provider to verify eligibility and benefits.
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
|---|---|---|---|
| CEBU | 09688962241 255-8000 Local 75223/226 | Monday to Sunday, 24/7 | 4th floor Building C (temporary) |
| MANDAUE | 233-8000 LOCAL 8361 09688780861 | Delivery Room: 24/7 OPD Procedures: Mon–Fri 8AM–5PM / Sat 8AM–12NN | 3rd floor Medical Arts Building |
1. What obstetric services are offered at Chong Hua Hospital?
Chong Hua Hospital offers obstetric procedures for both inpatients and outpatients.
2. How do I schedule an obstetric procedure?
Walk-in patients are accepted for both OPD and inpatient procedures with a physician’s prescription.
Elective Cesarean Sections are scheduled by attending physicians, OB residents, or clinic secretaries.
3. How long do procedures take?
- Cardiotocogram monitoring: 30 mins – 1 hour
- CS or Normal Delivery: Depends on patient’s case
4. What are the available payment options?
- Spot Cash
- Debit Card
- Credit Card
5. How much do obstetric services cost?
- Normal Delivery (private): P40,000 – P60,000 (excl. PFs and baby fees)
- Cesarean Section (private): P80,000 – P120,000
- OB Package – Normal Delivery: P20,000 (via Social Services)
- OB Package – CS: P50,000 (via Social Services)
- CTG Fee: P858.00
- Phototherapy (NICU): P770/day + room/lab fees
6. Can I use my HMO or insurance?
Contact your HMO/Insurance provider directly to verify coverage and required documentation.
7. Is partial payment allowed?
Please contact the Admitting Section for information on partial payments.
8. What is fetal monitoring?
Fetal monitoring checks the baby’s heartbeat and vitals using CTG or fetal Doppler during pregnancy/labor.
9. Where should I go for NST?
Proceed to the ER; staff will coordinate with the Delivery Room team.
10. COVID-19 Test for Pregnant Patients
Rapid Antigen Test is required within 24 hours if symptomatic (fever, cough, colds).
11. Will my birth plan be honored?
Yes. Discuss your plan with your attending OB. Birth plans can be updated if necessary.
12. Can I change my birth plan?
Yes. Plans are flexible and can be revised during labor if needed.
13. Can my husband attend my delivery?
Yes, for low-risk vaginal births. Requires consent and submission of the Request to Attend Delivery Form two weeks before EDD.
14. Can I take photos/videos?
Photos are allowed after cleaning the baby. Videos are strictly prohibited. Staff consent is needed if they appear in photos.
15. Is a swab test required for SO/guests?
Symptomatic individuals (fever, cough, colds) are not allowed in the DR complex.
16. How long is the recovery time post-delivery?
Usually 2 hours in recovery before transfer to room, depending on condition.
17. What if I have cord blood?
Inform your OB and DR staff in advance to arrange collection.
18. When should I go to the labor room?
If you experience bloody discharge, contractions every 3–5 mins, or water breaks. Go to ER then DR Complex.
19. What is CTG/NST?
Cardiotocography monitors fetal heartbeat and contractions. Duration: 30 mins – 1 hour.
20. Why is CTG done?
To assess fetal well-being and identify early signs of distress before complications arise.
21. Can someone assist me with admission if no SO is available?
Yes. Patient Assistant Specialists (PAS) can help with your admission process.
22. How long will I stay in recovery?
About 2 hours, depending on doctor’s assessment.
23. What should I bring?
- Mother’s Book or OBS Card
- Latest Ultrasound and Lab Results
24. Can I bring my phone in the DR?
No. Phones are prohibited in labor and delivery rooms per Data Privacy Act of 2012.
25. When will my baby be roomed in?
After 4 hours if healthy. If not, baby will be admitted to NICU.
26. Can I return unused items?
Yes, before discharge or settling your account.
27. Can I bring religious items?
Yes, if not bulky or valuable.
28. Can I use the comfort room while in labor?
Only if not in active labor or ruptured. Otherwise, a bedpan will be provided.
29. What happens upon arrival at the labor room?
You’ll be welcomed by staff, oriented, and assisted with hospital attire and assessments.
30. Who can avail the private labor room?
- Full-term, non-high-risk patients
- 1 SO allowed (mother or husband)
- Room use is charged separately from accommodation
31. Room Charges
Fuente Branch:
- Labor Room 24H: ₱ 3,500.00
- Private Labor & Delivery: ₱15,000.00
- OR Theater 1st Hr: ₱3,000.00
- OR Theater (Succeeding Hours): ₱1,500.00
Mandaue Branch:
- Labor Room 24H: ₱3,500.00
- Private Labor & Delivery: ₱15,000.00
- OR Theater 1st Hr: ₱3,000.00
- OR Theater (Succeeding Hours): ₱1,500.00
Labor & Delivery Areas:
- Labor Room: 11 beds
- IE Room, High-Risk Room, Delivery Rooms, Operating Rooms
- Recovery Room: for postpartum observation
35. Do you offer Newborn Hearing Screening to outpatients?
No. This service is only for babies born at Chong Hua Hospital.
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
|---|---|---|---|
| CEBU | (032) 255 – 8000 | 24/7 | Chong Hua Hospital Cebu |
| MANDAUE | (032) 233 – 8000 | 24/7 | Chong Hua Hospital Mandaue |
Mandaue City Emergency Contact Numbers
| Unit | Contact # |
|---|---|
| Mandaue City Command Control Center | (032) 383-1658 / 0917-111-6633 |
| Mandaue City Public Info Office | (032) 230-4500 |
| Mobile Patrol Group | (032) 420-3401 / 0928-890-7047 |
| Fire Protection | (032) 344-4747 |
| ERUF | (032) 233-9300 / (032) 416-2664 / 0998-545-8526 |
| RAPID Ambulance | (032) 413-2165 / (032) 260-7542 / 0933-946-8588 / 0915-467-4995 |
| DRRM | (032) 383-165 / 0917-111-6633 |
| PRO-7 | 0917-590-9396 |
| Red Cross | (032) 328-9238 / 0915-589-9829 |
| TEAM for Accidents | (032) 230-4500 |
| Mactan Fire Station | (032) 342-8508 |
Cebu City Emergency Contact Numbers
| Unit | Contact # |
|---|---|
| Command Center | 911 / 0932-537-7770 / 0923-524-8222 / 0947-178-9999 / 0947-178-0000 |
| City Hall | 253-0357 |
| Public Info Office | 254-8632 / 253-4979 |
| Police Department | 166 and various station numbers listed |
| Fire Protection | 160 / (032) 256-0541 / 256-0542 |
| ERUF | 161 / (032) 233-9300 / 416-2664 / 340-2994 / 0998-545-8526 |
| DRRM | (032) 255-0046 |
| PRO-7 | 117 / (032) 253-7674 |
| Red Cross Cebu | (032) 253-9793 |
| CITOM | Multiple hotline numbers listed |
Ambulance Services
| Name/Location | Contact Numbers |
|---|---|
| Alert EMS – Labangon | 0933-605-8556 / 0915-945-4825 |
| ERUF Cebu | (032) 416-2664 / 233-9300 |
| ERUF Lapu-lapu | (032) 340-2994 |
Mechanical Ventilators, Oxygen Rental, Decompression
| Name/Location | Contact Numbers |
|---|---|
| BAGA | (032) 253-6490 |
Funeral Parlors
| Name/Location | Contact Numbers |
|---|---|
| Cosmopolitan Memorial Chapels (Various Branches) | Numbers listed accordingly |
| Cebu Rolling Hills – Banilad | (032) 346-2543 / 346-2601 |
| Mount View Funeral Homes | (032) 273-2181 |
| St. Peter Imus | (032) 514-2732 / 268-4560 / 268-5601 |
| St. Peter Alang-alang | (032) 268-6242 |
| St. Francis Bulacao | (032) 272-3542 |
| St. Francis Hi-way | (032) 261-2166 / 0932-450-7796 / 0945-391-3695 |
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
|---|---|---|---|
| CEBU | 75207 | Mon – Sat 7:00 AM – 3:00 PM | 3F Building C |
| MANDAUE | 8326 | Mon – Sat 8:00 AM – 4:00 PM | 3F Hospital Bldg |
*Holidays – Coverage Based on Memo: Skeletal Workforce or On-Call, with Additional Surcharge
1. What are the services offered?
Endoscopic procedures are minimally invasive tests that help diagnose and treat conditions affecting the digestive system.
- Upper Gastrointestinal Procedures
- Gastroscopy (EGD)
- Endoscopic Retrograde Cholangiopancreatography (ERCP)
- Percutaneous Endoscopic Gastrostomy (PEG) Insertion
- PEG Replacement / Removal
- Esophageal Dilatation
- Rubber Band Ligation of Esophageal Varices
- Injection Sclerotherapy
- Injection Hemostasis
- Argon Plasma Coagulation (APC)
- Lower Gastrointestinal Procedures
- Colonoscopy
- Flexible Sigmoidoscopy
- Polypectomy (Hot and Cold)
- Rectal Imprint
2. Do I need to bring a prescription if my consultation was done online?
Yes. Present a clear photo of your doctor’s prescription on the day of the procedure.
3. How do I schedule an endoscopic procedure?
- Coordinated by clinic doctors or your attending physician
- Pre-procedure consultation is required
- Strictly by appointment; walk-ins not allowed
4. How can I access the results of my endoscopy or biopsy?
Endoscopy: Claim at reception after billing or view via PXI portal at https://chi.chonghua.com.ph/login.
Biopsy: Claim at Histopathology Office after 7–10 working days. No online access available. Authorization letter and IDs needed for representative pickup.
5. What are the preparations before an endoscopic procedure?
- Gastroscopy: Fasting 6–8 hours
- Colonoscopy: Fasting 6–8 hours + laxatives
- Fasting = No food or water
6. What documents do I need to prepare before my endoscopy procedure?
- Doctor’s request/prescription
- PhilHealth ID or number
- Insurance LOA (if applicable)
- PWD/Senior ID, Cardiology Clearance if needed
7. Is a swab test required before my procedure?
Not required unless ordered by the attending physician.
8. What are the pre and post-procedure reminders?
- Bring a black pen, remove accessories
- Have an adult companion
- Do not drive after the procedure
9. How much is the estimated cost & additional charges for endoscopic procedures?
- ERCP: ₱80,000.00 – ₱150,000.00
- Biopsy: ₱2,785.00 – ₱5,013.00
- PPE/N95: ₱500.00 – ₱1,000.00 (if required)
Disclaimer: For clarifications, contact the unit. Rates are subject to change. Billing Section has final pricing authority.
10. Is insurance (HMO) or PhilHealth accepted for endoscopic procedures?
- Insurance accepted with valid LOA/GOP
- PhilHealth case rate applied with MDR
11. Do I need a gastroenterologist consultation even if I already have a referral?
- Yes. Consultation is required regardless of referral. Scheduling is coordinated by the referring facility or physician.
For Patients with a Referral:
- A gastroenterologist consultation is required before proceeding with the procedure, even with a referral.
For Patients Referred from Another Hospital:
- If the procedure is not available at the referring hospital, a gastroenterologist consultation is still necessary before scheduling.
- After the family selects a gastroenterologist and completes the consultation, the resident physician must coordinate with the gastroenterologist for further instructions.
For Admitted Patients from Another Hospital (Procedure to be Performed at Chong Hua Hospital):
- The nurses’ station at the referring hospital must coordinate with the Endoscopy Unit for proper scheduling.
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
|---|---|---|---|
| CEBU | 76139 / +63 968 870 2330 | Mon – Fri 7:00 AM – 3:00 PM | Sat 7:00 AM – 12:00 NN | Ground Floor Building A/B |
| MANDAUE | 82203 | 82205 / +63 968 860 2356 ehu_@chonghua.com.ph | Mon – Fri 7:00 AM – 3:00 PM | Sat 7:00 AM – 12:00 NN | Upper Ground Hospital Lobby |
1. What is Executive Health Unit (EHU)?
Executive Health Unit (EHU) is a specialized healthcare service offering personalized, comprehensive health assessments and preventive care tailored for busy professionals.
2. What services do you offer?
The EHU/ECU offers packages including lab exams and special procedures designed for same-day completion:
- Plan 1 – Basic Health Check-Up
- Plan 2 – Cardiovascular Check-Up
- Plan 3 – Comprehensive Check-Up with Treadmill Stress Test
- Plan 4 – Comprehensive Check-Up without Treadmill Stress Test
- Plan 5 – Kidney Plan
- Plan 6 – Diabetic Panel
- Plan 7 – Women’s Health Check-Up
- Plan 8 – Sports Cardiology
*Additional tests may be added based on doctor’s recommendation.
3. Do you arrange consultations?
Yes, EHU can schedule consultations with in-house doctors before or after test results are available.
4. When and how can I get my test results?
Results are available after 3 working days, or 5 for biopsy. Notification is via staff, courier, or hospital portal.
5. Do you accept HMO?
HMO coverage varies by provider. Approved HMO schedules are coordinated directly with EHU. Others require a guarantee letter at the appointment.
6. What are the special instructions and preparations?
- Blood Chemistry: 10-hour fasting (sips of water allowed)
- Stool Sample: Avoid red meat and iron-rich food for 3 days
- Urine: Collect on-site unless 24-hour required
- 24-Hour Urine: Special collection instructions apply
- TV Ultrasound/Pap Smear: No sexual contact 3 days prior; reschedule during menstruation
- Imaging: Fasting or bladder instructions vary by scan
- Treadmill Test: No beta blockers 2 days before; wear activewear
- Pulmonary Test: Avoid smoking and inhalers beforehand
- Bone Densitometry: Avoid calcium/dairy 24 hours prior
- Eye Exam: Bring reading glasses if applicable
7. How much is the cost of the package?
Please contact an EHU specialist to receive a customized quote based on your needs and affordability.
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
|---|---|---|---|
| CEBU | 76133 | 76130 | 0968-877-7072 Eye Institute OR: 76129 | Mon – Fri 8:00 AM – 4:00 PM Sat 8:00 AM – 12:00 NN | GF Building A/B |
| MANDAUE | 8512 | 8515 0968-870-8262 | Mon – Fri 8:00 AM – 4:00 PM Sat 8:00 AM – 12:00 NN | 5F Hospital Bldg |
1. What is Chong Hua Eye Institute?
A comprehensive diagnostic center providing consultations, evaluations, optical services, diagnostics, and surgeries for a wide range of eye conditions including cataracts, glaucoma, retinal issues, and more.
2. What services are offered?
- Diagnostic Services: Biometry, OCT, Angiogram, Visual Field, Eye Scan, Pentacam, Fundus Photo
- Optical Services: Prescription Glasses, Accessories, Repairs, Prism, Contact Lenses
- Optical Diagnostics: Dry Eye Exam, Pediatric & Adult Evaluation, Vision Testing
- Cataract Surgery: Consult required. Covered by PhilHealth. Cost: ~₱20,000–₱25,000 + PF
- Laser Surgeries: Includes YAG, PRP, Laser Iridotomy. LASIK not available.
3. Who are the available eye specialists?
| Name of Doctor | Specialty | CHH Cebu | CHH Mandaue |
|---|---|---|---|
| Dr. Jonathan D. del Prado | Orbit and Oculoplastic | Yes | Yes |
| Dr. Bienvenido C. Cimafranca | Glaucoma Surgery | Yes | Yes |
| Dr. Jose Cymmer G. Go | Laser Refractive Surgery | Yes | Yes |
| Dr. Janice N. Lim | Cornea and Refractive Surgery | Yes | Yes |
| Dr. Jeffrey C. Lim | Vitreo-Retinal Surgery | Yes | Yes |
| Dr. Adele Marie M. Roa | Pediatric Ophthalmology and Strabismus Surgery | Yes | Yes |
| Dr. Mark Aaron P. Espina | Vitreo-Retinal Surgery | No | Yes |
| Dr. Luisa Maria de Marillac G. Ko | Orbit and Oculoplastic Surgery | No | Yes |
| Dr. Cristine Angela S. Cortes | Glaucoma Surgery | No | Yes |
| Dr. Camille Constancia Z. Robles | Vitreo-Retinal Surgery | No | Yes |
| Dr. Christine S. Bell | Glaucoma Surgery | No | Yes, Friday 1:00–4:00 PM |
| Dr. Myra Vita F. Vitorillo | Cornea and Refractive Surgery | No | Wed & Fri 1:00–4:00 PM |
| Dr. Jake U. Sebastian | Orbit and Oculoplastic Surgery | No | Mon 1–4 PM; Sat 9–12 NN |
| Dr. Kathleen M. Castro | Glaucoma Surgery | No | Tue & Thu 1:00–3:00 PM |
| Dr. Jennifer Yu-Lao | Optometrist-Orthoptist | Yes | Yes |
More info: Visit Ophthalmology Doctor Directory
4. What is the PhP 334 charge reflected on the Statement of Account (SOA)?
The PhP 334 charge is for hospital services rendered during the initial stage of the eye consultation and is separate from the professional fee paid directly to the doctor’s clinic.
Upon arrival at the Eye Institute, patients undergo triage and an initial eye examination conducted by the hospital’s eye care staff. After these assessments are completed, patients are endorsed to the ophthalmologist for the final consultation and evaluation.
The PhP 334 charge covers the services provided by the hospital staff during this initial examination process. The amount may vary if applicable discounts, such as Senior Citizen or Persons with Disability (PWD) discounts, are applied.
Consultation fees range from PhP 1,000 – PhP 1,500 (pre-evaluation and professional fee included).
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
| CEBU | 255-800 local 751106 and 751107 0968-869-2940 |
Clinical Nutrition Services: Daily 8:00 AM – 4:00 PM Food Service Operations: Daily 3:00 AM – 8:00 PM |
2nd Floor, Bldg. D |
| MANDAUE | 8140 and 8141 | LGF Medical Arts Bldg. |
1. What are the Services offered?
- Clinical Nutrition: For both inpatient and outpatient care
- Cebu
- Weekdays: DTEC Center, 2nd Floor, Building C
- Weekends & Holidays – Food and Nutrition Service Office, 2nd Floor Building D
- Mandaue
- Weekdays, Weekends & Holidays: Lower Ground Floor Medical Arts Building
- Cebu
How much is the cost per service?
| SERVICE | ||
| IN-PATIENT | OUT-PATIENT | |
| Cancer Nutrition Consult | 509 | 424 |
| Comprehensive Nutritional Management | 828 | 690 |
| Enteral and Parenteral Nutrition | 637 | 530 |
| Nutritional Management for Therapeutic Diet | 360 | 300 |
| Nutritional Management for Geriatric Patient, Cardiovascular, Children and Infant, Diabetes Mellitus, Gastro-intestinal, Pulmonary Diseases, Renal Disease, Various Age Groups, Various Eating Habits | 637 | 530 |
| Nutritional Management for Sports | 840 | 700 |
| Nutritional Management for Surgery and Wound Care | 1,440 | 1,200 |
| Package A – Nutrition Care plus Inbody Scan | 1,440 | 1,200 |
| Package B – Inbody Scan and Analysis | 480 | 400 |
| Personalized Meal Planning | 574 | 478 |
| Weight Management | 637 | 530 |
In Partnership with the Diabetes Metabolic Endocrine Center (DMEC)
| SERVICE | ||
| IN-PATIENT | OUT-PATIENT | |
| Package A – Comprehensive Diabetes | 950 | 950 |
| Package B – Diabetes in Pregnancy | 950 | 950 |
| Package C – Personalized Meal Planning | 500 | 500 |
| Package D – Insulin + Personalized Meal Planning | 714 | 714 |
| Package E – Insulin + Conventional Glucose Meter Instruction | 559 | 559 |
Nutrition Consultation for the following conditions:
- Diabetes (Type 1, Type 2, and Gestational DM)
- Gastrointestinal Disorders
- High Blood Pressure and other Cardiovascular Conditions
- High Cholesterol and High Uric Acid Problems
- Metabolic Disorders
- Renal Disease
- Children and Teenagers with Food or Weight Issues
- Nutrition Support
- Pediatric Management and Family Education for the Neonatal Population
- Weight Management
- Pulmonary Diseases
- Cancer Nutrition
- Women’s Nutrition Management
- Nutrition Management for Cardiac and Pulmonary Rehabilitation
Food Service Operations:
The Food and Nutrition Services will provide one (1) meal for breakfast, lunch, and dinner for all admitted patients.
In addition, one AM and PM refreshment/snacks will be provided for selected patients based on diet orders as part of meal provision.
- Patients can also request additional meals for their significant others/watchers, with a corresponding charge of 200 pesos per complete meal.
- For inquiries or to place an order, please contact:
- Cebu: 751-106 / 751-107
- Mandaue: 8140 / 8141
- The cut-off time for placing meal orders is 7:00 PM.
Meals for admitted patients
| Activity | Meal | Schedule / Timing | Remarks |
| Daily Meal Service Schedule | Breakfast | 3:00 AM – 8:00 AM | Meals will be available for NEW patients who are registered in the HIS within this time frame. |
| Lunch | 8:00 AM – 12:00 NN | ||
| Dinner | 2:00 PM – 7:00 PM | ||
| Cut-off time for Late Admission | Breakfast | 8:00 AM | Meals will NO longer be served to NEW patients who are encoded or called in after this cut-off time. NOTE: Food will be served on the next meal service. |
| Lunch | 12:00 NN | ||
| Dinner | 7:00 PM | ||
| Diet Prescription / Diet Order Changes | Breakfast | 5:50 AM | Beyond these cut-off times, all NEW diet orders, diet changes, and revisions will be accommodated in the next meal service. |
| Lunch | 10:30 AM | ||
| Dinner | 4:30 PM |
- All patients on NGT Feeding are provided with Oral Nutrition Supplements, prepared by the dietary department.
Enteral formula is made from commercial products in the Food and Nutrition Services according to the physician’s diet order.
The enteral formula can also be prepared from commercial products bought and brought to the department by the patient or significant others facilitated by the nursing staff.
2. Is a written prescription required?
Preferably, patients will need a referral from their APs. If there is no referral, the patient will be assessed by the dietitian, considering medical prescription and laboratory results.
3. How can I schedule a nutrition consultation with Chong Hua Hospital?
Food and Nutrition Services is offering face-to-face and virtual nutrition consultations. To book an online consultation, you may contact us at local 751107 (Cebu) and 8141/8140 (Mandaue). Patient details will be asked upon scheduling of consult. Telenutrition Consults are available from 8 AM – 4 PM every Monday to Sunday.
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
| CEBU | In Patient: 0968 8634187 Outpatient: 0968 8635800 | IN-PATIENT OUT-PATIENT | Ground Floor, Building C, Admissions and Patient Services area |
| MANDAUE | In Patient and Outpatient: In Patient Local extension Outpatient local extension | IN-PATIENT OUT-PATIENT | Upper Ground ADMITTING SECTION |
1. What services do you offer?
- We help facilitate all HMO related concerns for both inpatient and outpatient services.
- For Out-patient: We facilitate the issuance of LOA for consultation and diagnostic procedures.
2. What are the Requirements for Emergency Room (ER) ADMISSION?
- Health Maintenance Organization (HMO) Card
- Company ID and or any valid Identification card
Note: For admission, your attending physician must be accredited with your HMO provider for your hospitalization expenses to be eligible for HMO coverage. If you choose a non-HMO-accredited physician, you may still proceed with your admission on a self-pay (out-of-pocket) basis. Any reimbursement or coverage will be subject to the evaluation, terms, and policies of your HMO provider.
3. What are the Requirements for Direct to Room (DTR) ADMISSION?
- Health Maintenance Organization (HMO) Card
- Company ID and or any valid Identification card
- Direct-To-Room Order
- Pre-approval LOA from the patient’s HMO provider especially if the patient has early elective procedures. (With this, the HMO provider would be able to apprise their coverage prior to the admission.)
Note: For admission, your attending physician must be accredited with your HMO provider for your hospitalization expenses to be eligible for HMO coverage. If you choose a non-HMO-accredited physician, you may still proceed with your admission on a self-pay (out-of-pocket) basis. Any reimbursement or coverage will be subject to the evaluation, terms, and policies of your HMO provider.
4. What are the Requirements for OUTPATIENT CONSULTATION?
- Health Maintenance Organization (HMO) Card
- Company ID and or any valid Identification card
- Doctor’s Name
Note: it must be accredited with CHH Cebu or CHH Mandaue and must be accredited with your HMO providers.
5. What are the Requirements for OUTPATIENT PROCEDURE?
- Doctor’s Prescription– indicating the following:
- Procedure and Laboratory Request
- Date should be within the approved duration of your insurance provider
- Doctor must be accredited by your insurance.
- Must have an INITIAL MEDICAL DIAGNOSIS stated by your attending physician
- HMO card – valid and updated.
- Government-issued ID – for identity verification. Especially Senior Citizen and PWD ID
Note: Please ensure that the information in your HMO and hospital records coincides to ensure coverage utilization.
6. Where can I get a Letter of Authorization (LOA)?
- In Chong Hua Hospital Cebu (CHHC), Outpatient LOA’s can now be secured in OP HMO counter at Ground Floor, Building C, Admissions and Patient Services area.
- In Chong Hua Hospital Mandaue (CHHM), Outpatient LOA can now be secured in OP HMO counter at Upper Ground Floor, inside the Admitting Section
- We recommend you utilize your HMO portal for LOA issuance.
- Approval time may vary (2-3 hours) depending on the HMO provider and the type of service being requested.
7. What is the Coverage of HMO?
- To know more about the coverage, you may communicate with your HMO provider directly for confirmation or verification of coverage. Kindly note that in-patient and out-patient approvals will be subject to verification based on the diagnosis provided by the doctor, in accordance with the member’s policy.
8. Can I still avail of government financial assistance even if I have HMO insurance?
- Yes. You may still be eligible for government financial assistance programs once your HMO benefits have been fully utilized or exhausted. For assessment of your eligibility and assistance with the application process, please coordinate with the hospital’s Medical Social Worker.
9. Can I use 2 or more HMO insurance?
- Yes. You may use two or more HMO insurance plans, subject to the coordination of benefits, coverage limits, and approval policies of your HMO providers. Please coordinate with the HMO Inpatient Department for assistance and verification of eligibility and coverage.
Note: For hospital admissions, if you have two or more HMO insurance plans, please declare all applicable HMOs during the admission process to facilitate proper coordination and processing of your benefits.
10. Do I need pre-authorization from my insurance provider before admission or surgery?
- Yes. We recommend that patient will directly contact their insurance provider for pre-authorization before arriving at the hospital, especially for elective surgeries and planned admissions. Obtaining pre-authorization in advance can help expedite the approval process and minimize delays in the utilization of your insurance benefits.
11. What should I do if I forgot my HMO card?
- Please coordinate with your HMO provider to obtain a digital copy, verification, or guarantee of coverage. Alternative requirements may be requested depending on your HMO provider’s policies.
12. How long does HMO approval take?
- Approval times vary depending on the HMO provider and the type of service being requested. To avoid delays, we recommend securing authorization or pre-approval in advance whenever possible.
13. What happens if my hospital bill exceeds my HMO coverage?
- Any charges not covered by your HMO, including amounts exceeding your benefit limit, will be billed directly to the patient, and settled on a self-pay basis.
14. Can my HMO cover room upgrades?
- Room accommodation coverage depends on your HMO plan. Any excess charges resulting from a room upgrade may be charged directly to the patient.
15. Who should I contact for HMO concerns during confinement?
- You may coordinate with the HMO Inpatient Department for assistance regarding LOAs, benefit verification, coverage inquiries, and discharge clearances.
16. Can I be admitted while waiting for HMO approval?
- Yes, provided that your HMO insurance status is active.
17. Important Reminders
- Clinic based HMO providers, we encourage you to visit your respective HMO clinics/office.
- Before obtaining the Letter of Authorization (LOA), please ensure that you know your doctor, as their information is needed for the issuance of the LOA. Requesting doctors must be accredited with insurance.
- Neurology and Urology are non-accepting with any insurance providers. Patients who wish to consult with a Neurologist or Urologist may proceed on a self-pay (out-of-pocket) basis for the consultation fee.
- Please ensure your LOA is secured for the hospital where you intend to receive your consultation or services. Should you need to change your location, please contact your HMO providers, or may visit HMO OP section.
- Patients may also ask for a list of doctors at the information desk and call the secretary for an appointment.
18. For International Insurance:
- All international insurance plans are processed through accredited local partners.
For assistance with coverage verification and eligibility, please coordinate with your International Insurance/HMO provider prior to admission or availing of hospital services.
| Branch | Contact # | Operating Hours | Location |
|---|---|---|---|
| CEBU | 76118 | 76119 0968 867 6638 chhc_cardio_unit@chonghua.com.ph | Mon – Sat 7:00 AM – 10:00 PM (Regular Working Days) | GF Building A/B |
| MANDAUE | 82130 09688598234 m_cardio_user_@chonghua.com.ph | Mon – Sat 7:00 AM – 5:00 PM (Regular Working Days) | Lower Ground Floor |
1. What are the Services offered?
- ECG
- 24 hours Holter Monitoring
- 24 hours Ambulatory Blood Pressure Monitoring (ABPM)
- 2DEcho (Adult)
- 2DEcho (Pedia)
- Strain/Strain rate
- Fetal Echo A.K.A. Fetal 2D Echo
- Treadmill Stress Test (TST)
- Treadmill Stress Echo (TSE)
- Dobutamine Stress Echo (DSE)
- Transesophageal Echocardiography (TEE)
- Carotid Duplex scan
- Transcranial Scan
- Arterial/Venous Duplex Scan
- Renal Duplex Scan
- Ankle Brachial Index
- Duplex Scan of the Mass/AV Shunt
- Evaluation of AV Shunt
- Segmental Pressure Studies
- Tilt – Table Testing (Chong Hua Mandaue)
- Bicycle Stress Echo (Chong Hua Fuente)
- Bicycle Stress Test (Chong Hua Fuente)
2. Is a written prescription required?
Yes, a written prescription from your attending, referring, or requesting physician must be presented to ensure we perform the correct procedure and prepare you safely and appropriately for the treatment.
3. Which procedures are available for walk-in, and which require scheduling?
For your convenience, some procedures are available on a walk-in basis, while others require prior scheduling:
| Procedure | How to avail |
|---|---|
| ECG | Walk-in |
| 24 hours Holter Monitoring | Scheduling |
| 24 hours Ambulatory Blood Pressure Monitoring | Scheduling |
| 2D Echo with Doppler (Adult) | Scheduling / Walk-in |
| 2D Echo with Doppler (Pedia) | Scheduling |
| Strain/Strain rate | Scheduling / Walk-in |
| Fetal Echo | Scheduling |
| Treadmill Stress Test (TST) | Scheduling |
| Treadmill Stress Echo (TSE) | Scheduling |
| Dobutamine Stress Echo (DSE) | Scheduling |
| Transesophageal Echocardiography (TEE) | Scheduling |
| Carotid Duplex scan | Scheduling |
| Transcranial Scan | Scheduling |
| Arterial Duplex Scan (lower extremities) with ABI | Scheduling |
| Venous Duplex Scan (lower extremities) | Scheduling |
| Renal Artery Duplex Scan | Scheduling |
| Duplex Scan of the Mass/AV Shunt | Scheduling |
| Evaluation of AV Shunt | Scheduling |
| Segmental Pressure Studies | Scheduling |
| Tilt – Table Testing (CHH-Mandaue) | Scheduling |
| Bicycle Stress Echo | Scheduling |
| Bicycle Stress Test | Scheduling |
4. When will I get the results?
We strongly advise you to follow up after 24 hours so that we can provide you with an update on your procedure and the status of the results. Results will be available within two (2) to three (3) working days. For inquiries regarding the availability of your results, please refer to the Cardio Unit’s contact numbers and email.
5. How can I access the results?
For digital copy, you may log-in to our hospital’s Patient Portal at https://CHiApp.chonghua.com.ph
Hard copies of some results are also available for pick-up at the unit.
| Procedure | Access |
|---|---|
| ECG | Digital copy. Hard copy of result may also be picked up at the unit. |
| 24 hours Holter Monitoring | The doctor’s interpretation can be accessed online, but a printed result (machine-generated printout for tracing) must be picked up at the Cardio Unit. Hard copy of result may also be picked up at the unit. |
| 24 hours Ambulatory Blood Pressure Monitoring | Digital copy. The machine-generated printout must be picked up at the unit. |
| 2DEcho with Doppler (Adult) | Digital copy. Hard copy of result may also be picked up at the unit. |
| 2DEcho with Doppler (Pedia) | Digital copy. Hard copy of result may also be picked up at the unit. |
| Strain/Strain rate | Digital copy. Hard copy of result may also be picked up at the unit. |
| Fetal Echo | Digital copy. Hard copy of result may also be picked up at the unit. |
| Treadmill Stress Test (TST) | The doctor’s interpretation can be accessed online, but a printed result (machine-generated printout for tracing) must be picked up at the Cardio Unit. Hard copy of result may also be picked up at the unit. |
| Treadmill Stress Echo (TSE) | The doctor’s interpretation can be accessed online, but a printed result (machine-generated printout for tracing) must be picked up at the Cardio Unit. Hard copy of result may also be picked up at the unit. |
| Dobutamine Stress Echo (DSE) | The doctor’s interpretation can be accessed online, but a printed result (machine-generated printout for tracing) must be picked up at the Cardio Unit. Hard copy of result may also be picked up at the unit. |
| Transesophageal Echocardiography (TEE) | Digital copy. Hard copy of result may also be picked up at the unit. |
| Carotid Duplex scan | Digital copy. Hard copy of result may also be picked up at the unit. |
| Transcranial Scan | Digital copy. Hard copy of result may also be picked up at the unit. |
| Arterial Duplex Scan (lower extremities) with ABI | Digital copy. Hard copy of result may also be picked up at the unit. |
| Venous Duplex Scan (lower extremities) | Digital copy. The machine-generated printout must be picked up at the unit. |
| Renal Artery Duplex Scan | Digital copy. Hard copy of result may also be picked up at the unit. |
| Duplex Scan of the Mass/AV Shunt | Digital copy. Hard copy of result may also be picked up at the unit. |
| Evaluation of AV Shunt | Digital copy. Hard copy of result may also be picked up at the unit. |
| Segmental Pressure Studies | Digital copy. The machine-generated printout must be picked up at the unit. |
| Tilt – Table Testing (CHH-Mandaue) | Digital copy. Hard copy of result may also be picked up at the unit. |
| Bicycle Stress Echo | The doctor’s interpretation can be accessed online, but a printed result (machine-generated printout for tracing) must be picked up at the Cardio Unit. Hard copy of result may also be picked up at the unit. |
| Bicycle Stress Test | The doctor’s interpretation can be accessed online, but a printed result (machine-generated printout for tracing) must be picked up at the Cardio Unit. Hard copy of result may also be picked up at the unit. |
6. How long does each procedure take?
| Procedure | Average Time |
|---|---|
| ECG | 5 minutes |
| 24 hours Holter Monitoring | 20 minutes |
| 24 hours Ambulatory Blood Pressure Monitoring | 20 minutes |
| 2D Echo with Doppler (Adult) | 30 min – 1 hr (depending on patient’s case) |
| 2D Echo with Doppler (Pedia) | 20 minutes |
| Strain/Strain rate | 20 minutes |
| Fetal Echo | 20 minutes |
| Treadmill Stress Test (TST) | 30 minutes |
| Treadmill Stress Echo (TSE) | 1 hour |
| Dobutamine Stress Echo (DSE) | 1 hr + recovery time |
| Transesophageal Echocardiography (TEE) | 1 hr + recovery time |
| Carotid Duplex scan | 30 minutes |
| Transcranial Scan | 45 minutes |
| Arterial Duplex Scan (lower extremities) with ABI | 1 hour |
| Venous Duplex Scan (lower extremities) | 45 minutes |
| Renal Artery Duplex Scan | 30 – 45 minutes |
| Duplex Scan of the Mass/AV Shunt | 45 minutes |
| Evaluation of AV Shunt | 20 minutes |
| Segmental Pressure Studies | 1 hour |
| Tilt – Table Testing (CHH-Mandaue) | 1 hr & 30 mins |
| Bicycle Stress Echo (Chong Hua Fuente) | 1 hour |
| Bicycle Stress Test (Chong Hua Fuente) | 1 hour |
7. What are the preparations before the procedure?
| Procedure | Preparation |
|---|---|
| Fetal Echo | Must be 26 weeks/6 months and older, depending on indication such as fetal arrhythmia. |
| Treadmill Stress Test (TST) |
|
| Treadmill Stress Echo (TSE) | |
| Dobutamine Stress Echo (DSE) |
|
| Transesophageal Echocardiography (TEE) |
|
| Renal Artery Duplex Scan |
|
| Tilt – Table Testing (CHH-Mandaue) |
|
| Bicycle Stress Echo |
|
| Branch | Contact # | Operating Hours | Location |
|---|---|---|---|
| CEBU | 75212 | Mon – Fri 7:00 AM – 3:30 PM Saturday 8:00 AM – 12:00 NN | 3F Building C |
| MANDAUE | 8696 | Mon – Fri 7:30 AM – 3:30 PM | 6F Hospital Bldg |
1. What are the Services Offered?
Cancer Treatment and Supportive Care Services
We provide a wide range of treatments and supportive care for cancer patients at both of our locations.
Chemotherapy (Available at Both Sites)
What are the different types of chemotherapy to target cancer:
- Intravenous Chemotherapy (Through the vein)
- Intrathecal Chemotherapy (Into the spinal fluid)
- Intramuscular Chemotherapy (Into the muscle)
- Intravesical Chemotherapy (Into the bladder)
- Subcutaneous Chemotherapy (Under the skin)
Other Cancer Treatments
- Immunotherapy – Boosts the body’s natural defenses against cancer
- Chelation Therapy – Helps remove heavy metals from the body
- Therapeutic Phlebotomy – A procedure to remove extra blood when needed
- Pulse Therapy – High-dose treatment given in short bursts
Blood Transfusion (For Cancer Patients Only)
- Whole blood
- Red blood cells (for anemia)
- Platelets (collected through a special process)
- Plasma (helps with clotting)
- Cryoprecipitate (for blood clotting disorders)
Specialized Procedures
- Lumbar Puncture (For Cancer Patients Only) – A procedure to collect spinal fluid, with or without sedation
- Bone Marrow Aspiration and Biopsy – A test to check bone marrow, with or without sedation
- Port-A-Cath Flushing – Keeps a chemotherapy port clean and working properly
Medications and Fluid Support
- Chemotherapy Tablets – Oral chemo medication
- Hydration Therapy – Extra fluids before a CT scan, MRI, or PET scan with contrast
- IV Antibiotics (For Cancer Patients Only) – Given through the vein when needed
Our goal is to provide safe, effective, and compassionate care to support every step of your cancer treatment journey.
2. Is a written prescription required?
To ensure patient safety and proper preparation, a written prescription from your Attending or Requesting Physician is required before any procedure. The physician must be affiliated with our unit.
Who Can Issue a Prescription?
- For Tumors – Oncologists
- For Blood Disorders – Hematologists
- For Rheumatic Disorders – Rheumatologists
- For OB-GYN Cases – OB-GYN Oncologists only
- For Surgical Cases – Surgical Oncologists only
This policy helps ensure that each procedure is performed correctly and safely, tailored to the patient’s specific condition.
3.How do I schedule or reschedule a treatment or procedure?
- Your Attending Physician will determine and schedule your treatment or procedure.
- If you need to reschedule, please coordinate directly with your Attending Physician.
- Walk-ins are highly discouraged to ensure proper preparation and patient safety.
4. How long does it take to get the results of a Bone Marrow Aspiration and Biopsy?
- If done within Chong Hua Hospital: Results will be available in 7 working days.
- If sent to an external facility (NKTI or SLMC): Results will be available in 12-14 working days.
- For result availability, please contact the Laboratory Releasing Unit.
5. Where to Access the Results (Bone Marrow Aspiration and Biopsy Results)?
Where to Claim:
- For tests done within Chong Hua Hospital: Histopathology Department
- For send-out tests (NKTI or SLMC): Laboratory Releasing Area
Important Reminders:
- Bring the patient ledger/receipt when claiming results.
- If a representative is claiming the results, a signed Authorization Letter is required.
6. What is the Cut Off time for Procedures?
To ensure proper scheduling and patient safety, please note the following cut-off times for procedures:
- Blood Transfusion:
- 1 Unit: 10:00 AM
- 2 Units: 8:00 AM
- Bone Marrow Aspiration & Biopsy:
- With Sedation: 10:00 AM
- Without Sedation: 1:30 PM
- Lumbar Tap:
- With Sedation: 10:00 AM
- Without Sedation: 12:00 PM
- Chemotherapy:
- Less than 4 hours: 10:00 AM
- More than 4 hours: 8:00 AM
7. What are the Prices?
For accurate and updated pricing information, please contact the unit directly. Our staff will be happy to assist you with any cost-related inquiries.
8. What are the available modes of payment?
We accept both cash and insurance for processing.
Cash Basis
- Spot cash
- Debit card
- Credit card
For insurance coverage, please coordinate with the unit to verify eligibility and requirements.
9. Do you accept Insurance (HMO) and PhilHealth?
Insurance Acceptance
- We accept insurance payments, provided that:
- A Letter of Authorization (LOA) or Guarantee of Payment (GOP) is issued before the scheduled procedure.
- The validity date covers the scheduled procedure.
Important Reminder:
If you plan to use your insurance, please inform our unit at least 3 days before your scheduled procedure to allow us to order your medications in advance.
Before proceeding, kindly check your LOA for:
- Procedure accuracy – The procedure listed must match your Written Prescription.
- Location – Ensure the LOA specifies the correct site: CHH Cebu or CHH Mandaue.
PhilHealth Coverage
- The total hospital bill will be reduced based on PhilHealth’s case rate for your specific diagnosis.
- To ensure proper application of benefits, always bring your Member Data Record (MDR) each time you receive treatment.
For further assistance, please contact our unit staff.
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
| CEBU | Receiving: 75102 PTTS: 75103 Releasing: 75147 Histopathology: 75165 Blood Bank: 75101 | 76237 Networking: 0968-872-6317 / local no. 75133 OIC phone and email: 75106 09688721373 | Main Laboratory 24/7 Histopathology Office Hours Mon-Fri: 7AM – 5PM Sat: 7AM – 3PM | Building C Ground Floor |
| MANDAUE | Receiving/Releasing: 82100 Histopathology: 8269 Blood Bank: 8247 / 0968-859-0770 Lab Service Phone: 0968-860-6783 | Main Laboratory 24/7 Histopathology Office Hours Mon-Fri: 7AM – 5PM Sat: 6AM – 2PM | Upper Ground Floor Hospital Lobby |
1. What services do you offer?
- Laboratory Department consists of the ff units:
- Clinical Chemistry
- Immunology-Serology
- Microbiology
- Clinical Microscopy
- Hematology
- Blood Bank
- Histopathology
- Molecular Pathology
- PCR/Networking
- Drive-thru services
- Drive Thru @ Chong Hua Medical Mall, Upper Ground Floor
- May or may not pre-register via portal
- Open from Monday-Saturday, 6am-2pm
- Home Service
- Health on Wheels care of Chong Hua Medical Mall (please see attached poster and memo for details)
CHONG HUA HEALTH ON WHEELS Frequently Asked Questions (FAQs)
- What is Chong Hua Hospital Health on Wheels?
Experience hospital-quality lab testing in the comfort of your home with Chong Hua Hospital Health on Wheels. Our certified professionals bring advanced laboratory services to you – delivering fast, accurate, and reliable results without the hassle of travel. Convenience, precision, and expert care – all at your doorstep.
- Who can avail of these services?
Our mobile care services are available to anyone who needs medical care at home, including:
- Busy individuals who can’t visit the hospital
- Seniors or individuals with mobility challenges
- Parents with young children
- Immunocompromised patients seeking to minimize exposure
- Anyone in need of routine tests, diagnostics, or consultations
- How to avail the service?
- Book an Appointment – Call 0968 867 6515 for inquiries and bookings
- Laboratory Service at Home – Medical Professionals will visit your home.
- Get Your Results Online – Get test results through our online platform or via email.
- What is the Schedule of the Chong Hua Health on Wheels program?
6:00AM – 2:00PM ꞁ Monday to Saturday
NOTE: Schedules received after 2:00 PM will be processed on the next available service day.
- What are the area coverage and transportation fees for Chong Hua on Wheels?
Areas within a 10KM radius from Chong Hua Medical Mall – P1,000.00
- Cebu City: Labangon, Calamba, Sambag 1 & 2, Ramos, Capitol, Guadalupe, Kamputhaw, Punta Princesa, Tisa, Basak-San Nicolas, Mambaling, Taboan, Pasil, Suba, Ermita, San Roque, downtown areas, Lahug, Apas, Lorega, Carreta, Hipodromo, Port Areas, Mabolo, Kasambagan, Pardo, Inayawan, Bulacao, Banilad, Talamban, Busay
- Mandaue City – North: Subangdaku to Guizo; Centro to Umapad
Areas beyond 10KM but within a 20KM radius from Chong Hua Medical Mall – P1,500.00
- Cebu City: Pit-os, Babag, Taptap, neighboring barangays in the TCH area; Binaliw, Agsungot, Guba, Adlawon, Sirao
- Mandaue City – South: Maguikay to Jagobiao; Paknaan, Tabok, to Cabancalan
- Metro Cebu North: Consolacion, Liloan
- Metro Cebu East: Lapu-Lapu City, Cordova
- Metro Cebu South: Talisay City, Minglanilla
- Networking
- We facilitate networking of Laboratory Exams to St Luke’s Medical Center (SLMC), National Kidney Transplant Institute (NKTI) and UP-NIH
- Patient can contact the networking assigned staff at this number
- Monday to Thursday (6AM to 2PM only) – 0968-872-6317 or local no. 75133
- You may visit/approach/contact Laboratory Networking Assignee to inquire what tests do we network to SLMC, NKTI and UP-NIH.
2. What diagnostic procedures do you offer?
- COVID Related
| Test Name | PRICE | TURN AROUND TIME |
| COVID-19 Sansure RT-PCR | 3,360 | Batch running (once a day) Cut off: 10AM Result: 6PM same day |
| Cartridge RT-PCR | 4,921 | 4-6 hours |
| Rapid Antigen Test | 660 | Within 2 hours |
| Biofire Respiratory Panel 2.1 | 10,000 | 2-3 hours |
| Maglumi 2019 NCOV IgG | 3,600 | 4-5 hours |
| Maglumi 2019 NCOV IgM | 3,600 | 4-5 hours |
Disclaimer: For any clarifications regarding pricing, please contact the unit directly, as rates are subject to change without prior notice. In the event of any discrepancy, the updated information in the Billing Section shall take precedence.
- DRUG TESTING
Drug Testing equivalent terms and price in HIS:
- METHAMPHETAMINE/TETRAHYDROCANNABINOL (MET/THC) – 279
- COLLECTION & PROCESSING FEE – 108
- Pap smear
- Can be done by a Doctor (OBGYNE) in their clinic, or at the OPD Unit.
- If patient opts to proceed to OPD Unit, follow these steps:
(1) Proceed to the laboratory for charging. A charge slip will be given to you. Once you have the charge slip, proceed to billing.
(2) At the Billing dept., present your charge slip and pay for the procedure. Once you have the official receipt, proceed to the Histopathology unit.
(3) At the Histopathology unit, present your Official Receipt in order to claim your pap smear kit. Once you have the kit, proceed to OPD.
(4) At the OPD unit, inform the unit in charge of your procedure. If there is no available slot for the day, a staff member will inform you of the next available schedule.
(5) After the procedure, bring your kit (specimen) back to the Histopath Unit. The result is available 7 working days after the specimen is submitted. Note: Result is not available to Patient Portal, the result is for pick up.
Brochure updated as of: 03/05/2025
CHEMOTHERAPY PANEL I Bilirubin, Total SGOT/AST SGPT/ALT Creatinine, Serum | Php 1,524.25 *Non-Fasting (Daily) |
CHEMOTHERAPY PANEL 2 Complete Blood Count (CBC) Bilirubin, Total SGOT/AST SGPT/ALT Creatinine, Serum Calcium, Ionized Potassium, Serum Sodium, Serum | Php 3,249.40 *Non-Fasting (Daily) |
CARDIAC INJURY PANEL A CPK-MB or CK-MB Troponin-I (Quantitative) | Php 3,302.25 *Non-Fasting (Daily) |
CARDIAC INJURY PANEL B CPK-MB or CK-MB Creatinine Phosphokinase (CPK or CK), Total Lactate Dehydrogenase (LDH) SGOT/AST Troponin-1 (Quantitative) Urea Nitrogen (BUN) | Php 5,072.90 *Non-Fasting/ (Daily) |
FERTILITY PANEL (FEMALE) Follicle Stimulating Hormone (FSH) Estradiol Luteinizing Hormone (LH) Prolactin, EIA | Php 4,755.10 *Non – Fasting (M,W,F) |
FERTILITY PANEL 2 (FEMALE) Progesterone Testosterone Prolactin Luteinizing Hormone (LH) Follicle Stimulating Hormone (FSH) Estradiol | Php 8,916.25 *Non – Fasting (M,W,F) |
FERTILITY PANEL (MALE) Follicle Stimulating Hormone (FSH) Luteinizing Hormone (LH) Prolactin Testosterone | Php 6,770.40 *Non — Fasting (M,W,F) |
MENOPAUSE PANEL Follicle Stimulating Hormone (FSH) Estradiol | Php 2,191.00 *Non-Fasting (M,W,F) |
THROMBOEMBOLIC PROFILE Troponin-I (Quantitative) D-Dimer | Php 3,418.45 *Non-Fasting (Daily) |
ELECTROLYTE PANEL Carbon Dioxide Combining Power Chloride, Serum Potassium, Serum Sodium, Serum | Php 1,996.75 *Non-Fasting (Daily) |
PRE-DIALYSIS SCREENING PANEL Immune-Antibody Titer Antibody to HBsAg, EIA Antibody to Hepatitis C, EIA (Quantitative) HBsAg (Quantitative) Antibody to Hepatitis B Core Antigen, EIA | Php 5,049.80 *Non-Fasting (Daily) |
DIALYSIS PANEL Uric Acid, Serum SGOT/AST Calcium, Total Phosphatase, Alkaline Albumin, Serum Urea Nitrogen (BUN) Sodium, Serum Potassium, Serum Phosphorous, Inorganic Glucose Fasting Creatinine, Serum Chloride, Serum Carbon Dioxide Combining Power Cholesterol Total Complete Blood Count HBSAG (Quantitative) | Php 6,426.00 *6-8 hrs Fasting (Daily) |
IRON STUDIES PACKAGE Iron & Unsaturated Iron Ferritin (HCA, HD) | Php Pl,786.75 *10-12 hrs. Fasting (Daily) |
TRIPLE SCREEN PANEL AFP (Liver, Germ Cell Tumors) BHCG, Serum (Trophoblastic, Teratogenic) Estradiol | Php P3,710.88 |
NAT SCREENING PANEL HIV RNA HCV RNA HBV DNA | Php P4,326.OO |
EXECUTIVE PANEL A JUNIOR Albumin, Serum Bilimbin, Direct & Indirect Calcium, Total Cholesterol, Total Creatinine, Serum Glucose, Fasting Phosphatase, Alkaline Phosphorous, Inorganic SGOT/AST Triglycerides Uric Acid, Serum Complete Blood Count (CBC) Stool Exam Urinalysis | Php 4,052.30 *10-12 hrs. Fasting (Daily) |
EXECUTIVE PANEL B Complete blood Count (CBC) Occult Blood (Anti Human Globin) Urinalysis Bililllbin, Total Calcium, Total Cholesterol, Total Cholesterol HDL (Alpha Lipoprotein) Cholesterol LDL (Beta Lipoprotein) Cholesterol VLDL (Prebeta Lipoprotein) Creatinine, Serum Glucose, Fasting Gamma Glutamyl Transpeptidase (GGT) Glycosylated Hemoglobin (HBAlc) Urea Nitrogen (BIJN) Lactate Dehydrogenase (LDH) Phosphatase, Alkaline Phosphorous, Inorganic Protein, Total w/ A/G ratio SGOT/AST SGPT ALT Triglycerides Uric Acid, Serum (BUA) Sodium, Serum Potassium, Serum | Php 7,348.80 *10-12 Hrs. Fasting (Daily) |
EXECUTIVE PANEL C Complete Blood Count (CBC) Occult Blood (Anti Human Globin) Urinalysis Bilirubin, Total Calcium, Total Cholesterol, Total Cholesterol HDL (Alpha Lipoprotein) Cholesterol LDL (Beta Lipoprotein) Cholesterol VLDL (Prebeta Lipoprotein) Creatinine, Serum Glucose, Fasting Gamma Glutamyl Transpeptidase (GGT) Glycosylated Hemoglobin (HBAlc) Urea Nitrogen (BUN) Lactate Dehydrogenase (LDH) Phosphatase, Alkaline Phosphorous, Inorganic Potassium, Serum Protein, Total w/ A/G ratio SGOT/AST SGPT ALT Sodium, Serum Triglycerides Uric Acid, Serum (BUA) HBsAg (Quantitative) PSA Total | Php 9,712.80 *10-12 hrs. Fasting (Daily) |
EXECUTIVE PANEL D / DIABETIC Complete Blood Count (CBC) Micro-Albumin Creatinine Ratio (Urine) Urinalysis Cholesterol, Total Cholesterol HDL (Alpha Lipoprotein) Cholesterol LDL (Beta Lipoprotein) Cholesterol VLDL (Prebeta Lipoprotein) Creatinine, Serum Glucose, Fasting Glucose 2 hrs. Post Prandial Test Glycosylated Hemoglobin (HBAI C) SGPT ALT Triglycerides Urea Nitrogen | Php 4,914.18 – 12 hrs. Fasting (Daily) |
LIVER PROFILE Bilirubin, Total, Direct and Indirect Gamma Glutamyl Transpeptidase Phosphatase, Alkaline Protein, Total with A/G ratio SGPT ALT | Php 1,952.05 *Non – Fasting (Daily) |
STI PANEL 1 Immune Antibody Titer Antibody to Hepatitis C (Quantitative) Treponema Pallidum Immunofluorescence HSV 1 IgG HSV 2 IgG | Php 9,589.80 *Non – Fasting (Daily) (Every Wednesday & Saturday) (Cut off 9:00 am) |
INFLAMMATORY MARKER PACKAGE Lactic Dehydrogenase (LDH) D-dimer CRP HS (Quantitative) Procalcitonin Ferritin (HCA, HD) | Php 7,848.00 *10 – 12 hrs. Fasting |
HEPATITIS PROFILE 2 Antibody to HBE Antigen, EIA Antibody to HBsAg, EIA Antibody to Hepatitis C, EIA (Quantitative) HBE Antigen HBsAg (Quantitative) Antibody to Hepatitis B core Antigen, EIA IgM Antibody to Hepatitis A, EIA IgM Antibody to HBcore, EIA | Php 7,206.15 *Non – Fasting (Dai1y) |
LIPID PROFILE Cholesterol, Total Cholesterol HDL (Alpha Lipoprotein) Cholesterol LDL (Beta Lipoprotein) Cholesterol VLDL (Prebeta Lipoprotein) Triglycerides | Php 1,938.33 *10 – 12 hrs. Fasting (Daily) |
LUPUS PANEL (COMPREHENSIVE) Complete Blood Count Erythrocyte Sedimentation Rate (ESR) L.E. Prep. Micro-Albumin Creatinine Ratio (Urine) Anti-DsDNA (Immunofluorescence) IgG ANA (Immunofluorescence) with Dilution Anti-Cardiolipin IgG Anti-Cardiolipin IgM Anti-Sm Anti-RNP Anti-SSA Anti-SSB Anti-SCL Anti-JO-I | Php 34,488.60 *Non – Fasting (Tuesday and Friday) (Cut off 9:00am) |
LE PANEL 1 (SLE) – Anti-DsDNA (Immunofluorescence) IgG ANA (Immunofluorescence) with Dilution Anti-Sm Anti-RNP Anti-SSA Anti-SSB | Php 25,675.50 *Non – Fasting (Tuesday and Friday) Cut off 9:00am |
LE PANEL 11 (CONNECTIVE Anti-DsDNA (Immunofluorescence) IgG ANA (Immunofluorescence) with Dilution Anti-Sm Anti-RNP Anti-SCL Anti-JO-I | Php 25,058.50 *Non – Fasting (Tuesday and Friday) Cut off 9: OOam |
PRE-ECLAMPSIA PANEL Creatinine, Serum Lactate Dehydrogenase (LDH) SGPT/ALT Uric Acid, Serum Complete Blood Count (CBC) Urinalysis SGOT/AST | Php 2,143.05 *Non – Fasting (Daily) |
HEMOSTASIS PROFILE Bleeding Time Method) Complete Blood Count (CBC) Partial Thromboplastin Time (PTT/APTT) Prothrombin Time | Php 2,079.58 *Non – Fasting (Daily) |
STI PANEL 2 HbsAg (Quantitative) Immune Antibody Titer (Patient Informed Consent Required) Antibody to Hepatitis C (Quantitative) Nat Screening Treponema Pallidum Immunofluorescence HSV 1 IgG HSV 2 IgG | Php 12,087.60 *Non – Fasting (Daily) (Every Wednesday & Saturday) Cut off 9: OOam) |
STROKE THROMBOLYSIS PANEL Creatinine, Serum Glucose, Fasting Complete Blood Count (CBC) Blood Typing (A, B, O & RH) Prothrombin Time | Php 1,334.55 *6 – 8 hrs. Fasting (Daily) |
CARDIAC RISK PANEL Cholesterol, Total Cholesterol HDL (Alpha Lipoprotein) Cholesterol LDL (Beta Lipoprotein) Cholesterol VLDL (Prebeta Lipoprotein) SGPT/ALT Triglycerides Phosphatase, Alkaline Uric Acid Urea Nitrogen (BUN) Insulin Glycosylated Hemoglobin (HBAI C) Creatinine SGOT/AST | Php 5,132.40 *10 – 12 hrs. Fasting (Daily) |
AMENORRHEA/PITUITARY PANEL Follicle Stimulating Hormone (FSH) Luteinizing Hormone (LH) Prolactin | Php 3,729.60 *Non – Fasting (M,W,F) |
METABOLIC PANEL Bilirubin, Direct & Indirect Calcium, Total Carbon Dioxide Combining Power Chloride, Serum Cholesterol, Total Creatinine, Serum Glucose, RBS Phosphatase, Alkaline Potassium, Serum Protein, Total with A/G ratio SGOT/AST SGPT ALT Sodium, Serum Urea Nitrogen (BUN) | Php 4,856.90 *Non – Fasting (Daily) |
RENAL PANEL Albumin, Serum Calcium, Total Carbon Dioxide Combining Power Chloride, Serum Cholesterol, Total Creatinine, Serum Glucose, Fasting Phosphorous, Inorganic Sodium, Serum Potassium, Serum Urea Nitrogen (BUN) Complete Blood Count (CBC) Micro-Albumin Creatinine Ratio (Urine) Urinalysis Antibody to Hepatitis C (Quantitative) HBsAg (Quantitative) | Php 7,181.35 * 6 – 8 hrs. Fasting (Daily) |
RENAL QA PANEL Albumin, Serum Calcium, Total Creatinine, Serum Phosphorous, Inorganic Urea Nitrogen (BUN) Pre Hemodialysis Urea Nitrogen (BUN) Post Hemodialysis Complete Blood Count | Php 2,103.90 *6 – 8 hrs. Fasting |
COMPREHENSIVE TUMOR MARKER AFP (Liver, Germ Cell Tumors) BHCG, Semm (Trophoblastic, Teratogenic) CA 125 11 (Female GUT) CA 15-3 (Breast) CA 19-9 (Pancreas, GIT) Carcinoembryonic Antigen (CEA) (GIT, Breast, Lung) Free PSA PSA-Tota1 | Php 12,042.80 *Non – Fasting (Daily) |
MEN’S TUMOR MARKER PANEL AFP (Liver, Germ Cell Tumors) Carcinoembryonic Antigen (CEA) GIT, Breast, CA 19-9 (Pancreas, GIT) Free PSA PSA-Total | Php 7,614.25 *Non – Fasting (Daily) |
WOMEN’S TUMOR MARKER PANEL AFP (Liver, Germ Cell BHCG, Serum (Trophoblastic, Teratogenic) CA 125 11 (Female GÜT) CA 15-3 (Breast) CA 19-9 (Pancreas, GIT) Carcinoembryonic Antigen (CEA) (GIT, Breast, Lung) | Php 9,051.70 *Non-Fasting (Daily) |
Disclaimer: For any clarifications regarding pricing, please contact the unit directly, as rates are subject to change without prior notice. In the event of any discrepancy, the updated information in the Billing Section shall take precedence.
3. Do I need a written prescription?
Some laboratory tests require a written prescription and prior assessment from the attending physician, while there are also tests that can be availed as per patient’s preference.
4. How to avail your services?
- Walk in. First come, first serve basis
- DRIVE THRU patients may walk in.
5. What is the standard turnaround time for laboratory results?
- Papsmear – Papsmear kit will be given to the patient. The patient may opt to have the procedure performed either at the OPD or at her OB Gyne’s Clinic. The patient shall personally submit the kit with the specimen at the lab. The result is available 7 working days after the specimen is submitted.
- Bone Marrow biopsy – Results are released within 5-7 working days.
- 2nd opinion tests – Cases wherein patients submit their samples/specimens for 2nd opinion. (e.g. procedures performed in other hospitals). Results are available within 5-7 working days.
- Peripheral Blood Smear Test – Results are available within 5-7 working days.
- Frozen Section Biopsy – STAT procedure. Result is available after 30 mins.
- Acid Fast Stain (luwa) – 4-5 hrs
- Blood Culture & Sensitivity – 3-5 days
- Chikungunya Antibody IGM – 4-5 hrs
- Complete Blood Count (CBC) – 2-3 hrs; if STAT, 30 mins-1 hour
- Creatinine Serum – 4-5 hrs; 1 hr for MRI/CT SCAN
- Dengue NSI Antigen (IGG, IGM, Antigen) – 4-5 hrs
- Fasting Blood Sugar – 4-5 hrs
- FBS with Lipid – 10-12 hrs
- Fecal Occult Blood Test – 2-3 hrs
- Fibrinogen level /Fibrinogen split products – 4-5 hrs
- GBS Screening (Group B Streptococcus) – 4-5 working days
- Glucose – 4-5 hrs.
- Gram Stain – 4-5 hrs
- Hepatitis profile – 4-5 hrs
- Histolytica II EIA – 4-5 hrs
- KOH Prep Fungus – 4-5 hrs
- Liver Profile – 4-5 hrs
- Lupus Panel (charged individually per test) – Dependent on the time each test is done. For more information, please contact the
- Oral Glucose – dependent on Doctor’s request. For more information, please contact the
- ProBNP – 1 hr
- Procalcitonin – 4-5 hrs
- Prothrombin – 4-5 hrs
- APTT – 4-5 hrs
- Semen Analysis – 4-5 hrs
- Stool Exam – 2-3 hrs
- TSH/HTSH (Thyroid-stimulating hormone) TEST – 4-5 hrs
- Thyroid Panel – 4-5 hrs
- Troponin Quantitative – 1 hr
- Urinalysis – 2-3 hrs
6. How can I access my results?
- You may view your result on our patient portal https://chi.chonghua.com.ph/. All lab test results are available in the portal except results for biopsy, HIV and special exams.
- For pick-up of results, you need to present the patient’s valid ID and official receipt.
For authorized representative, you need to present the ff: upon claiming of results:
- Letter of Authorization from the patient
- Patient’s Valid ID
- Official Receipt of the Laboratory Test
- Valid ID of authorized person to claim
- If the patient is unable to pick up the result or if the result is not available in the patient portal, we can email the result provided that you will completely fill up the email consent form. We will send the result via email, provided that the Email Consent Form is duly completed and submitted to chhc_laboratory_@chonghua.com.ph.
7. What are the preparations needed?
- Glucose Fasting/Fasting Blood Sugar (FBS): 6-8 hrs
- Lipid Profile: 10-12 hrs.
- FBS with Lipid Profile: 10-12 hours
- Iron Studies (Iron, UIBC, Ferritin): 10-12 hours
- Inorganic Phosphorous: 6-8 hours
- Ammonia: 6-8 hours
- Insulin: 6-8 hours
*FASTING means no food and drinks allowed except water. Patients are still allowed to drink 1 or 2 glasses of water.
8. How to avail the services?
Step 1:
Proceed to Reception Area and present doctor’s prescription.
Register and pay for the lab tests.
Step 2:
Main Lab: Get a priority number and ask for further instructions from the laboratory clerks.
9. Do I need a Letter of Authorization (LOA) from my HMO for medical tests?
- For other tests, you need to present the approved LETTER OF AUTHORIZATION from the insurance company.
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
| CEBU | 75168 | 75166 0968-872-3454 | MON-FRI: 7:00 AM – 7:00 PM SAT-SUN & Holidays: 7:00 AM – 4:00 PM | 3F Building D |
| MANDAUE | 8573 | 8502 0968-860-7260 | MON-FRI: 8:00 AM – 5:00 PM SAT-SUN & Holidays: 8:00 AM – 4:00 PM | 5F Hospital Bldg |
1. What are releasable medical records?
- The releasable medical records are:
- Medical Certificate
Note: The Medical Certificate must be signed by the Primary Attending Physician before the hard copy can be released or the soft copy uploaded to the CHi app. Patients are therefore strongly encouraged to help follow up their Physician to avoid any delays in release. Release TAT is 3–5 working days from date of request (either thru CHi app or email to Records).
- Discharge Summary/Clinical Abstract
- Laboratories/Diagnostics Result
- Operative Record
- Patient Data Sheet
- Consent for Admission and/or Special Procedures
- Medical Certificate
2. How do I obtain releasable medical records?
- Upon discharge a patient is given original copies of his releasable medical records.
- After discharge, a patient can obtain certified copies of his releasable medical records through one of the following methods:
- by sending request thru CHi App
Note: The processing turnaround time for CHi requests is 3–5 working days. Request status is available in the CHi app, and patients may email the Medical Records Office for personal follow-up.
- chhmedicalrecords@chonghua.com.ph – Chong Hua Hospital Cebu
- chhm_medrec_@chonghua.com.ph – Chong Hua Hospital Mandaue
- by visiting Medical Records Office
- 3rd floor Bldg. D, Chong Hua Hospital Cebu
- 5th floor Hospital Bldg., Chong Hua Hospital Mandaue
- by sending request thru CHi App
3. Who is authorized to request and claim copies of releasable medical records and what are the documentary requirements?
- A Patient
- Government issued ID
- A parent of the patient if the patient is under 18 years of age
- Patient’s government issued ID
- Birth certificate
- Parent/s government issued ID
- A legal guardian of the patient
- Proof of guardianship
- Patient’s government issued ID
- Legal guardian’s government issued ID
- Authorized representative of the patient
- Special power of attorney/authorization letter from the patient
- Patient’s government issued ID
- Authorized representative’s government issued ID
4. What is the fee for obtaining copies of releasable medical records?
- Soft copies are free of charge.
- Fee for hard copies are as follows:
| Certified True Copy of Medical Records | P5.00 per page |
| Medical Certificate | P50.00 per set (2 copies) |
| Affidavits (requirements for late registration of birth cert & death cert) | Free of charge |
| Registration of Live Birth at City Health Cebu | Free of charge |
| Registration of Live Birth at City Health Mandaue | P113.00 |
5. Birth Certificate
- The Certificate of Live Birth will be processed at the Medical Records Office.
- For babies born to married parents, the Medical Records staff will assist the parents in registering the Certificate of Live Birth with the City Civil Registrar’s office. The parents can collect the registered Birth Certificate 2 to 3 weeks after the baby’s discharge.
- For babies born to unmarried parents, the parents must personally register their baby’s Certificate of Live Birth at the City Civil Registrar’s office. Parents are required to submit a notarized affidavit as well as a notarized Certificate of Live Birth to the City Civil Registrar’s office. Affidavit will be provided by the Medical Records staff.
6. Death Certificate
- The death certificate will be processed and released at:
- Medical Records Office (during business hours)
- Information Area (if Medical Records Office is closed)
- The family, authorized representative, or the funeral parlor representative must personally register the death certificate at the City Registrar’s Office.
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
| CEBU | (032) 255-8000 local 78012 |
MON-FRI: 8:00AM – 5:00PM REGISTRATION CUT-OFF: 3:00 PM SAT: 8:00AM – 12:00NN (For OB Package ONLY) |
3rd Floor Medical Arts Building 2, J. Llorente St., corner C. Rodriguez St., Barangay Capitol Site, Cebu City |
1. What is the Multispecialty Charity Clinic?
The Multispecialty Charity Clinic is a newly inaugurated initiative of Chong Hua Hospital, established with the mission to offer comprehensive healthcare services to the community’s underserved and less privileged populations. This clinic provides a wide range of medical care, from basic primary care to specialized multispecialty consultations and treatments, all under one roof. By focusing on the accessibility, the clinic ensures that quality healthcare is available to everyone, regardless of their financial situation. Through this program, Chong Hua Hospital reaffirms its commitment to social responsibility, health equity, and improving the overall well-being of the community it serves.
2. Who can avail of the free consultation services?
The Multispecialty Charity Clinic warmly welcomes everyone—from newborns to the elderly, whether individuals, families, or groups. The clinic offers free clinical consultations, health assessments, counseling, and personalized wellness plans. It also provides medical assistance specifically tailored for marginalized and underserved populations. To maintain the sustainability and focus of its services, the clinic does not cover medical-legal cases or employment-related medical examinations as part of its package. This ensures that the resources remain dedicated to delivering compassionate, accessible, and comprehensive healthcare to those who need it most.
2.1. Will I automatically be enrolled in the Charity Service if I avail of the free consultation?
No. Availing of a free consultation does not automatically enroll a patient in the Charity Service.
Enrollment in the Charity Service is subject to the resident physician’s assessment and discretion, the availability of clinic slots and services, the urgency of the patient’s condition, and other applicable clinic guidelines.
Disclaimer: Eligibility for Charity Services is subject to evaluation and approval based on the Social Service Office’s existing policies, requirements, the resident physician’s assessment, and the urgency of the patient’s condition. Availability of services may vary depending on clinic schedules, capacity, available resources, and applicable clinical guidelines.
3. Does the clinic accept walk-in patients?
The clinic operates during designated hours and accommodates both walk-in patients and those with scheduled appointments. However, we highly recommend calling ahead to make an appointment, especially for individuals with special needs, to allow for better planning and preparation. Please note that emergency cases are not covered by the clinic’s services, and patients requiring urgent care should seek assistance at appropriate emergency facilities.
4. Who will handle my consultation?
We are pleased to share that our patients will be evaluated by Resident Doctors and Fellows in training, who work under the direct supervision of experienced medical staff consultants—experts in their respective fields. This collaborative approach ensures the highest standards of care and safety for every patient.
5. What specialties are available for consultation?
Patients may avail of free medical consultations in the following areas:
- Adolescent Health & Transitional Care
- Cardiology and Vascular Medicine
- Endocrine, Diabetes, Thyroid & Metabolism
- Family & Community Medicine
- Gastroenterology
- General Pediatrics
- Infectious Diseases
- Internal Medicine
- Medical Oncology
- Nephrology
- Neurology
- Obstetrics & Gynecology
- Orthopedics
- Pulmonology
- Smoking Cessation
- Surgery
6. Are all services completely free?
To ensure the sustainability of the clinic’s operations, all consultations are provided completely free of charge. Diagnostic procedures are offered at discounted rates. Additionally, the Social Service Office facilitates access to government and private financial assistance programs when available and applicable, in accordance with government rules and regulations.
Note: Only one discount may be applied — either the Chong Hua Hospital (CHH) discount or the PWD/Senior Citizen discount, whichever is higher.
7. What happens if I need laboratory tests or procedures?
Diagnostic procedures are offered at discounted rates. We regret to inform you that patients with existing HMO accounts are excluded from availing of the charity services; however, we will direct them to the medical coordinator of their respective HMOs for appropriate guidance.
Required Diagnostic Procedures: Any diagnostic procedures requested or prescribed by the physician as part of the patient’s Charity Service evaluation and management should be performed at Chong Hua Hospital for proper coordination, assessment, and continuity of care.
8. How do I avail discounts on procedures?
To ensure smooth processing of your availed services, please present the appropriate prescription—exclusively issued by the charity clinic—to the billing section for faster assistance.
9. What should I bring when I go to the clinic?
All patients availing of the charity clinic services must bring:
- Valid government-issued ID
- Previous medical reports and test results (if applicable)
- Medical prescriptions
- Any other documents or information relevant to the patient’s medical condition
10. What if I already have a private doctor at Chong Hua Hospital?
Patients with existing attending physicians will be referred to their doctors unless they choose to enroll in the charity program subject to the Resident’s evaluation.
11. Can I get a medical certificate from the Charity Clinic?
Medical certificates will be issued solely to facilitate medical assistance for legitimate agencies. Under no circumstances will medical certificates be provided for other purposes.
12. How long will I wait to be seen by a doctor?
Waiting time depends on the number of walk-in patients for the day. Early arrival is recommended.
13. Are emergency cases accepted?
No. Emergency cases should proceed directly to the Chong Hua Hospital Emergency Department. The clinic caters to outpatient consultations only.
14. What happens if my condition needs admission?
If hospital admission is necessary, the resident will refer you to the Emergency Room. The patient may be enrolled in the hospital’s charity program, and Social Service will assist with the necessary requirements subject for final approval.
15. Can I choose the specialty doctor I want to see?
The clinic is a multidisciplinary healthcare facility staffed by a diverse team of healthcare professionals specializing in various fields. Our team carefully assesses each patient’s medical history and current health concerns to refer them to the most appropriate specialist tailored to their specific needs. This ensures that every patient receives personalized, comprehensive care that addresses their unique medical conditions effectively and efficiently.
16. How often can I visit the clinic?
To ensure continuity of care, we strongly advise patients to follow their doctor’s recommendations for scheduled follow-up visits. However, patients are not restricted from visiting the clinic at any time if they experience new or urgent health concerns that require prompt attention from our medical team. Our goal is to provide timely and effective care whenever it is needed.
17. Do I need to bring proof of income or indigency?
For patients seeking assistance and enrollment in the charity program, our social worker staff may request additional documents as required by government regulations. Examples of these documents include proof of income, a certificate of indigency from the barangay, and other supporting materials necessary to verify eligibility.
18. Is dental consultation included?
At present, dental services are not included in our list of available services.
19. Can foreigners’ avail of the clinic services?
The clinic was established with the mission that no Filipino should be left behind in accessing quality healthcare. With this goal, the charity clinic is open to all Filipinos in need of medical assistance.
20. What if I lose my prescription?
Lost documents or prescriptions may be reissued by the clinic, subject to compliance with the Data Privacy Act and clinic operational policies.
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
|---|---|---|---|
| CEBU | Landline: 255-8000 Mobile: 0968-869-4469 | Monday – Friday: 8:00 AM – 4:00 PM Saturday: 8:00 AM – 12:00 NN Sundays: CLOSED (Note: All inquiries done beyond office hours will be responded to upon resume of unit operations) | 10F, Building A, Room A-1006 (Temporary Location) |
| MANDAUE | Landline: 233-8000 Local 8537 | Monday – Friday: 8:00 AM – 4:00 PM Saturday: 8:00 AM – 12:00 NN Sundays: CLOSED | 5F Hospital Building |
1. What are the services offered?
- Electroencephalogram (EEG) Services
- Available at CHH-Mandaue (Outpatient Procedure)
- 12-Hour EEG
- 24-Hour EEG
- Nerve and Muscle Diagnostic Services
- Electromyogram and Nerve Conduction Velocity (EMG-NCV)
Note: Some physicians may write Nerve Conduction Studies (NCS) instead of Nerve Conduction Velocity (NCV). These terms refer to the same test.
- EMG-NCV with Repetitive Nerve Stimulation (RNS)
- Repetitive Nerve Stimulation (RNS) Test
- Standalone Nerve Conduction Velocity (NCV) Test
- Evoked Potential & Auditory Response Tests
- Brainstem Auditory Evoked Response (BAER) / Auditory Brainstem Response (ABR)
- Evoked Potential Services
- Visual Evoked Response (VER) / Flash Visual Evoked Response (FVER)
- Somatosensory Evoked Response (SSEP)
2. Who are the affiliated doctors who can perform the procedures?
Electromyographers at Chong Hua Hospital
Chong Hua Hospital – Cebu
- Elda Grace G. Anota (Rehabilitation Medicine)
- Mary Jeanne O. Flordelis (Rehabilitation Medicine)
- Jhaphet C. Agunias (Adult Neurology)
Chong Hua Hospital – Mandaue
- All CHH-Cebu affiliated electromyographers also perform studies here, except Dr. Mary Jeanne O. Flordelis.
- Who Performs the Studies?
- EEG, BAER, and VER Studies → Conducted by a trained Staff Nurse or Medical Ancillary Technician.
- EMG-NCV, RNS, and SSEP Studies → Conducted by a licensed physician with a sub-specialty in Electromyography and Nerve Conduction Velocity Studies, assisted by a trained Staff Nurse or Medical Ancillary Technician.
3. Is a written prescription required?
- Yes, a written request from your attending, referring, or requesting physician is required. This is essential to ensure the correct procedures and special instructions are followed, and to provide important patient details to assist the medical team. The requesting physician does not need to be affiliated with Chong Hua Hospital.
Prescription Requirements Per Procedure
- Electroencephalogram (EEG) – Including 12 to 24-Hour EEG
- Duration of the study
- Physician of choice to interpret the results
- If sedation is required, specify the medication name, dose, route, and timing
- Any special procedures to be performed during the study
- Diagnosis
- Electromyogram and Nerve Conduction Velocity (EMG-NCV), Repetitive Nerve Stimulation (RNS), and Somatosensory Evoked Potential (SSEP)
- Physician of choice to perform the study
- Any special procedures needed during the test
- Diagnosis
- Brainstem Auditory Evoked Response (BAER) & Visual Evoked Response (VER)
- Physician of choice to interpret the results
- If sedation is required, specify the medication name, dose, route, and timing
- Any special procedures to be performed during the study
- Diagnosis
4. How can I schedule an appointment for a diagnostic procedure?
Appointment Guidelines for Diagnostic Procedures
- Booking in Advance:
- Appointments should be scheduled at least 2 to 3 days in advance of the preferred date.
- Ways to Book an Appointment:
- Unit Visit
- (What to Expect?)
- Staff will assist with the booking process, conduct a short interview, and provide a special instruction form outlining pre-procedure steps.
- Once scheduled, a confirmed appointment will be provided, and patients must arrive at least 30 minutes before the procedure.
- (What to Expect?)
- Phone Call
- Important: Inquiries made outside office hours or on closed days will not be entertained.
- What to Expect?
- Staff will assist with the booking process, conduct a short interview, and provide a special instruction form outlining pre-procedure steps.
- Once scheduled, a confirmed appointment will be provided, and patients must arrive at least 30 minutes before the procedure.
- Unit location details will also be provided.
- For Walk-In Patients:
- Information on the hospital unit’s appointment protocol will be given.
- Important: Additional charges may apply if rescheduling is needed due to non-compliance with pre-procedure preparation or fully booked slots.
5. How long does it take to have my result?
SERVICES | DURATION |
ELECTROENCEPHALOGRAM SERVICES | |
Electroencephalogram (EEG) | Cebu: 2-3 working days after the procedure is performed Mandaue: 3-5 working days after the procedure is performed |
12 Hour Electroencephalogram | 7 working days |
24 Hour Electroencephalogram | 7 to 12 working days |
NERVE AND MUSCLE DIAGNOSTIC SERVICES | |
EMG-NCV Both Upper Extremities | 15 minutes after the procedure is performed, 24 hours post-procedure (for complex cases) |
EMG-NCV Both Lower Extremities | |
EMG-NCV Both Upper and Lower Extremities | |
EMG-NCV with RNS | |
Repetitive Nerve Stimulation (RNS) | |
Nerve Conduction Velocity | |
EVOKED POTENTIAL SERVICES | |
Brainstem Auditory Evoked Response (BAER) OR Auditory Brainstem Response (ABR) | Cebu: 2-3 working days after the procedure is performed Mandaue: 3-5 working days after the procedure is performed |
Visual Evoked Response (VER) OR Flash Visual Evoked Response (FVER) | Cebu: 2-3 working days after the procedure is performed Mandaue: 3-5 working days after the procedure is performed |
Somatosensory Evoked Response (SSEP) | 15 minutes after the procedure is performed, 24 hours post-procedure (for complex cases |
6. How can I access my results?
Authorized Claimants:
- Results can only be claimed by the patient or their legal guardian during the unit’s operating hours.
Claiming by a Representative:
If the patient wishes to authorize another person to claim the results, the following documents must be presented:
- Letter of Authorization signed by the patient, including the representative’s name.
- Copy of the patient’s ID and representative’s ID.
- Official receipt (For insurance payments, the account ledger must be presented).
Digital Copy Availability:
- Results can be accessed online via the Patient Portal under the “Neurophysiology Results” section. https://pxi.chonghua.com.ph
- Note: EMG-NCV, RNS, and SSEP studies cannot be viewed online.
7. How long does each diagnostic procedure take?
SERVICES | DURATION |
ELECTROENCEPHALOGRAM SERVICES | |
| Electroencephalogram (EEG) | 30-40 minutes (but may vary depending on the doctor’s request) |
| 12 Hour Electroencephalogram | 13 hours (which includes assessment and aftercare) |
| 24 Hour Electroencephalogram | 25 hours (which includes assessment and aftercare) |
NERVE AND MUSCLE DIAGNOSTIC SERVICES | |
| EMG-NCV Both Upper Extremities | 30-40 minutes |
| EMG-NCV Both Lower Extremities | |
| EMG-NCV Both Upper and Lower Extremities | 40 minutes to 1 hour |
| EMG-NCV with RNS | 1 hour – 1 hour & 30 mins |
| Repetitive Nerve Stimulation (RNS) | 20-30 minutes |
| Nerve Conduction Velocity | 20-30 minutes |
EVOKED POTENTIAL SERVICES | |
| Brainstem Auditory Evoked Response (BAER) OR Auditory Brainstem Response (ABR) | 30-40 minutes |
| Visual Evoked Response (VER) OR Flash Visual Evoked Response (FVER) | |
| Somatosensory Evoked Response (SSEP) | |
8. What are the preparations before the procedure?
Pre-Procedural Instructions
EEG and BAER
- Sleep Requirements:
- Limit sleep to 3 hours (from 12:00 AM to 3:00 AM) the night before the procedure.
- Once awake, avoid taking naps until the scheduled procedure.
- Personal Hygiene & Attire:
- Hair Care: Scrub the scalp using shampoo Do not apply hair products (e.g., conditioner, gel, oil, mousse).
- Clothing: Wear loose, comfortable clothing. Tight clothing is discouraged.
- Jewelry: Refrain from wearing necklaces, earrings, or any accessories.
- Dietary Restrictions:
- Fasting is not required.
- Avoid caffeinated and sugary beverages (e.g., soda, coffee, iced tea, sweet juices) on the day of the procedure.
- Other Reminders:
- Bring wet sanitary wipes.
- Arrive 30 minutes to 1 hour before the appointment. Late arrivals will result in referral cancellation.
- Present the physician’s written request and the prescribed mild sedative at the reception area.
VER
- Personal Hygiene & Attire:
- Hair Care: Shampoo and scrub the scalp thoroughly. Do not apply hair products.
- Clothing: Wear loose, comfortable clothing. Tight clothing is discouraged.
- Jewelry: Refrain from wearing necklaces, earrings, or any accessories.
- Dietary Restrictions:
- Fasting is not required.
- Other Reminders:
- Bring wet sanitary wipes.
- Arrive 30 minutes to 1 hour before the appointment. Late arrivals will result in referral cancellation.
- Present the physician’s written request at the reception area.
EMG-NCV-RNS-SSEP
- Personal Hygiene & Attire:
- Bathing: Take a full bath on the day of the procedure.
- Skin Care: Avoid applying moisturizers, oils, liniments, or lotions.
- Clothing: Wear loose, comfortable clothing for easy access to limbs. Tight clothing is discouraged.
- Dietary Restrictions:
- Fasting is not required.
- Other Reminders:
- Arrive 15 to 30 minutes before the appointment. Late arrivals will result in referral cancellation.
- Present the physician’s written request at the reception area.
9. Are there any special instructions before or after my diagnostic procedure?
Yes, please take note of the following:
Companion Requirement:
- Patients who are receiving mild sedation, have special needs, or experience medical conditions such as dizziness, vertigo, vision problems, or balance issues should be accompanied by one or two able-bodied companions for assistance during the appointment.
Submission of Physician’s Request:
- If a written request is unavailable (e.g., for online consultations), save a screenshot of the physician’s request and present it at the unit’s reception area.
Post-Procedure Follow-Up:
- Once results are claimed, schedule a follow-up appointment with the attending neurologist or physician to discuss the findings.
Important Notice:
- Patients must personally request a follow-up appointment. Unit staff are not authorized to schedule follow-ups or discuss procedure results.
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
| CEBU | 76137 0968 873 2238 |
MON – FRI: 7:00 AM – 4:00 PM |
GF Building AB |
| MANDAUE | 8120 | 8122 (Reception) 0968-861-2230 (Gen Nuc Med) 0968-877 2623 (PET – CT) |
MON-FRI: 8:00 AM – 5:00 PM |
Lower Ground Floor Hospital Building |
1. What are the services offered by Nuclear Medicine Services
- Therapeutic: Peptide Receptor Radionuclide Therapy (MANDAUE)
- Lutetium-177 PSMA
- Lutetium-177 DOTATATE
- Therapeutic: Radioactive Iodine Therapy (RAI Tx)
- Low Dose Therapy
- High Dose Therapy
- Diagnostic: General Nuclear Medicine Scans:
- Bone Scan
- Whole Body Bone Scintigraphy/Whole Body Bone Scan/Total Body Bone Scan
- Three Phase Bone Scan
- Renal Scans
- Nuclear GFR/GFR Scan
- Renal Diuretic Scan
- Renal Cortical Scan (DMSA Scan)
- Renal MAG3 Scan
- Cardiac Scans
- Stress Sestamibi/Myocardial Perfision Scan or MPI/Stress MPI/Nuclear Stress Test/MPI-Exercise/Cardiac MIBI Stress; Cardiac MIBI Exercise/Cardiac Perfusion Scan
- Cardiac MIBI Dipyridamole/MPI Dipyridamole/Dipyridamole Sestamibi/MPI-Pharmcalogical/Cardiac Dipyridamole
- Cardiac Viability/Myocardial Perfusion Scan – Viability Study/Myocardial Scintigraphy – Viability
- Cardiac Thallium/Cardiac Thallium Stress/Cardiac Tl-201/MPI Tl-201
- Thyroid Studies
- Thyroid Scan
- Thyroid Uptake
- Thyroid Uptake & Scan
- Parathyroid Scans/Sestamibi Scan of Parathyroid
- Whole Body I-131 Scan
- Gastrointestinal Scintigraphy
- Meckels Scan
- GI Bleed/RBC Tagging
- Gastroesophageal Reflux Scan/Milk Scan
- Sentinel Lymph Node Mapping
- I-131 MIBG Scintigraphy
- Lymphoscintigraphy
- VQ Scan/Lung Perfusion & Ventilation Scan
- Lung Perfusion
- HIDA Scan
- Scintimammography
- Bone Scan
2. Is a written prescription needed for any of the procedures?
Yes. A written prescription from your Attending Physician/Referring Physician/Requesting Physician is required for us to schedule and perform the correct site/correct procedure and safely/appropriately prepare the patient for the specific TREATMENT/PROCEDURE
3. Are the procedures need to be booked or walk-in?
- ALL diagnostic procedures need to be booked/scheduled ahead of time due to limited supply of Radioisotope.
- We accept walk-in patients for RAI Therapy consultation from Monday-Friday, 8AM-4PM as long as the Nuclear Medicine Physician is still on site. Please note that our doctors do not have a fixed schedule and may not be available as soon as our diagnostic procedures are already done. A call inquiry is highly encouraged prior to walk-in consultation to make sure the doctor’s availability.
Virtual consultations are available upon prior request.
- Scheduling/booking of appointment can be done through walk-in or phone call.
4. How are the procedure charges processed?
- It can be processed either Cash-basis or thru Insurance.
- Cash Basis includes:
- Cash
- Debit Card
- Credit Card
- Insurance Basis
- Secure a LOA (Letter of Authorization) from your current Insurance Companies (HMO).
NOTE: The LOA is suggested/recommended to be secured ahead 2 days prior to your procedure
- Secure a LOA (Letter of Authorization) from your current Insurance Companies (HMO).
- Kindly check the LOA of the following:
- The specific procedure matches with the Written Prescription and quotation
- The site/location (CHH Fuente)
- For Cardiac procedures, it is advised that LOAs should be processed and dated on the day of the schedule to avoid over/underestimation of items used. Payment are usually settled on the day of the schedule to make sure accurate charging of items and/or medicines used.
5. What are the prices and preparation guidelines for Common Nuclear Medicine procedures?
NOTE: All Female patients that are breastfeeding, childbearing, who suspect pregnancy and or possibly pregnant should notify the Nuclear Medicine Staff for further assessment.
- BONE SCAN (Every Tuesday, Wednesday, Thursday)
- Price: 11,350 Php
- No fasting required prior to bone scan.
- Continue maintenance medications and/or vitamins.
- No radiographic contrast media (e.g., CT Scan/MRI with contrast) a day before the scan.
- Bring doctor’s request for bone scan.
- If available, bring a photocopy of official results of recent medical procedures done.
Ex. CT Scan, MRI, Xray, ultrasound, biopsy, PSA (for prostate cancer). No need to bring the film. - If available, bring images and official report of previous bone scan study done outside Chong Hua Hospital
- No other diagnostic procedure should be scheduled on the day of examination.
- No accompanying pregnant and/or children 18 years old and below.
- The whole procedure may last for 5-6 hours due to delayed imaging of 2-4 hours from the time of radiopharmaceutical injection.
- While waiting, patients are encouraged to drink 1 liter of water (except for those with limitation of water intake) and to void frequently so as to minimize urinary bladder radiation exposure.
- Scan time of 45 minutes to 1 hour (patient in supine position with little to no movements).
- RENAL SCANS (every Fridays) – CEBU
- Price:
Nuclear GFR: 9,300 Php
Diuretic Renal Scan: 19,400
+ 3,000.00 estimated price for miscellaneous (Catheter and IV line)
Renal Cortical Scan: 13,800
+ 2,800.00 surcharge for the reagent vial - Drink 500 mL – 1000 mL of water before the scan and do not hold bladder (good hydration 2-3 hours prior with frequent urination). Patient may void/urinate.
- No need for fasting.
- No radiologic contrast procedures 1 day prior (e.g. CT scan/MRI with contrast)
- Bring creatinine results & ultrasound results, if available.
- Price:
- RENAL SCANS (every Thursdays) – MANDAUE
- Price: 9,300 Php (N. GFR), 19,400 (Diuretic Renal Scan), 13,800 (Renal Cortical Scan)
- Drink 500 mL – 1000 mL of water before the scan and do not hold bladder (good hydration 2-3 hours’ prior, frequent urination)
- No need for fasting.
- No radiologic contrast procedures 1 day prior (e.g. CT scan/MRI with contrast)
- Bring creatinine results & ultrasound KUB results, if available.
- THYROID SCAN
- Price Thyroid Scan : 5,850 Php
- Stop anti-thyroid drugs for 1 week
(e.g., PTU, Strumazole, Carbimazole, Methimazole) - No fasting needed
- Bring the following results: Thyroid Panel Tests (TSH, T3, T4), Thyroglobulin and Anti- Thyroglobulin, Neck Ultrasound
- Scanning time may take 20 mins – 45 mins.
- CARDIAC SCANS
BRANCH SCHEDULE CEBU Every MONDAY MANDAUE Every TUESDAY
-
- Price: 23,342 – 30,000 Php
- May take light breakfast early in the morning (time of last meal will beindicated upon scheduling).
- May take daily medications EXCEPT BETABLOCKERS & NITRATES. Betablockers and nitrates should be stopped temporarily 1 DAY BEFORE the schedule
- No intake of any caffeinated drinks or food 1 DAY BEFORE the procedure.
Example: coffee, cola, tea, chocolate - NO contrast ‘dye’ procedures 1 DAY BEFORE the schedule.
Example: MRI or CT-Scan with contrast procedures - NO other procedures or any appointments on the day of the procedure. The patient will be radioactive for 6 hours and this procedure will last 5-6 hours estimated time
- Must bring recent ECG, 2D echo, treadmill or dobutamine stress test, treadmill or dobutamine stress echo, angiogram/angioplasty.
- Must bring a can of sprite (for non-diabetic patients). If diabetic, bring soda water or sparkling water.
- For those who will undergo treadmill exercise, please wear or bring the following:
- Loose blouse or polo with front open (except with metallic buttons or with zipper)
- Jogging or loose pants
- Rubber shoes
- Face towel or handkerchief
- WHOLE BODY I-131 SCAN
- Price: 10,830 Php – Fuente
- Price : 13,615 Php – Mandaue
- Medications to be stopped:
- 4 weeks- Thyroid hormone
(e.g., Eltroxin, Thyrax, Euthrox)
- 4 weeks- Thyroid hormone
- 1 week – Anti-thyroid drugs
(e.g., PTU, Strumazole, Carbimazole, Methimazole) - Fasting 1-2 hours prior to scan and/or uptake
- Low iodine diet (NO intake of seafood, including fish)
- No radiographic contrast media for 4 weeks (e.g., CT-scan with contrast)
- No iodinated medications for 4 weeks (e.g., amiodarone)
- Bring the following results: Thyroid Panel Tests (TSH, T3, T4)
- Thyroglobulin and Anti-Thyroglobulin, Neck Ultrasound
- Scanning will be made 48 hours after I-131 Solution Ingestion and may take 20 mins – 45 min
- PET CT SCAN (F-18 FDG, GA-68 PSMA/DOTATATE) – MANDAUE
- PETCT Sectional Plain: 56,778 Php
- PETCT Sectional with Contrast: 67,594 Php
- Whole Body F-18 FDG PETCT Plain: 75,705 Php
- Whole Body F-18 FDG PETCT Contrast: 81,113 Php
- Whole Body Ga-68 Dotatate Plain: 132,00 Php
- Whole Body Ga-68 Dotatate with Contrast: 145,00 Php
- Whole Body Ga-68 PSMA Plain: 148,00 Php
- Whole Body Ga-68 PSMA with Contrast: 163,00 Php
PREPARATIONS FOR PET-CT F-18 FD
DIETARY INSTRUCTIONS
- HAVE nothing to eat or drink (apart from water) for 4 hours prior to your appointment time.
- You should drink plenty of plain water ONLY. No flavored drinks, tea, coffee etc.
- Prior to start of fasting, drink at least 1 liter of plain water as tolerated and not all at once. After scan completion, continue hydration as tolerated to enhance F18-FDG excretion.
- Patients on TPN (Total Parenteral Nutrition) should stop administration 6 hours prior to the procedure.
24 HOURS BEFORE THE SCAN:
- HIGH protein (beef, pork, fish, chicken, eggs), LOW carbohydrate diet is required.
- Carbohydrates/sugar or food containing sugar TO BE AVOIDED. Cereals, cookies, cupcakes, muffins, donuts, pasta, peanut butter, nuts, fruits, fruit juice, potatoes and carrots.
- Absolutely NO SUGAR including candy, chewing gum, breath mints, soft drinks, flavored water, artificial sweeteners and cough drops.
- NO coffee, caffeinated drinks and alcoholic beverages are allowed.
- AVOID smoking.
- AVOID strenuous activities. NO EXERCISE (e.g. jogging, biking, weight lifting), strenuous house work, sexual activity and chewing of gum.
ARRIVING FOR YOUR APPOINTMENT
- Please allow plenty of time to get to the department as your radioactive tracer is specially ordered and limited, and scan times cannot normally be delayed.
WHAT WILL HAPPEN ON THE DAY OF THE SCAN?
- This will depend on what type of PET scan you are having. Our staff will fully explain the procedure to you when you arrive for your appointment.
- A needle will be inserted into a vein in your arm or hand. We will then take a small blood sample to check your blood sugar.
- A small amount of a radioactive tracer will be injected through this needle.
- You will then sit and relax quietly for 60 to 90 minutes before having the scan.
- We will then ask you to lie on your back on the scanner table. Most scans last approximately 40 to 60 minutes.
- PLEASE DO NOT BRING CHILDREN OR PREGNANT FRIENDS OR RELATIVES WITH YOU.
HOW LONG WILL I BE IN THE DEPARTMENT FOR?
- This will depend on what type of scan you are having but expect to be with us for between two and three hours. This includes preparation and scanning time.
- Please note: the radioactive injection given to you is made off site and on occasions there can be delays and failures that may result in the cancellation of your scan.
NON-DIABETIC PATIENTS
- Maintain blood sugar at 150 mg/dl or lower.
- All prescription medications should be taken as directed.
DIABETIC PATIENTS
- Maintain blood sugar at 200 mg/dl or lower.
- Discontinue Metformin for 2 days prior to scan.
- For patients with impaired renal function who will undergo IV contrast injection, withhold Metformin 2 days after the procedure.
- Insulin requiring: Upon dng tecturetion of attending physician. (text partially unclear in image)
- Rapid-acting or Short-acting: NO insulin injection at least 4 hours before the scan.
- Intermediate-acting: Insulin administration should be done the night before the procedure.
- Use of Long-acting insulin should be avoided for 24 hours.
PET/CT WITH CONTRAST
- For those patient with known ALLERGY, please inform us for premedication may be given.
- For CT with contrast: must bring serum Creatinine result of not more than 1 month old.
- Limits:
- Male: not more than 1.2 mg/dl
- Female: not more than 1.0 mg/dl
- If levels are above the limit, must secure nephron clearance prior to the procedure.
- Any pre-existing medical problem can potentially increase risk for radiographic contrast related adverse events (including contrast-induced acute kidney injury and hyper sensitivity).
- Limits:
OTHER CLINICAL INFORMATION
- Please inform your physician if you are PREGNANT OR BREASTFEEDING
- Patient Medical History:
FOR IN-PATIENTS
- No D5 containing water, lactated ringers and parenteral supplements during fasting period.
- Only PNSS is allowed for 4 hours prior to procedure.
RADIATION PRECAUTION
- No contact restrictions after procedure.
Mantawi International Drive, Subangdaku, Mandaue City 6014, Cebu, Philippines |
|
Name: _______________________________ Preparation:
For contrast studies:
– bring TSH test results performed within one month from the date of the scan What to bring:
|
| POSITRON EMISSION TOMOGRAPHY—COMPUTED TOMOGRAPHY (PET-CT) |
| NUCLEAR MEDICINE AND MOLECULAR IMAGING SERVICES Lower Ground Floor, Chong Hua Hospital Mandaue Tel No: +63 (32) 233 8000 local 8120 or 8122 Mobile No: 0968 877 2623 (PET-CT) Email: chhm_nuclearmedicine@chonghua.com.ph PROCEDURES ARE PERFORMED BY SCHEDULE. PLEASE CALL AHEAD OF TIME. |
Mantawi International Drive, Subangdaku, Mandaue City 6014, Cebu, Philippines |
|
Name: _______________________________ Preparation:
For contrast studies:
– bring TSH test results performed within one month from the date of the scan What to bring:
|
| POSITRON EMISSION TOMOGRAPHY—COMPUTED TOMOGRAPHY (PET-CT) |
| NUCLEAR MEDICINE AND MOLECULAR IMAGING SERVICES Lower Ground Floor, Chong Hua Hospital Mandaue Tel No: +63 (32) 233 8000 local 8120 or 8122 Mobile No: 0968 877 2623 (PET-CT) Email: chhm_nuclearmedicine@chonghua.com.ph PROCEDURES ARE PERFORMED BY SCHEDULE. PLEASE CALL AHEAD OF TIME. |
- RADIOACTIVE IODINE THERAPY (LOW DOSE / HIGH DOSE)
- Patients are required to present their referral letter, biopsy report, record of operation, lab results, ultrasound result and have a consultation first with the Nucmed Physician before we give them the preparations including price quotations because the cost will depend on the number of days, the type of treatment and the consumables to be used. This is also to avoid over/under estimation of the actual cost. Senior Citizen, PWD discounts and PhilHealth deductions will be posted upon billing out or discharge.
- Our consultants are accepting virtual or walk-in consultations; they just need to call first so that it will be coordinated or endorsed accordingly.
- Low Dose can be done as Outpatient or Inpatient
- High Dose normally done as Inpatient which requires isolation.
6. What is the process flow for Radioactive Iodine (RAI) Therapy and Diagnostic Procedures in Nuclear Medicine?
- Process Flow for RAI Therapy
- Consultation with the Nucmed Physician (via walk-in process and varies with the Nucmed Physician’s availability. Please refer to RAI Therapy Consultation)
- Patient will be given the preparations by the Nucmed Physician
- Price quotation is given upon request to the Nucmed physician
- Patient will be scheduled for his / her therapy and will pay for the capsule a week prior the scheduled date.
- (Inpatient) On the day of the therapy, the patient is asked to get the Admitting Orders at Nuclear Medicine Department and will present to Admitting Section.
- Fasting of at least 2 hours is required prior to therapy/radioactive iodine dose administration)
- The Iodine capsule will be given at the patient’s isolation room (5A)
- Patient will be admitted for at least 3-5 days.
- Post therapy Scan will be performed prior to discharge.
- Process Flow for Diagnostic Procedures in Nucmed
- Patient will call or come in for inquiries and scheduling of the procedure.
- Patient will be given the instructions and may settle the payment on/before the scheduled date.
- Patient will be asked to bring the Doctor’s Order along with photocopies of recent results like biopsy, lab results, and imaging results.
- For any procedure that requires special need, it will be handled and referred by our Nucmed Nurse, Chief NMT and Consultant.
- Depending on the procedure, results will be released 24 hours after.
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
|---|---|---|---|
| CEBU | 255-8000 Local 76236 / 76218 09688780792 | 24 hours / 7 days a week including Sundays and holidays | 2F Building AB |
| MANDAUE | 233-8000 LOCAL 8331 09688932685 | Monday to Saturday All Operating Room Cases Are Scheduled MONDAY to SATURDAYS 8 AM – 5 PM | 3rd Floor Hospital Building |
1. What surgical services are available at Chong Hua Hospital Operating Room (OR)?
Chong Hua Hospital’s OR services include a wide range of specialties for comprehensive surgical care:
- General Surgery – Covers conditions across multiple body systems.
- Minimally Invasive Surgery – Includes laparoscopic and robotic surgery for faster recovery.
- Breast Surgery – Treats breast conditions including cancer and reconstruction.
- Colorectal Surgery – For colon, rectal, and anal disorders.
- Surgical Oncology – Surgical removal and treatment of tumors.
- Trauma and Critical Care – For emergencies and trauma cases.
Facilities include advanced OR technology and integrated perioperative care—anesthesia, assessments, recovery—to ensure safe, patient-centered procedures.
Visit: Chong Hua Hospital
2. What surgical procedures are offered at Chong Hua Hospital’s Operating Room (OR)?
Minor Surgical Procedures
- Aspiration of Fluid / FNAB
- Biopsy/Excision (Skin & Subcutaneous Lesions – Small, Medium)
- Incision and Drainage
- Electrocauterization of Skin Lesions
- Cervical Smears, Endometrial & Cervical Biopsy
- Lumbar Puncture / Tap
- Suturing of Wounds (Small, Large)
- Removal of Foreign Bodies (Ears, Nose, Skin, etc.)
- Ingrown Toenail Removal, Ear Hole Repair, Ear Irrigation
Orthopedic & Musculoskeletal Procedures
- Arm/Leg Casting, Joint Reduction
- Finger Disarticulation, Arthrocentesis
Urological & Gynecological Procedures
- Catheterization, Nephrostomy Tube Change, Cystostomy
- IUD Insertion/Removal, Tubal Ligation (PHP 60,000–80,000)
- Reverse Tubal Ligation (requires consult), Vasectomy (PHP 3,676)
- Urethral Dilatation, Vaginal Flushing
Gastrointestinal & Rectal Procedures
- Proctosigmoidoscopy, Rectal Exams, Fecal Extraction
- Anoscope with biopsy, hemorrhoidal ligation/removal
- Paracentesis (abdominal fluid drain)
Respiratory & Thoracic Procedures
- Thoracentesis, Nasal Packing, Suctioning of Secretions
Other Specialized Procedures
- NGT Insertion/Removal, Gastrostomy Tube Change, Foley Catheter
- AV Shunt Removal, Trigger Finger Release, Circumcision
- Electrocautery of perineal warts, Internal Exams
Note: Consult your physician for major or complex surgeries.
3. Who performs surgeries at Chong Hua Hospital?
All surgeries are performed by accredited, board-certified surgeons. View the list here: Accredited Surgeons
4. How are Operating Room (OR) procedures scheduled?
OR cases are scheduled by the surgeon, resident, or clinic secretary directly with the OR department.
5. How long does a minor surgical procedure take?
Typically between 30 minutes to 2 hours, depending on the procedure and patient’s condition.
6. How should I prepare for my surgical procedure?
Please follow your surgeon’s instructions carefully to ensure a safe procedure and recovery.
7. What are the requirements before undergoing an OR procedure?
- Doctor’s Prescription – Including diagnosis and procedure.
- Cardiopulmonary Clearance – To assess surgical readiness.
- RAT/RT-PCR Test – Required before high-risk or anesthesia-based procedures.
8. What is the process for Out-Patient Surgery?
Before the Procedure:
- Doctor’s Procedure Request
- Swab Testing (as per COVID protocols)
- LOA from Insurance (if applicable)
- Lab and imaging results
- Required medications
- Register at Admitting Section
- Proceed to OR Complex
After the Procedure:
- Wait for discharge instructions & billing
- Pay at Billing Department
- Present official receipt to OR Complex
- Receive clearance and go home
9. How do I use my HMO or PhilHealth for surgery?
- Confirm coverage with your provider
- Secure LOA at least 2 days before surgery
- Ensure LOA matches procedure and hospital location
- PhilHealth deductions are processed at the Billing Section
10. Mode of Payment
- Payment can be made via:
Cash
Debit Card
Credit Card
- Surgeons provide an estimated cost; the OR department provides only the procedure fee, excluding other charges.
BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
CEBU | 255-8000 Local 78005 | Mon – Fri 8:00 AM – 5:00 PM | 2nd Floor Building C |
MANDAUE | 233-8000 LOCAL 8223 | Mon – Fri 8:00 AM – 4:00 PM | Upper Ground Floor Hospital Building |
How much is your OPD consultation fee?
- Consultation Fee for Fuente and Mandaue is P400.00 (estimated).
How to avail OB Package?
- For any inquiries, please proceed to Social Services, and you will be provided with information on all policies and requirements needed for enrollment.
Refer to the Maternity Package Brochure
– Maternity Package in Fuente Cebu City
– Maternity Package in Mandaue
Maternity Package in Fuente Cebu City
MATERNITY RATES | ||||||
OB-GYN PACKAGE (COMPULSORY BLOOD DONATION) | ||||||
Social Service Schedule: | (OPD) Out Patient Department Schedule | Application Schedule | ||||
Monday – Friday 8:00AM – 5:00PM | Monday – Friday 8:00AM – 12:00PM | Monday – Friday 7:00AM – 5:00PM | ||||
Saturday 7:00AM – 3:00PM | Saturday 7:00AM – 3:00PM | |||||
CATEGORY | PARTIAL PAYMENT | BLOOD DONATION | NOTE/POINTS TO CONSIDER • At 32 WEEKS AOG/UPON COMPLETION OF REQUIREMENTS, please visit Social Service Unit to claim the clearance/compliance slip for admission. • If you plan to undergo BILATERAL TUBAL LIGATION (BTL), inform Social Service & OPD immediately for additional requirements. • If your newborn has complications or is premature, prepare P15,000.00 – P30,000.00 for the estimated expenses in the Neonatal ICU. • Insurance can be applied for outpatient procedure ONLY. • NO REFUND (CASH BOND/BLOOD DONATION). REQUIREMENTS (Failure to comply with the requirements on/before the cut off dates will result in the package being forfeited) 1. PAYMENT (BILLING/CASHIER) – For normal delivery, P16,529.35 must be paid 32 WEEKS (AOG) – For Caesarian Section, at least P40,000.00 must be paid 32 WEEKS (AOG) 2. BLOOD DONATION (BLOOD BANK) – Shall comply on or before 32 WEEKS (AOG) 3. PRENATAL VISITS (OPD) – At least 5 TIMES BEFORE DELIVERY 4. BREAST FEEDING/MOTHER’S CLASS (CONFERENCE ROOM) – ATTENDANCE IS A MUST BEFORE DELIVERY. Secure schedule at OPD. | |||
NORMAL DELIVERY, LOW RISK, WITHOUT COMPLICATIONS | P16,529.35 | 2 UNIT OF BLOOD (Any type) + PHILHEALTH | ||||
CAESARIAN HIGH RISK, WITH COMPLICATIONS, PRETERM LABOR | P40,000.00 | 2 UNIT OF BLOOD (Any type) + PHILHEALTH | ||||
OUTPATIENT UTILIZATION | ||||||
OPD Check-up/Pre-natal | FREE | |||||
Pre-natal Laboratories | P10,217.40 | |||||
Transvaginal Sonography (TVS) | P910.00 | |||||
Pelvic Ultrasound (PUTZ) | P910.00 | |||||
Dietary Consult | P300.00 | |||||
OPD Supplies | P1,676.00 | |||||
RT-PCR (COVID-19 Testing) | P5,000.00 | |||||
TOTAL NEW Enrollee | P20,000.00 | |||||
INPATIENT UTILIZATION FOR NORMAL DELIVERY | ||||||
OB kit + Suppliers | P5,516.75 | |||||
Medications * | P1,486.62 | |||||
Procedures * | P1,676.00 | |||||
OB-WARD for 3 days (P1,100/day) | P3,300.00 | |||||
Dietary Consult | P300.00 | |||||
Delivery & Labor Room Fee | P2,100.00 | |||||
CTG + 2 additional sheets | P1,400.00 | |||||
Inpatient Laboratories | P750.00 | |||||
OB-Gyne Professional Fee | PHILHEALTH ONLY | |||||
TOTAL | P16,529.35 (more or less) | |||||
Disclaimer: For any clarifications regarding pricing, please contact OPD directly, as rates are subject to change without prior notice. In the event of any discrepancy, the updated information in the Billing Section shall take precedence.
Maternity Package in Mandaue
MATERNITY RATES | ||||||
OB-GYN PACKAGE (COMPULSORY BLOOD DONATION) | ||||||
Social Service Schedule: | (OPD) Out Patient Department Schedule | Application Schedule | ||||
Monday – Friday 8:00AM – 5:00PM | Monday – Friday 8:00AM – 12:00PM | Monday – Friday 7:00AM – 5:00PM | ||||
CATEGORY | PARTIAL PAYMENT | BLOOD DONATION | NOTE/POINTS TO CONSIDER • At 32 WEEKS AOG/UPON COMPLETION OF REQUIREMENTS, please visit Social Service Unit to claim the clearance/compliance slip for admission. • If you plan to undergo BILATERAL TUBAL LIGATION (BTL), inform Social Service & OPD immediately for additional requirements. • If your newborn has complications or is premature, prepare P30,000.00 – P50,000.00 for the estimated expenses in the Neonatal ICU. • Insurance can be applied for outpatient procedure ONLY. • NO REFUND (CASH BOND/BLOOD DONATION). REQUIREMENTS (Failure to comply with the requirements on/before the cut off dates will result in the package being forfeited) 1. PAYMENT (BILLING/CASHIER) – For normal delivery, P20,000.00 must be paid 32 WEEKS (AOG) – For Caesarian Section, at least P35,000.00 must be paid 32 WEEKS (AOG) 2. BLOOD DONATION (BLOOD BANK) – Shall comply on or before 32 WEEKS (AOG) 3. PRENATAL VISITS (OPD) – At least 5 TIMES BEFORE DELIVERY 4. BREAST FEEDING/MOTHER’S CLASS (CONFERENCE ROOM) – ATTENDANCE IS A MUST BEFORE DELIVERY. Secure schedule at OPD. | |||
NORMAL DELIVERY, LOW RISK, WITHOUT COMPLICATIONS | P26,198.41 (more or less) | 2 UNIT OF BLOOD (Any type) + PHILHEALTH | ||||
CAESARIAN HIGH RISK, WITH COMPLICATIONS, PRETERM LABOR | P50,000.00 (more or less) | 2 UNIT OF BLOOD (Any type) + PHILHEALTH | ||||
OUTPATIENT UTILIZATION | ||||||
OPD Check-up/Pre-natal | FREE | |||||
Pre-natal Laboratories | P9,626.00 | |||||
Transvaginal Sonography (TVS) | P1,434.00 (30% discount) | |||||
Pelvic Ultrasound (PUTZ) | P1,434.00 (30% discount) | |||||
Dietary Consult | P500.00 | |||||
OPD Supplies | P1,676.00 | |||||
COVID Test for 38 weeks AOG and beyond for clearance before delivery | P3,360.00 1st SWAB w/ PHIC 2nd SWAB w/ PHIC + 20% discount | |||||
TOTAL NEW Enrollee | P20,000.00 | |||||
INPATIENT UTILIZATION FOR NORMAL DELIVERY | ||||||
OB kit + Supplies | P6,264.24 | |||||
Medications * | P1,543.17 | |||||
Procedures * | P1,676.00 | |||||
OB-WARD for 3 days (P1,740/day) | P5,220.00 | |||||
Dietary Consult | P500.00 | |||||
Delivery & Labor Room Fee | P4,200.00 | |||||
CTG + 2 additional sheets | P1,400.00 | |||||
Inpatient Laboratories | P2,090.00 | |||||
OB-Gyne Professional Fee | PHILHEALTH ONLY | |||||
TOTAL | P26,893.41 (more or less) | |||||
Disclaimer: For any clarifications regarding pricing, please contact OPD directly, as rates are subject to change without prior notice. In the event of any discrepancy, the updated information in the Billing Section shall take precedence
What are the OB Package Requirements?
- 28 weeks of gestation and below to avail of the maternity package.
- 32 Weeks of gestation and below to comply all requirements as listed below.
- Prenatal Visits:
- 1st Trimester (1-12 weeks) – 1 visit
- 2nd Trimester (13-27 weeks) – 2 visits
- 3rd trimester (28 weeks onwards) – 3 visits
- Compulsory Blood Donation of 2 units of blood. Any blood type prior to 32 weeks
- Has to attend the following:
- General Orientation
- Mother’s Class
- Pedia Visit (Orientation)
- OB Orientation
- Pedia Visit (35 weeks)
Orientation schedule on Mondays or Wednesday or Fridays at 8:00 AM
Is there an online community or Facebook group for OB Package holders?
Yes, OB Package Holders may contact their respective fb groups for any concerns and inquiries:
- CHH Fuente OB Package
https://www.facebook.com/groups/chhfuenteobpackage/TEXT OB Service Phone (0961-054-2570) for inquiries.
For EMERGENCY / URGENT Concern,
CALL Chong Hua Hospital Cebu Information and connect to Labor Room 255 8000
- CHH Mandaue OB Package
https://www.facebook.com/groups/517281632311904/
What are the requirements and cost of Bilateral Tubal Ligation under OBS Package?
- If you are availing of the Obstetrics (OBS) package for a normal delivery (Normal Spontaneous Vaginal Delivery or NSVD), you will be asked to pay an initial deposit of P5,000.00 at the cashier/ billing section once you’ve signed the consent form for BTL (Bilateral Tubal Ligation).
- The remaining balance for the procedure will be settled upon your discharge.
- As part of the package requirements, you will also need to secure and provide one unit of blood (any blood type), which may be donated before or during your hospital admission.
- If you are undergoing a cesarean section, you won’t be required to make a deposit before the procedure. Instead, you will settle the full amount before discharge.
- Please note that providing one unit of blood is still required, and any additional charges may apply at the time of discharge.
What are the financial obligations for the OBS Package?
- A payment of at least P1,500.00 is required at the cashier for each of your prenatal visits.
- A full cash bond must be paid on or before 32 weeks of pregnancy
- P16,000.00 for normal delivery
- P40,000.00 for caesarean delivery
NOTE:
If you initially selected the P16,000.00 package for normal delivery but are later scheduled for a caesarean delivery, the remaining P24,000.00 must be paid 2 days before your CS procedure to avail of the CS package.If you initially chose the P40,000.00 caesarean package but have a normal delivery, the excess amount can be applied to other charges, such as the baby’s bill, or refunded if there is still an excess.
- You may avail yourself of PHIC privileges. Kindly prepare your MDR.
NOTE: There are NO refunds for those who have made installments and later opt out of the OBS Package.
Disclaimer: For any clarifications regarding pricing, please contact OPD directly, as rates are subject to change without prior notice. In the event of any discrepancy, the updated information in the Billing Section shall take precedence.
What are the possible additional expenses for the OBS Package?
For complicated cases, additional expenses may apply, including:
- Preterm labor
- Caesarian section
- Candidates for vaginal delivery previously after caesarean section
- Patients with other conditions affecting pregnancy
- Preterm of premature delivery and newborn babies with complication advised admission to Neonatal Intensive Care Unit (NICU)
- Required partial payment is P30,000.00
- Expected daily expense in NICU is P15,000.00-P20,000.00 or more
- Professional fees for the Pediatric Attending Physicians are shouldered by the family.
What tips and information should I know upon admission for delivery?
- Take a quick shower. No need to shave.
- Do not take solids. If you are scheduled for a caesarian section (CS), you will be informed when to fast.
- Remove denture, retainer, wig, nail polish and jewelry.
- Bring only necessary things for the baby and a few personal items (e.g., bonnet, blanket with hood, swaddling cloth, newborn clothes, hand gloves, newborn diapers and socks).
- Don’t forget to bring your OBS package card. You need to present this for verification purposes on admission and upon discharge.
- Outsiders are not allowed inside the labor room and delivery room.
- To help prevent infection, we limit visitors in the ward.
- Chong Hua Hospital promotes breastfeeding and encourages new mothers to practice it.
- For support with the care of your episiotomy wound, breasts, or baby’s cord, please seek assistance from the nurse or the resident-in-charge.
Post-Partum
- Bring your discharge instruction
- Follow up visit at OPD station. Mondays to Fridays @ 8AM.
Normal Delivery – 2 weeks after delivery
CS Delivery – 1 week after delivery
Family Planning – 3 weeks after delivery
What are the reminders for OB consults under the OBS package?
- Please arrive at least 1 hour before your time of appointment. If you arrive late and the OB resident has already declared the cut-off, you will be accommodated on a rescheduled date.
- Phone call reservations are not allowed for prenatal schedules, pediatric orientations, or breastfeeding classes. Appointment must be secured in person at the OPD station during your prenatal visit.
- Failure to meet the requirements may result in the forfeiture of your OBS package.
- Repeated tardiness or missed appointments may also lead to forfeiture of your OBS package benefits.
- In case of emergencies and the OPD is closed, you may proceed to the Emergency Room. Please don’t forget to bring your OBS card.
- We encourage you to have prenatal checkups at your local Health Center to help ensure your baby receives all the necessary vaccines. Please note that Chong Hua Hospital receives only a limited supply of newborn vaccines under the OBS Package from the Department of Health (DOH).
What are the requirements and costs for compulsory blood donation under the OBS package?
- Cash bonds as replacement for blood donation are NOT ALLOWED.
- Failure to donate blood will result in the loss of your OBS Package Deal privileges.
- Donating blood does not guarantee a reserved blood unit during your delivery.
- The CHH Fuente Blood Bank is open 24/7. Please advise your donor to proceed there and bring the following:
- OBS Card
- Donor’s Valid ID
Blood Donation Screening Process
1st screening: Interview, weight check (50kg and above) and blood pressure
2nd screening: Complete Blood Count (CBC)
3rd screening: Infectious disease tests (HIV, AIDS, Hepatitis)
- Please call and verify the blood bank 8 to 24 hours after your donor has taken out 1 unit of blood for infectious screening.
- For PAYMENT if donor fails the screening:
- 2nd screening: P2,500.00
- 3rd screening: P4,000.00
Disclaimer: For any clarifications regarding pricing, please contact OPD directly, as rates are subject to change without prior notice. In the event of any discrepancy, the updated information in the Billing Section shall take precedence.
How to avail OB Consult?
Process for First Prenatal Visit:
- Start at Social Service
– Visit the Social Service office for inquiries and to receive the list of requirements.
– Scheduling of your first prenatal visit will be done by Social Service personnel.
- Complete Required Laboratory Tests
– The required lab tests must be completed before your scheduled first prenatal visit.
– All tests should be done inside the hospital.
- On the Day of Your First Visit
– Bring all lab results and ultrasound findings with you.
– Claim your Pap smear materials at the Pathology Department before heading to the OPD.
– At the OPD entrance, a nursing aide will check your vital signs.
– An OB card will be issued once all initial steps are completed.
- Orientation & Registration
-The nurse will collect your lab results and OB card and register you in the system.
-Sign the forms provided by the nurse and return them as instructed.
-Please arrive before 8:00 AM. If you miss your schedule, you may reschedule through Social Service.
- Orientation Sessions
You will attend four orientations as part of your first prenatal visit:
– General Orientation
– Mother’s Class
– Pediatric Orientation
– OB Orientation
- Prenatal Consultation
– After the orientations, you will proceed to a prenatal consultation with the OB residents.
– The OB resident will provide the date of your next prenatal visit.
– You will write in the schedule logbook located at the Triage Area before going home.
- Referrals (if any)
– If referred to other departments, you will receive a referral form and be asked to return at 1:00 PM for your consultation.
Process for Succeeding Prenatal Visits:
- Upon arrival, proceed to the triage area to check and confirm your appointment schedule.
- For confirmed appointments, go to the Billing Section (located inside the OPD) to pay for financial obligations for the OB package.
- After payment, return to the triage area for vital signs check and weighing.
- Submit your OB card at the Nurse’s Station and wait for your priority number to be called by the OB residents.
- After your consultation, the OB residents will give you the date of your next prenatal visit.
- Write your name on the corresponding schedule logbook based on the appointment given.
- If referred to other departments, you will receive a referral form and be asked to return at 1:00 PM for your consultation.
Process for Regular OB Consultations
- Upon arrival, proceed to the OPD triage area where a nursing aide will assess you.
- Your vital signs will be taken, and you will receive a priority number.
- Upon entering the OPD, if you do not have a record in the hospital, you will need to fill out an information sheet.
- If you already have a record, the nurse will proceed with your registration.
- After registration, the nurse will endorse your chart to the OB residents for assessment, consultation and provide discharge instructions, and prescribe any necessary medications.
- After consultation, the nurse will provide you with a patient ledger (charges).
- Proceed to the Billing Department to settle for payment.
- After payment, return the ledger to the Nurse’s Station.
- The nurse will provide your final discharge instructions.
How to avail OB Charity?
Process for OB Charity
- Proceed to the OPD triage area and present the Attending Physician’s referral for charity services.
- Referrals must be from doctors affiliated with the hospital, unless referred by Chong Hua Hospital residents.
- Your vital signs and weight will be taken.
- Upon entering the Outpatient Department (OPD), the nurse will further assess and register you.
- You will then be referred to the resident-in-charge for evaluation.
- The resident will assess your condition and enroll you in Social Services for the Charity program.
- Submit the required documents for Charity service application.
- The resident-in-charge will wait for approval of your application.
- If a referral is needed, the resident will provide the official referral form.
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
| Mandaue | 233-8000 Local 8681 Mobile No.: | MON -FRI: 8:00AM-5:00PM | 6th Floor Hospital Bldg. |
1. What is the Pain Management Center?
“Integrating Science and Tradition for Quality Pain Management”
The Pain Management Center (PMC) aims to provide comprehensive, multidisciplinary care to patients suffering from acute, chronic, and cancer-related pain. The PMC aims to improve patients’ quality of life, reduce pain, and promote healing by providing specialized care through the collaboration of trained physicians, nurses and allied health professionals, addressing both the physical and emotional aspects of pain.
2. What are your clinical hours?
| OPD Center | Monday to Friday 8:00am – 5:00pm |
| Acupuncture Services | Friday 8:00am – 12:00noon |
| Inpatient Services | Monday – Sunday 24Hours, 7 days a week |
3. Do I need an appointment, or do you accept walk-ins?
While walk-ins may be accommodated, we highly recommend scheduling an appointment for a more convenient and efficient consultation and can contact us.
Conditions Treated:
Our Services
- ACUTE PAIN
- CHRONIC PAIN
- PALLIATIVE CARE SERVICE
- INTERVENTIONAL PAIN SERVICE
- Acupuncture
- Epidural Steroid Injection
- Sacroiliac Joint Injection
- Facet Joint Injection
- Platelet -Rich Plasma Injection
- Trigger Point Injection
- Arthrocentesis, Intra-articular/Intralesional Injection
- Celiac Plexus Block
- Nerve Blocks
- Cyclophosphamide
- OTHER: Biological infusion
4. Can you help with pain that does not respond to regular painkillers?
Yes, our specialists offer advanced pain management techniques tailored to each patient’s needs.
5. What treatments and procedures are offered at the Pain Management Center (Treatment Options)?
We provide a range of treatments, including:
- Medication management
- Nerve blocks and injections
- Psychological support for pain management
- Acupuncture
6. Are your treatments safe?
Yes, all treatments are conducted by experienced specialists following medical best practices to ensure patient safety and effectiveness.
7. Are there any non-medication or non-invasive options available?
Yes, we offer lifestyle modifications, and alternative therapies such as acupuncture and cognitive behavioral therapy for pain relief.
8. Appointments & Costs
How do I book an appointment?
- You can book an appointment by calling us on 233-8000 local 8681 and Cellphone # 09688678719 or by visiting our website or speaking with your physician for a referral.
Do I need a referral to visit the Pain Management Center?
- Referrals from a physician are recommended, they are not always required.
How much does a consultation cost?
- Consultation fees vary depending on the specialist and required procedures
9. Are your services covered by insurance?
We accept most major insurance providers. However, Pain Management is new here in CEBU and Philippines, it is not yet included in the PhilHealth packages nor Insurances.
10. Aftercare & Follow-up
How long does pain management treatment take?
- The duration of treatment or session depends on the type and severity of pain. Some cases require a one-time procedure, while others may need ongoing care.
Will I need multiple visits?
- Depending on your condition, your doctor may recommend follow-up visits for continued assessment and treatment.
What should I do if my pain worsens after treatment?
- If you experience increased pain or any side effects, contact our center immediately and proceed to the Emergency Department.
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
| CEBU | 032-255-8000 local 76101/76102/76104 0968-873-4486 | 24/7 | Ground A/B |
| MANDAUE | 032-233-8000 local 8202/8207 0928-517-2160 | 24/7 | UGF Hospital Lobby |
1. What services do you offer?
Outpatients can purchase over the counter (OTC) medications and/or prescription medications upon presenting a complete prescription. Outpatients can also request for extemporaneous compounding (e.g., paper tablets, powders, and oral and intravenous fluid solutions) as prescribed by a physician for a minimal preparation fee.
2. What should I present when buying prescription drugs?
- Written Prescription
To purchase prescription medications, please present your handwritten or computer-generated order and instruction on prescription forms from your licensed physician or dentist.
A complete prescription contains the following:
- Date of Prescription
- Patient’s Information: Name, Date of Birth and Address
- Inscription: Generic name, Brand name (if any) enclosed in a parenthesis after the generic name and Dosage strength and formulation
- Subscription: Quantity prescribed and other instructions to the pharmacist
- Transcription or Signa: Dose, Route, Frequency (and timing), Duration and Other instructions for the patient
- Prescriber’s Information: Name and signature, PRC license, PTR no. (if applicable) and Valid S2 license (for controlled and regulated drugs)
- Electronic prescriptions
Electronic prescriptions may either be printed out or sent via email to:
| Chong Hua Hospital Pharmacy | chhc_pharmacy_@chonghua.com.ph |
| Chong Hua Hospital Mandaue Pharmacy | chhm_pharmacy_@chonghua.com.ph |
Antibiotics, anti-infectives, and/or antiviral preparations should be prescribed using a separate electronic prescription which are valid for one (1) week after its issuance.
3. What are your prices and discounts?
- Price quotations for insurance or financial/medical assistance may be generated by the Pharmacy.
- We offer discounts (up to 15%) on all cash and credit card payments.
- We also offer senior citizen or PWD discount (20%) on all medicines.
4. What are your modes of payment?
- We accept cash, debit cards, credit cards, bank transfer, GCash and PayMaya payments.
5. Do you sell any controlled or regulated medications?
- Depending on availability, outpatients may purchase the following:
| Fentanyl (Fendermal) | 12.5 mcg, 25 mcg and 50 mcg transdermal patch |
| Fentanyl (Fentalex) | 12.5 mcg, 25 mcg and 50 mcg transdermal patch |
| Morphine sulfate | 10 mg tablet |
| Alprazolam (Xanor) | 500 mcg tablet |
| Clonazepam (Rivotril) | 2 mg tablet |
| Diazepam (Valium) | 5 mg and 10 mg tablet |
| Midazolam (Dormicum) | 15 mg tablet |
| Phenobarbital | 60 mg (1 grain) tablet 90 mg (1 ½ grain) tablet |
| Zolpidem (Stilnox) | 10 mg tablet |
A complete prescription for a dangerous drug contains the following:
- Date of the prescription – Prescription is valid for 2 months from the prescription date.
- Patient’s Information – Name, Date of birth and Address
- Inscription – Only one dangerous drug per prescription, Generic name, Brand name (if any) enclosed in a parenthesis after the generic name and Dosage strength and formulation
- Subscription – Quantity prescribed (both in words and numerical equivalent), Quantity should not exceed thirty (30) days supply per prescription and other instructions to the pharmacist
- Transcription or Signa – Dose, Route, Frequency, Duration (if applicable), Other instructions for the patient, the instruction “Take as directed, Take as required, or A.D.” is not allowed.
- Prescriber’s Information – Name and signature, Complete business address, PRC license, PTR no. (if applicable) and Valid S2 license
The following should be presented to the pharmacy.
- Special Prescription Form for Dangerous Drug (SPFDD) more commonly known as “yellow prescription” for controlled drugs, or an Ordinary Prescription Form in triplicate copies for regulated drugs
- 1st of triplicate prescription – Pharmacy copy
- 2nd of triplicate prescription – Patient’s copy
- Valid government ID of the patient and/or significant other
- Authorization letter (if purchased by the significant other)
- An authorization letter is not required if the patient is not yet of legal age and has a special condition affecting his/her mentality and/or ability to write
6. Are there specific storage and handling requirements for certain medications?
Certain medications have specific storage and handling requirements.
Cold chain medications require refrigeration and should be stored within 2 to 8 degrees Celsius. A thermal bag or cooler with frozen ice packs should be provided by the customer for proper transport.
Chemotherapeutic medications require special handling and should only be prepared and administered by trained healthcare professionals in a controlled setting.
7. What should I do with unused medicines?
Unused medicines can be returned within 7 days, except for Cold Chain Drugs.
Unused medicines, if unopened and kept properly stored, may be returned upon presentation of the following:
- Official receipt
- Credit Card Transaction slip – Customer’s copy (for credit card transactions)
- Valid identification card of the person claiming the refund
Note: Credit card charge back transactions will be credited after 2 to 3 weeks.
For requests processed using loyalty points, the refunded amount will be credited back to the patient’s CHi Care Plus account.
8. How can I request and claim my medications for medical assistance?
Patients must be registered at Chong Hua Hospital prior to processing any medical assistance. Coverage is strictly limited to the medications prescribed by your physician
The processing of medical assistance (including price quotation) is done every Mondays to Fridays 9:00am – 3:00pm, excluding weekends and holidays.
Once quotation is provided, the patient proceeds to their chosen proponent to secure approval for medical assistance coverage.
The following documents must then be presented to the pharmacy:
- Processed Guarantee Letter (from Chong Hua Hospital Social Services Department)
- Prescription
- Quotation
The approved medications will be ready for dispensing on the next business day.
Note: Ensure all required documents are compiled and complete
9. How can I avail my medications through PhilHealth GAMOT?
Patients must first register for the PhilHealth YAKAP Program to be eligible and must then consult with a YAKAP accredited clinic or doctor.
Claiming periods depend on the type of medication prescribed to you:
- Anti-infectives must be claimed within 2 days from prescription date
- Other medicines must be claimed within 2 weeks (14 days) from prescription date
The following should be presented upon claiming:
- If the patient is claiming
- Valid ID
- Valid GAMOT App-generated prescription OR Unique Prescription Security Code (USPC)
- If an Authorized Representative is claiming:
- Authorization letter from the patient
- USPC
- Valid ID of the representative
- Valid ID of the patient
Note: If the medicines are claimed after the designated period, or if the Annual Benefit Limit (ABL) has been exhausted, the transaction cannot be covered by the program and will be processed as an out-of-pocket expense.
10. How can I purchase medications using my loyalty points?
Through Chong Hua’s health rewards program, members may use their accumulated points for purchases at the Pharmacy whether through Online Orders or Outpatient Cash Orders.
The following should be presented by the patient:
- CHi Care Plus App showing their Patient Number and Registered Name
- Valid ID
Patients may choose to redeem a partial amount of their available loyalty points instead of the full balance.
In cases where the total transaction amount exceeds the available points, the remaining balance must be settled using the patient’s preferred mode of payment.
Note: Inpatient services and Pharmacy purchases do not earn points
PHILHEALTH FREQUENTLY ASKED QUESTIONS
1. What are the services covered by PhilHealth at Chong Hua Hospital?
Outpatient Services
Eligible PhilHealth members may avail of coverage for the following outpatient services, subject to PhilHealth policies and eligibility requirements:
Day Surgery Package
Non-emergency procedures where patients are discharged on the same day, such as:
- Endoscopy
- Colonoscopy
- Debridement
- Ultrasound-Guided Biopsy
- Eye Procedures
- Excision of Lesions
- Ingrown Nail Removal
- Internal Jugular (IJ) Catheter Insertion
Other Covered Outpatient Services
- Radiotherapy and Chemotherapy
- Hemodialysis
- Outpatient Blood Transfusion
- RT-PCR Testing
- OHAT (Outpatient HIV/AIDS Treatment) Package
- TB-DOTS (Tuberculosis Directly Observed Treatment, Short-Course) Package
- PhilHealth GAMOT (Guaranteed and Accessible Medications for Outpatient Treatment) Package
- YAKAP (Yaman ng Kalusugan, Alaga at Proteksyon) Cancer Screening Package
- Mammogram
- Plain Chest CT Scan
- Liver Ultrasound
- Alpha-Fetoprotein (AFP) Test
- OECB (Outpatient Emergency Care Benefit) Package
Note: Stand-alone laboratory and diagnostic tests, including Immunohistochemistry (IHC) tests (e.g., CD31, CD3, CK7), CBC, X rays, etc. are generally not covered for outpatients.
Inpatient Services
Patients admitted to the hospital may also qualify for PhilHealth deductions, subject to PhilHealth eligibility requirements.
Chong Hua Hospital is also accredited with PHIC for ZBen Packages such as Kidney Transplant and Coronary Artery Bypass Grafting (CABG). You may coordinate with your Attending Physician to get more details of the ZBEN package.
Checking Your Coverage
To verify whether a procedure or diagnosis is covered and how much the coverage is, visit www.philhealth.gov.ph and access the Case Rate Search under Online Services.
2. What are the requirements to avail of PhilHealth benefits?
For PhilHealth Members
Please prepare:
- PhilHealth ID, current year MDR
- One (1) valid government-issued ID
- Supporting documents, when applicable:
- Birth Certificate
- Marriage Certificate
- Joint Affidavit
- Other documents required by PhilHealth
On the Day of the Procedure
Chong Hua Hospital will generate the following forms:
- PhilHealth Benefits Eligibility Form (PBEF)
- Claim Signature Form (CSF)
If the PBEF result is:
- YES → PhilHealth claim processing may proceed.
- NO → The member may be advised to visit the nearest PhilHealth Local Health Insurance Office (LHIO) for resolution.
For Non-Members
You may still register with PhilHealth before or within procedure/confinement period by submitting below documents at any PhilHealth office accepting membership applications:
- Accomplished PMRF
- Birth Certificate
3. What if I need to update my PhilHealth records?
Submit the following to the nearest PhilHealth Local Health Insurance Office (LHIO) for record updating before the procedure or within the confinement period:
Change of Civil Status
- Accomplished PhilHealth Member Registration Form (PMRF)
- Marriage Certificate with registry number
Add a Spouse as a Dependent
- Accomplished PMRF
- Marriage Certificate with registry number
Add Children as Dependents
- Accomplished PMRF
- Birth Certificate with registry number
Register a Newborn Child
- Accomplished PMRF
- Certified True Copy of Live Birth signed by the attending physician, Medical Records Clerk, and parent/s
4. Can someone sign PhilHealth forms on behalf of the patient?
Yes, A representative may sign PhilHealth documents on behalf of the patient provided that:
- The representative is of legal age.
- Proof of relationship is presented.
Representative Supporting Documents
| Representative | Supporting Documents |
| Parent | Birth Certificate |
| Spouse | Marriage Certificate |
| Sibling | Birth Certificates showing common parentage. |
5. How can I follow up my PhilHealth refund?
The hospital has 60 days from date of discharge to process and submit the claims to Philhealth. Likewise, Philhealth also have 60 days after receipt from the hospital to review and pay the claim. It is advisable to follow up refund after 4 months from date of discharge.
Philhealth also text the members thru their registered mobile number, in case payment of the claim has been made.
| BRANCH | LOCAL | |
| Chong Hua Hospital Mandaue | (032) 233-8000 local 8569 | chh_disbursement@chonghua.com.ph |
| Chong Hua Hospital Cebu | (032) 255-8000 local 75125 | chh_disbursement@chonghua.com.ph |
6. Where can I visit the nearest PhilHealth office?
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
| CEBU | (032) 233-3287 | 8am to 5pm Monday to Friday. Closed on holidays. | G/F Golden Peak Hotel & Suites, N Escario St. Cebu City 6000 |
| MANDAUE | 0967-189-9261 0928-351-9847 | 8am to 5pm Monday to Friday. Closed on holidays. | 2/F Parkmall, Ouano Ave, Mandaue Reclamation Area, Guizo, 6014, Mandaue CIty |
Need More Information?
For the latest PhilHealth advisories, circulars, and benefit updates, visit:
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
| MANDAUE | 8109 | 8110 (Reception) 8105 | 8107 (Nurse Station) |
MON-FRI: 8:00 AM – 5:00 PM |
Lower Ground Floor Hospital Building |
1. What are the services of the radiation oncology unit?
Chong Hua Hospital-Mandaue offers the following the services:
- External Beam Radiation Therapy (Machine: Linac)
- 2D/Conventional Radiation Therapy (2DRT)
- 3D Conformal Radiation Therapy (3DCRT)
- Intensity Modulated Radiation Therapy (IMRT)
- Volumetric Radiation Therapy (VMAT)
- Hypo-fractionated Radiation Therapy
- Stereotactic Body Radiation Therapy (SBRT)
- Stereotactic Radiation Therapy (SRT-5fractions)
- Stereotactic Radiosurgery (SRS-1 fraction)
- Brachytherapy (Machine: High-Dose Rate After loader)
- 2D/CONVENTIONAL BRACHYTHERAPY
- CT-GUIDED OR IMAGE-GUIDED BRACHYTHERAPY (IGBT)
- Intracavitary Brachytherapy
- Interstitial Brachytherapy
- Prostate Carcinoma
- Gynecological cases
- Intraluminal Brachytherapy
- Lung Cancer
- Esophageal Cancer
- All patients for External Beam Radiotherapy will undergo CT-planning or CT-simulation before the start of the treatment. This is conducted using our dedicated CT Simulator.
2. We have already performed CT-scan in CHH-FUENTE/CHHM-radiology/other hospital, why do we need to undergo CT-scan again?
Our unit has a dedicated CT-Simulator which was commissioned for treatment planning. Only CT-images conducted in our unit by our staff will be used for the treatment plan. We may require patients to bring their previous CT or MRI scans (in CD) from other hospital as needed.
3. Is a written prescription needed for radiation oncology procedures?
We need to have a written prescription from your Attending Physician/Referring Physician/Requesting Physician for us to perform the correct site/correct procedure and safely/appropriately prepare the patient for the specific TREATMENT PROCEDURE.
4. Are the procedures scheduling/appointment?
- We accept walk-in patients for consultation from Monday-Friday, 8AM-5PM. Please bring photocopy of biopsy, imaging and laboratory results.
- On-going patients:
- Patients must follow their assigned schedule of treatment
- For EBRT patients’ first day of treatment: Please wait for ROU staff to call/text you of your treatment schedule (1st day of treatment is in the afternoon)
- Walk-ins are highly discouraged (case to case basis)
5. How are the procedure charges processed?
- It can be processed either Cash-basis or thru Insurance.
- Cash Basis includes:
- Cash
- Debit Card
- Credit Card
- Insurance Basis
- Secure a LOA from your current Insurance Companies (HMO).
NOTE: The LOA is suggested/recommended to be secured ahead 2days prior to your procedure
- Secure a LOA from your current Insurance Companies (HMO).
- Kindly check the LOA of the following:
- The specific procedure matches with the Written Prescription and quotation
- The site/location (CHH Mandaue)
- For PHIC members/dependents
- Patients must secure PHIC requirements first before their procedure
- These requirements will be discussed to you by the receptionist together with the price quotation
- Requirements:
| MEMBER’S CATEGORY | REQUIREMENTS |
| SENIOR CITIZEN | 1. Photocopy of PhilHealth ID or Member’s Data Record (MDR) which states LIFETIME MEMBER or SENIOR CITIZEN: _______ copies 2. Claims Signature Form (CSF) – Available at the Radiation Oncology Unit (ROU) c/o receptionis |
| VOLUNTARY/ SELF-EMPLOYED/ INDIVIDUALLY PAYING |
1. Member’s Data Record (MDR): _______ copies 2. Photocopy of the official receipt of contribution (under Universal Healthcare Law, starting November 2019 until present without lapses) 3. Claims Signature Form (CSF)- Available at the Radiation Oncology Unit (ROU) c/o receptionist |
| EMPLOYED/PRIVATE | 1. Member’s Data Record (MDR): _______ copies 2. Claims Signature Form (CSF) signed by the employer or company (scanned copy or photocopy of the signatures will not be accepted) |
| INDIGENT | 1. Member’s Data Record (MDR) which states INDIGENT and effectivity period must be the current year of use: _______ copies |
| IF PATIENT IS A DEPENDENT AND THE MEMBER OF PHILHEALTH IS NOT PRESENT DURING THE RADIATION TREATMENT |
1. Member’s Data Record (MDR) with patient’s name stated as dependent: _______ copies 2. Photocopy of Marriage Certificate (if using spouse’s PhilHealth) 3. All other required documents stated above according to the member’s category |
6. What are the common patient preparations needed?
- All Female patients who suspect pregnancy and or possibly pregnant should notify the Radiation Oncology Staff.
- Please inform your Physician or technologist if you are pregnant.
CT PLANNING/ CT Simulation:
- Plain CT Procedures:
- You may eat or drink anything before the procedure. No food restrictions.
- IV Contrast CT Procedures:
- Creatinine Result (2 weeks’ validity)
- 4-6 Hours Fasting is required
- Other patient preparation may be provided to the patient through the Radiation Oncology Nurse with the following medical history
- Food Allergies
- Drug/Medication Allergies
- Bronchial Asthma
- Renal/Kidney Problems
- Thyroid Problems (provide FT4, TSH laboratory results)
- Renal Impairment
- Renal Surgery
- Diabetes Mellitus
- Hypertension
- Some procedures may require patient to have full bladder (Patient is advised to bring 500 mL of water)
External Beam Radiotherapy:
- Some patients will be required to have a full bladder during treatment, thus, they are advised to drink 500 mL of water about 30 min prior to their treatment.
Brachytherapy
- Brachytherapy with Anesthesia
- Fasting for 6 hours (no food or fluid except maintenance medications)
- Take omeprazole 2 hours prior to the procedure with sips of water only
- Be at the radiation oncology unit 1 hour prior to the procedure
- No pedicure/manicure
- Brachytherapy without Anesthesia
- Take light meals
- Take maintenance medications
- Be at the radiation oncology unit 1 hour prior to the procedure
- No pedicure/manicure
8. Price Quotation
We encourage patients to have consultation first with the Radiation Oncology before we give them any price quotations because the cost will depend on the number of days, the type of treatment and the consumables to be used. This is also to avoid over/under estimation of the actual cost. Senior Citizen, PWD discounts and PhilHealth deductions will also be reflected in the price quotations.
9. How long do Radiation Oncology procedures typically take?
- Procedure duration varies by case. Common treatment lengths include:
- Common number of days per case (EBRT):
- Breast Carcinoma: 30-35 days
- Head & Neck Carcinoma: 33-35 days
- Gynecological Carcinoma: 28 days
- Rectal Carcinoma: 28 days
- Prostate Carcinoma: 20- 40 days
- Palliative cases: 10-15 days
- Brachytherapy
- Gynecological cases: 4 fractions (twice a week at most and 2 days apart)
- Prostate Carcinoma: 2 fractions per day for 2 days (at least 6-hr gap per fraction)
- Common number of days per case (EBRT):
10. Will the patient be admitted during the whole treatment course?
ALL procedures (EBRT and Brachytherapy) can be done as outpatient except for Interstitial Brachytherapy (Prostate only).
11. What are the processes for EBRT (External Beam Radiotherapy)?
- Consultation with the Radiation Oncologist
- Patient will be given price quotation and list of requirements after consultation
- Perform tests/exams as required by your Physician prior to Radiotherapy (only as needed)
- Lab tests (CBC, Creatinine, etc)
- Dental clearance
- MRI or PET/CT
- Surgery
- CT-Simulation (Please call for CT Sim appointment)
- Please bring all the requirements on the day of your CT Simulation
- Treatment Planning (by the Medical Physicist) – no need for patients to be present
- ROU Staff will call/text patients of their treatment schedule (1st day of treatment)
- First day of treatment
- For succeeding sessions, patient must follow the schedule provided to them by the Radiation Therapy Technologist
12. What are the processes for Brachytherapy (Internal Beam)?
- Consultation with the Radiation Oncologist
- Patient will be given price quotation and list of requirements after consultation
- Perform tests/exams as required by your Physician prior to Radiotherapy (only as needed)
- Lab tests (CBC, Creatinine, etc)
- Call the Radiation Oncology Nurse for your schedule. The Nurse will coordinate with your doctors before finalizing your schedule.
- Wait for the Nurse’s instructions.
- Reminders on the day of treatment
- Brachytherapy with Anesthesia
- Fasting for 6 hours (no food or fluid except maintenance medications)
- Take omeprazole 2 hours prior to the procedure with sips of water only
- Be at the radiation oncology unit 1 hour prior to the procedure
- No pedicure/manicure
- Brachytherapy without Anesthesia
- Take light meals
- Take maintenance medications
- Be at the radiation oncology unit 1 hour prior to the procedure
- No pedicure/manicure
- Brachytherapy with Anesthesia
13. What activities to avoid within the treatment course?
Avoid activities that will cause the irradiated/treated area to be exposed to direct sunlight.
The patient may do physical exercises according to one’s physical limitations. Do not over exercise.
14. What are the side effects of radiation therapy?
- General: Skin darkening, skin redness, radiation burn
- Brain (treated area): Headache, dizziness, seizure, somnolence, hair loss/falling hair
- Head & Neck (treated area) (Nasopharynx/Tongue/Parotid): Mucositis/mouth sores, loss of taste, dryness of the mouth, difficulty swallowing
- Breast/Chest (treated area): Tenderness/dull pain, swelling, dysphagia
- Pelvis (Cervix/Endometrial is the treated area): urinary frequency. Decreased blood counts, diarrhea/constipation, bloatedness
15. What are the foods to avoid?
Consume all types of food in moderation.
| BRANCH | UNIT |
CONTACT # CEBU: +32 255 8000 MANDAUE: +32 233 8000 |
OPERATING HOURS | LOCATION |
| Cebu | Bone Densitometry | 76121 | Monday – Saturday 7:00 AM – 4:00 PM | GF Building A/B |
| Mandaue | Bone Densitometry | 8283 | 8299 | 24 / 7 |
UGF Hospital Bldg |
| Cebu | Breast Ultrasound | 76121 |
Mon: Morning start-9:00 AM Afternoon-1:30 pm Tue: Morning start-9:00 AM Afternoon-1:30 PM Wed: Morning start – 9:00 AM Afternoon-2PM Thu: Morning start-10 AM Afternoon-1:30 PM Fri: Morning start-10:30 AM Afternoon- 2:00 PM Sat: Afternoon start – 2:00 PM |
Ground A/B |
| Mandaue | Breast Ultrasound | 8283 / 8299 |
Monday, Tuesday, Thursday and Friday – 8:00AM – 2:00PM Wednesday – 9:00AM – 2:00PM Saturday – 9:00AM – 12:00NN |
Upper Ground Hospital Lobby |
| Cebu | CT-Scan | 75153 | 75155 |
24 / 7 For OPD and Admitted Plain Procedures 24 / 7 For Admitted Contrast Procedure 8am to 5pm, Monday to Sunday For OPD patients with Contrast Procedure. |
GF Building C |
| Mandaue | CT-Scan | 8283 | 8299 |
24 / 7 For OPD and Admitted Plain Procedures 24 / 7 For Admitted Contrast Procedure 8am to 5pm, Monday to Sunday For OPD patients with Contrast Procedure. |
UGF Hospital Bldg |
| Cebu | Interventional Radiology (IR) Suite |
09912176654 | 76149 | www.chhir.com |
MONDAY TO FRIDAY: 8 AM – 5 PM SATURDAY: 8 AM – 12 NN |
|
| Mandaue | Interventional Radiology (IR) Suite | 8299 | 8283 | www.chhir.com | www.ircebu.com | chhir@me.com |
MONDAY TO FRIDAY: 8 AM – 5 PM SATURDAY: 8 AM – 12 NN |
|
| Cebu | Magnetic Resonance Imaging |
BUILDING A/B 76105 MRI Cebu Service Phone – 0968 872 6318 BUILDING C 75156 |
24 / 7 For OPD and Admitted Plain Procedures 24 / 7 For Admitted Contrast Procedure 8am to 5pm, Monday to Sunday For OPD patients with Contrast Procedure. |
GF Building A/B |
| Mandaue | Magnetic Resonance Imaging | 8283 | 8299 |
24 / 7 For OPD and Admitted Plain Procedures 24 / 7 For Admitted Contrast Procedure |
UGF Hospital Bldg |
|
8am to 5pm, Monday to Sunday For OPD patients with Contrast Procedure. |
||||
| Cebu | Mammography | 76121 | Monday – Saturday 7:00 AM – 4:00 PM | Ground A/B |
| Mandaue | Mammography | 8283 | 8299 | Monday – Saturday 7:00AM – 4:00PM |
UGF Hospital Bldg |
| Cebu | Ultrasound | 77103 | 77105 |
Monday – Friday 6:00 AM – 5:00 PM Sat 6:00 AM – 12:00 NN |
Ground D |
| Mandaue | Ultrasound | 8283 | 8299 |
Monday – Friday 6AM to 5PM Saturday – 6AM to 12NN |
UGF Hospital Bldg |
| Cebu | Women’s Health Center / TVS | 76121 |
Monday – Saturday 7:00 AM – 4:00 PM Cutoff Time: 3:00 PM |
Ground A/B |
| Mandaue | Women’s Health Center / TVS | 8283 | 8299 |
Monday – Saturday 7:00 AM – 4:00 PM Cutoff Time: 3:00 PM |
10th Floor Wellness Center |
| Cebu | X-Ray | 75219 | 24/7 |
GF Building C – Routine X-Rays 2F Building C |
| Mandaue | X-Ray | 8299 | 24 / 7 |
UGF Hospital Bldg |
1. What services do you offer?
We offer a comprehensive range of radiology services, including:
- General Radiology (Diagnostic X-ray)
- CT scan (Computed Tomography Scan)
- MRI (Magnetic Resonance Imaging)
- General Ultrasound
- TVS (Trans Vaginal Sonography)
- Transrectal Ultrasound can be for a male patient and female patient.
- Breast Ultrasound
- Mammography
- Bone Mineral Densitometry (BMD/DXA)
2. Do I need a prescription before undergoing a procedure?
Yes, a written prescription from your attending, referring, or requesting physician must be presented to ensure we perform the correct procedure and prepare you safely and appropriately for the treatment.
3. How do I schedule a Radiology Procedure?
| Breast Ultrasound |
Mondays – Fridays – By appointment for both sites Saturdays – By appointment for Cebu, walk-ins only for Mandaue |
| CT-Scan | Walk-in |
| Magnetic Resonance Imaging | By appointment |
| Mammography |
Walk-ins are accepted, except for Localization/Stereotactic Procedures related to Breast/Mammography: – BREAST CORE NEEDLE BIOPSY – BREAST FINE NEEDLE BIOPSY (CYST W/ USE OF UTZ MACHINE) – BREAST FINE NEEDLE BIOPSY (SMALL MASSES) – MAMMOGRAPHY GUIDED LOCALIZATION – ULTRASONOGRAPHY-GUIDED SURGICAL CLIP PLACEMENT – ULTRASOUND GUIDED MAMMO LOCALIZATION |
| Ultrasound | Walk-ins are accepted on a first-come, first-served basis, except for CRANIAL ULTRASOUND, and ULTRASOUND GUIDED BIOPSY PROCEDURE |
| Women’s Health Center / TVS | Walk-ins are accepted on a first-come, first-served basis, except for Special/ Contrast Procedures [such as Sonogram (HISSG and SISH)] related to TVS/Ob- Gyne: TRANSVAGINAL HYSTEROSAL Transrectal Sonography (TRS) is the standard, clinically preferred alternative to Transvaginal Sonography (TVS) for patients who have not had sexual intercourse (virgins) or for whom vaginal insertion is otherwise not possible or advisable. |
| X-Ray |
Walk-ins are accepted on a first-come, first-served basis, except for Special/Contrast procedures related to Fluoroscopy procedures. – ANTEGRADE NEPHROSTOGRAM – ANTEGRADE PYELOGRAPHY X-RAY – BARIUM ENEMA X-RAY – CYSTOGRAM X-RAY – DISTAL COLONOGRAM – ESOPHAGOGRAM X-RAY – ESOPHAGOGRAM X-RAY MODIFIED – FISTULOGRAM – FLUOROSCOPY GUIDED SPECIAL PROCEDURE – HYSTEROSALPINGOGRAM – HYSTEROSALPINGOGRAM X-RAY – INTRAOPERATIVE CHOLANGIOGRAM – INTRAVENOUS PYELOGRAPHY X-RAY – MYELOGRAM X-RAY – PROXIMAL COLONOGRAM – RETROGRADE URETHROGRAM – SHUNT SERIES (6 VIEWS) – SIALOGRAM – SINOGRAM – SMALL BOWEL SERIES X-RAY – T-TUBE CHOLANGIOGRAM X-RAY – UPPER GI SERIES X-RAY – VOIDING CYSTOGRAM X-RAY |
| Bone Densitometry | Walk in |
| CT-Scan | Walk-in |
| Magnetic Resonance Imaging | By appointment |
4. When will I receive the results of my diagnostic procedure?
Result release times depend on the type of procedure:
- X-Ray:
- The result will be read and released within 24 hours after the procedure is performed.
- For weekend procedures: Results are available by Monday at 5PM
- Ultrasound:
- Results are available 15 – 30 minutes after the procedure.
- Breast Ultrasound:
- Results are available 30 minutes to 1 hour after the procedure.
- Scrotum / testes:
- Results are available 15 – 30 minutes after the procedure.
- MRI:
- The official result will be released 24 hours after the procedure.
- For weekend procedures: Results are available by Monday at 5PM
- CT scan
- The official result will be released 24 hours after the procedure.
- For weekend procedures: Results are available by Monday at 5PM
- Mammography:
- Results are released after 1-2 working days.
- Cardiac Procedures:
- Results are released 24-48 hours after the procedure.
- DEXA Scan:
- Results are released 24 hours after the scan.
5. How can I access the results and images of my diagnostic procedures?
Results and images can be accessed in the following ways:
- Patient Portal (CHi App):
You can view the digital copy of your X-ray Result Interpretation through the Patient Portal (PXi).
- X-Ray Films (Printed Images):
Available at the General Radiology Unit of Chong Hua Hospital Cebu or the Radiology Unit of Chong Hua Hospital Mandaue.
- MRI and CT Scan Printouts:
Image printouts will be available after your procedure
- Soft copy (CD or DVD) of your MRI, CT scan, or Ultrasound
You may request a digital copy from the unit’s office. Burning the images takes 5-10 minutes and costs Php255.00
6. How long does an MRI procedure usually take?
The duration of an MRI procedure varies depending on the type and the patient’s condition. Generally:
- If the patient is stable, cooperative, and has good comprehension, the procedure can be completed in 30 minutes.
- For an MRI Brain Plain, the allocated time for the procedure is 1 hour.
Note: The time may vary due to factors such as patient movement, anxiety, and the specific type of MRI being performed.
7. What preparations do I need to make before my procedure?
Preparation may vary depending on the type of procedure. Below are the different types of procedures and their
corresponding preparation guidelines.
- GENERAL RADIOLOGY (DIAGNOSTIC X-RAY)
- Routine Diagnostic X-ray Procedures– No preparation needed
- Barium and Iodinated Contrast – this may require specific patient preparation based on the patient’s medical history and other related health conditions.
- All Female patients who suspect pregnancy and or pregnant are suggested to notify the Radiology staff. Please inform your Physician or technologist if you are pregnant.
- CT SCAN/COMPUTED TOMOGRAPHY
- Routine Plain CT Procedures (non-abdominal procedures) – You may eat or drink anything before the procedure. No food restrictions.
- Plain CT Procedures (abdominal procedures) – Fasting at least 6 hours (no solid food) (water is okay and medication)
- IV Contrast CT Procedures:
- Creatinine Results (30 Days validity)
- Non- Abdomen Procedures – 4 Hours Fasting is needed/required
- Abdomen Contrast Procedures – 6 Hour Fasting is needed/required (water and medication are okay)
- The Radiology Resident may provide other preparation instructions if you have the following medical history:
- Food Allergies
- Drug/Medication Allergies
- Bronchial Asthma
- Renal/Kidney Problems
- Renal Impairment
- Renal Surgery
- Diabetes Mellitus
- CT STONOGRAM or ABDOMEN-STONOGRAM
- No appointment is needed
- No fasting required
- This procedure requires a full bladder This should be gradually consumed until you feel your urinary bladder is full (it is not necessary to drink the entire liter) prior to the procedure.
- MAGNETIC RESONANCE IMAGING
o Routine Plain MRI Procedures (Except Plain Upper Abdomen,Plain MRCP, Plain Whole Abdomen, other Plain MRI procedure that includes the gallbladder)
- You may eat or drink anything prior to the procedure. No food restrictions.
- IV Contrast CT Procedures:
- Creatinine Results (30 Days validity)
- Non- Abdomen Procedures- 4 Hours Fasting is required
- Abdomen Contrast Procedures – 6 Hour Fasting is required
- The Radiology Resident may provide other preparation instructions if you have the following medical history:
- Food Allergies
- Drug/Medication Allergies
- Bronchial Asthma
- Renal/Kidney Problems
- Renal Impairment
- Renal Surgery
- Diabetes Mellitus
- All Female patients who suspect pregnancy and are pregnant are suggested to notify the Radiology staff. Please inform your Physician or technologist if you are pregnant or breastfeeding.
- MRI Pelvis
- Please have a bowel movement before the procedure.
- 4 hours fasting
- Avoid the following at least 1 day before procedure
- Dairy products
- Beans
- Carbonated drinks
- Alcoholic beverages
- Wheat
- GENERAL ULTRASOUND
- Procedures requiring 6 Hours Fasting (No Food) (Water and Medication are okay)
- Whole Abdomen
- Upper Abdomen
- Hepatobiliary Tree
- Gallbladder – Patients with surgically removed gallbladder do not need to go through 6 hours of fasting preparation
- Procedures requiring Full Bladder
- Whole Abdomen
- KUB (Kidney, Ureters and Urinary Bladder)
- Procedures requiring 6 Hours Fasting (No Food) (Water and Medication are okay)
- KUB and Lower Abdomen
- KUB and Prostate
- Prostate
NOTE: Bring one (1) liter of bottled water.
- BONE MINERAL DENSITOMETRY
- One day (24-hours) before the test:
- No calcium supplement intake and a multivitamin containing calcium
- No dairy products, such as milk, yogurt, and cheese.
- No bone scan procedure (Nuclear Medicine) should be done immediately before the test. It must be scheduled after the BMD procedure, or the BMD may be performed 24 hours after the bone scan.
- One week (7 days) before the test:
- No barium enema, barium swallow, upper GI, IVP, CT scan, or MRI with contrast
- No Holter monitoring on the same day of the procedure.
- Please inform your Physician or technologist if you are pregnant or breastfeeding.
- One day (24-hours) before the test:
8. What Modes of Payment do you accept?
We accept the following:
Cash Basis
- Cash
- Debit Card
- Credit Card
Insurance Basis
- Secure a Letter of Authorization (LOA) from your current Insurance Companies (HMO). NOTE: Whether walk-in or scheduled, your LOA should be secured at least 2 days prior to your procedure.
- Kindly check the LOA of the following:
- The specific procedure matches with the Written Prescription
- The hospital site/location (Fuente or Mandaue) must be specified
9. Prices
- The vial(s) needed for IV during CT SCAN / MRI needing CONTRAST may vary and dependent on the patient’s weight (body mass)
- DEXA scan’s price range is between P3,786.00 to P4,867.00.
Disclaimer: Please note that the price(s) given may change without prior notice. It only covers the price(s) for the procedure. There may be other items such as supplies, medication, etc. to be included in your final billing If there is a discrepancy in the given price(s), the updated information provided in the Billing Section will prevail.
10. Reading and interpreting of CT Scan result taken from another hospital
- Accepts reading:
- In the context if the previous reading is to be compared with the current in CHH (to be done in CHH), Yes
- Interpreting the CT Scan result taken from another hospital:
- In the context of 2nd opinion, that is to be consulted with his/her attending physician
- In the context of translating the “external official results”(from another hospital) into a new CT official result (under CHH).
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
| Mandaue | 8541 | 8543 9688620155 chhm_rehab@chonghua.com.ph | Mon – Fri: 8:00 AM – 8:00 PM Sat: 8:00 AM – 5:00 PM | 5F Hospital Bldg. |
1. What is Rehabilitation Medicine?
- CHHM Rehabilitation Medicine provides physical and occupational therapy; designed to implement personalized, maximally effective, comprehensive rehabilitation programs for medical, industrial, sports, and other neuromusculoskeletal-related injuries.
- CHHM Rehabilitation Medicine offers consultation before the start of initial therapy.
- CHHM Rehabilitation Medicine is NOT affiliated with Cebu Rehab Medics Inc.
2. What are the Services Offered?
- Rehabilitation services include, but are not limited to:
- Physiatric evaluation and diagnosis by the PM&R specialist
- Physical Therapy (PT) Services
- Electrical modalities
- Transcutaneous Electrical Nerve Stimulation (TENS)
- Interferential Current (IFC)
- Electrical modalities
- Ultrasound Therapy
- Combination Therapy
- Laser Therapy
- Shockwave Therapy
- Light Therapy – Infrared Radiation
- Cold Therapy/ Cryotherapy
- Mechanical
- Intermittent Cervical Traction
- Intermittent Lumbar Traction
- Intermittent Pneumatic Compression System
- Therapeutic Exercises
- Manual Therapy/ Manipulation
- Sports/ Athletic Management
- Occupational Therapy (OT) Services
- Splinting (hands only)
- Ultrasound Therapy
- Vitalstim, Dysphagia Program
- Cognitive and Perceptual Intervention
- Speech and Language
- Therapeutic exercises
- Activities of Daily Living (ADL) Retraining
- Work Hardening Program
- Home/Environmental Modifications
3. Who are the affiliated doctors at the Rehabilitation Medicine, and what are their schedules?
- The following doctors are holding a clinic/consultation at Rehab Medicine.
- Consultation fee is P600.
| Dr. Elda Grace G. Anota | Monday and Wednesday 12nn-4pm Tuesday and Thursday 5pm-7pm Saturday 9am-12nn |
| Dr. Rhoel James Timothy O. Dejaño | Monday to Friday 10am, by appointment only |
| Dr. Alfred Adams Angulo | Tuesday and Thursday 11:30am-2pm Saturday 1pm-3pm |
| Dr. Merzia Silva | Monday, Wednesday and Friday 10m-12nn |
- Other affiliated doctors:
- Dr. Mary Jeanne O. Flordelis
- Dr. Jorgen Y. Lim
- Dr. Jeremy Flordelis
4. How long does a therapy session last?
- For 1 area, the duration ranges from 45 mins to 1 hour.
- For 2 or more areas, the duration is more than 2 hours.
Note on the therapy:
- Different physical or occupational therapists might be assigned depending on available schedules.
- The patient is allowed to choose/request a therapist he/she prefers depending on the available schedules of the therapist.
5. What are the Prices and Discounts as of Jan 2025?
- The doctor’s consultation fee is P600.00
- Rates for PT/OT treatment vary depending on the doctor’s orders/management.
- Charging based on PER DIAGNOSIS per treatment.
- Discount for Senior Citizens is automatically applied.
- For PWD patients, please bring a government-issued ID to present during payment.
- Home Service PT charge is currently not available.
- For prices, please call the unit.
NOTE: Charging based on PER DIAGNOSIS per treatment.
6. What is the process for charging, scheduling, and certificates at the Rehabilitation Medicine unit?
Charging
- Proceed to Rehab Medicine to get a charge slip
- Settle payment at the cashier located at Renal Unit or Eye Institute (5th floor Hospital Building) until 5 pm.
- Payments after 5 pm will be settled at Billing Section Upper Ground
Certificate of Attendance
- Certificate of attendance will be given upon the request of the patient after he/she finishes the therapy sessions required by the Rehab Doctors.
- A Medical Certificate is available upon request of the patient, through the rehab doctor.
Scheduling for Treatment
- After consultation, the patient will then be recommended for therapy. The patient will now schedule through the unit assistant for future therapy sessions, subject to schedule availability. This is listed/noted on their personal appointment booklet
- Patients are encouraged to arrive at least 30 minutes before their scheduled therapy time to process billing etc.
- In the event a patient is late, the patient has the option to continue therapy however at a shortened time or advised for re-scheduling. No extension to the next hour is allowed.
- In the event a patient wants to cancel or reschedule, the patient must inform rehab as soon as possible. Contact numbers are available in their appointment booklet.
7. Who are the accredited HMOs/insurance providers as of 31 January 2025?
Please call Rehab Medicine to ensure updated insurance coverage. //Please call unit for most updated list??
- Benlife
- Carehealthplus
- Cocolife
- Eastwest
- Etiqa/Asianlife
- Flexicare
- Generali
- Getwell
- HMI
- HPPI
- I-Care
- Intellicare
- Kaiser
- Life & Health
- Maxicare
- Medasia
- Medicard
- Medocare
- One Coop
- Pacific Cross
- Philcare
- Valucare
- Wellcare
8. Other FAQs:
- Comfortable workout clothing or loose-fitting clothes as well as sneakers or rubber shoes are best. Clothing that allows you to expose the skin in the area being treated is preferred, but not required.
- CHHM Rehabilitation Medicine is currently affiliated with educational institutions, thus interns will be rotating and shadowing physical and occupational therapists. They are guided by their respective clinical instructors and are monitored by our therapist.
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
|---|---|---|---|
| CEBU | 76301 | 76302 09688950991 | Mon – Sat 6:00 AM – 11:00 PM | 5F Bldg. B |
| MANDAUE | 8529 09688937303 | Mon – Sat 6:00 AM – 7:00 PM | 5F Hospital Bldg. |
1. What renal care services are offered at Chong Hua Hospital?
Chong Hua Hospital provides comprehensive renal care through advanced Hemodialysis Units for both outpatient and inpatient treatments, including:
- Hemodialysis – Advanced equipment, dedicated machines for Hep B/C/HIV, negative pressure rooms for infectious cases.
- Peritoneal Dialysis – Personalized plans, patient education, home-based care support.
- Hemoperfusion – For drug intoxication, sepsis, severe metabolic issues.
- Hemodiafiltration (HDF) – Combines HD and HF for superior toxin removal, improved stability, and reduced complications.
✔ 16 Hemodiafiltration machines
✔ Expert nephrologists and dialysis nurses
✔ Strict infection control protocols
2. How is hemodialysis scheduled at Chong Hua Hospital?
- First Come, First Serve (Per Shift Basis): Patients must be physically present to be listed. No pre-listing via calls or SOs.
- Late or Reschedule: Notify the staff early.
Important:
- Late arrivals may have reduced session time.
- Missing two consecutive sessions without notice may forfeit your first-shift schedule.
3. How long and how often will I need hemodialysis?
- Duration: Typically 4 hours per session
- Frequency: 2–3 times per week, depending on doctor’s evaluation
Factors: Kidney function, fluid buildup, toxin levels, blood test results.
4. What are the requirements for undergoing hemodialysis?
- Medical Abstract: Must include history, vaccination record, maintenance meds
- Lab Tests: Must include serum creatinine, BUN, sodium/potassium, CBC
- Flow Sheets: 2–3 recent dialysis records (if applicable)
- For Transfers: Referral letter + third-shift schedule
Note: Lab tests can be done elsewhere but must be recent (within past months)
5. Can I use PhilHealth or HMO for dialysis?
PhilHealth:
- CKD Stage 5 patients get up to 156 free sessions per year
- Coverage includes dialyzer, select labs, and erythropoietin
- Requirements: MDR/ID, CSF form, prior certification, PDD confirmation
HMO / Insurance:
- LOA required at least 2 days before procedure
- LOA must match procedure and correct location (Fuente or Mandaue)
6. What are the payment options?
- Free: For eligible CKD Stage 5 patients
- Cash: Spot cash, debit, or credit card
- Insurance: LOA required before session
7. What should I do before scheduling dialysis?
- Consult your Chong Hua-accredited nephrologist
- Secure clearance and complete required documents
- Ensure schedule coordination and medical readiness
8. What are the house rules for dialysis patients?
- Masks: Required at all times
- Hand Hygiene: Mandatory before entering and before procedure
- Food: Eating discouraged; only finger food if needed
- SO Policy: Only 1 SO allowed (2 if patient is dependent). No loitering or visiting others
BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
CEBU | PULMONARY LABORATORY SERVICES 76240 0968-875-1324 PULMONARY THERAPEUTIC AND CRITICAL SERVICES: 76493 and 76495 | Mon – Sat 8:00 AM – 5:00 PM 24/7 | 3F Building C 4F Building B |
MANDAUE | (032) 233-8000 local 8549 | Mon – Sun 8:00 AM – 5:00 PM | 5F Hospital Bldg. |
1. What services are offered by the Pulmonary Unit?
- In Chong Hua Hospital Cebu:
- PFT (Pulmonary Function Test) or Spirometry with or without bronchodilator
- Lung Volume Study (Body Box)
- Lung Diffusion Study
- MIP & MEP Measurement
- Pulmonary Rehabilitation
- CPET
- 6-Minute Walk Test
- High Altitude Simulation Test or Pre-Flight-Test
- Video-Assisted Bronchoscopy
- Cryotherapy
- Electrocautery
- Laryngoscopy
- Peak Expiratory Flow Rate
- Incentive Spirometry
- Chest Physiotherapy
- Postural Drainage
- Sputum Induction
- Pulse Oximetry
- Arterial Blood Gas (ABG)
- Pulmonary ultrasound guided procedures
- Thoracentesis / Pleurodesis
- Small bore CTT insertion
- Sleep Study Procedures
- Diagnostic Study
- Therapeutic Study
- Split Night Study of Combination of diagnostic and therapeutic exams
- MSLT (Multiple Sleep Latency Test)
- In-Patient Ambulatory Sleep Study
- In-Patient Services
- Aerosol Therapy
- Invasive & Non-Invasive Mechanical Ventilators
- CPAP/Bi-PAP Therapy
- Cough Assist
- In Chong Hua Hospital Mandaue:
- PFT (Pulmonary Function Test) or Spirometry with or without bronchodilator
- 6-Minute Walk Test
- High Altitude Simulation Test or Pre-Flight-Test
- Peak Expiratory Flow Rate
- Incentive Spirometry
- Chest Physiotherapy
- Postural Drainage
- Sputum Induction
- Pulse Oximetry
- Arterial Blood Gas (ABG)
- Pulmonary ultrasound guided procedures
- Thoracentesis / Pleurodesis
- Small bore CTT insertion
- Sleep Study Procedures
- Diagnostic Study
- Therapeutic Study
- Split Night Study of Combination of diagnostic and therapeutic exams
- MSLT (Multiple Sleep Latency Test)
- In-Patient Services
- Aerosol Therapy
- Invasive & Non-Invasive Mechanical Ventilators
- CPAP/Bi-PAP Therapy
- Cough Assist
2. Do I need a prescription to undergo the procedure?
Yes, a written prescription from your attending, referring or requesting physician is required.
3. How can I schedule an appointment for pulmonary services?
You can schedule your appointment by contacting our Pulmonary Units at the following numbers:
- Chong Hua Hospital Cebu (CHHC):
Trunkline: (032) 255-8000
Pulmonary Unit Local Number: 76240
Mobile: 0968-875-1324
- CHHM (Mandaue) Trunkline: (032) 233-8000.
Pulmonary Unit Local Number 8549 or through 0968-861-5812
4. When will I receive the results of my pulmonary procedures?
The release time for pulmonary procedure results varies:
- Sleep Study: 7-14 working days
- PFT or Spirometry: 1-3 working days
- Thoracentesis/Pleurodesis: 5 working days
- Small Bore Chest Tube (CTT) insertion: 5 working days
- All other procedures: Results are available immediately after the test
5. How should I prepare for my Pulmonary Function Test (PFT) or Spirometry?
To ensure accurate results, please follow these preparation guidelines:
- Eat light meals before the test.
- Avoid smoking for at least 12 hours before the test.
- For first timer patients, please put on hold any Inhalers or Nebulization Medication for:
- 12 hours for Inhaler Medications
- 4-6 hours Nebulization of Salbutamol/Ventolin Inhalers
- Wear comfortable clothing and remove tight belts.
- Remove any nail polish or nail extensions.
- Bring drinking water and a doctor’s
- Make sure you are in good health prior to the procedure, able to walk and sit for extended periods, and not experiencing pain.
6. How can I access the results of my Pulmonary Diagnostic Test?
- Only PFT or Spirometry and Arterial Blood Gas are available via patient portal (CHi App).
- Result of Sleep Study may be sent via email if the patient resides in Cebu Province or outside Cebu through the Unit Manager.
7. For other procedures not mentioned above, when and how will I receive the preparation instructions?
All preparations will be given to you upon scheduling of the procedure.
Available Packages:
Pulmonary Rehabilitation Package A
- Cardiopulmonary Exercise Testing (CPET)
- Nutritional Management for Pulmonary and Immune Disorders
- 6-Minute Walk Test (6MWT)
- Pulmonary Rehabilitation – Exercise Phase (16 Sessions)
- Patient Education Handout
Pulmonary Rehabilitation Package B
- Nutritional Management for Pulmonary and Immune Disorders
- Simple Spirometry with Post-Bronchodilator Assessment
- 6-Minute Walk Test (6MWT)
- Pulmonary Rehabilitation – Exercise Phase (16 Sessions)
- Patient Education Handout
Pulmonary Rehabilitation Package C
- Nutritional Management for Pulmonary and Immune Disorders
- 6-Minute Walk Test (6MWT)
- Pulmonary Rehabilitation – Exercise Phase (16 Sessions)
- Patient Education Handout
Pulmonary Rehabilitation Package D
- Nutritional Management for Pulmonary and Immune Disorders
- Pulmonary Rehabilitation – Exercise Phase (16 Sessions)
- Patient Education Handout
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
| CEBU | 76111 / 76110 | Mon – Fri:8:00 AM – 5:00 PM Saturday: 7:00 AM – 3:00 PM |
GF Building D |
| MANDAUE | 82212 | Mon – Fri: 8:00 AM – 5:00 PM Saturday: 7:00AM- 3:00 PM |
UGF beside OPD Old Cardio Unit |
1. Services
- Government Financial Assistance
- Philippine Charity Sweepstakes Office (PCSO)
- City Hospitalization Assistance and Medicines Program (CHAMP)-for Cebu City residents only and processing is exclusively at Chong Hua Hospital- Cebu
- Department of Social Welfare and Development (DSWD)
- DOH MAIFIP- Medical Assistance to Indigent and Financially Incapacitated Patients
- Other possible financial assistance accredited by Chong Hua Hospital
- Private NGOs partnered with Chong Hua Hospital
- Ramon Aboitiz Foundation Inc
- I Can Serve Foundation (Breast Related Cases)
- Red Foundation
- Hearts of Gold (Cardio Cases)
- Live Like Bella (for CA pedia patients)
- Chong Hua Hospital Charity Service
- Inpatient
- Outpatient
- OBS Package (Refer to Outpatient Services for more details about OBS Package)
- Case Management for Special Circumstances
- Management of Victims of Abuse (VAWC)
- Management of Abandoned Children & Elderly
- Management in Handling Unidentified Patient
- Management of Unclaimed Cadavers
2. Scheduling
We receive walk-in patients
3. Requirements
- Government Financial Assistance
- Please see the attached leaflet
- CHH Charity Service Program
- Patient must be properly endorsed by a consultant to Charity OPD (Chong Hua Hospital Mandaue)
- Patient may walk-in at Multispecialty Charity Clinics (Chong Hua Hospital Fuente)
- Requirements will be given during the interview
- Outpatient discounts – The patient must have a referral letter from the referring hospital’s social service unit/ case summary or certificate of indigency from the local social welfare unit
- OBS Package
- Please see the attached leaflet
4. Criteria of Eligibility (Charity Patient)
*** any one of the following
- A patient or family who are the “working poor”, those with full-time work but their income is not sufficient to meet their health needs in full.
- Patients with acute financial needs, who are uninsured and do not have adequate financial resources to pay in full for necessary health care services provided by the hospital.
- A patient who is certified as indigent by a municipal social worker, in his/her absence, either the barangay chairman, municipal/city health officer, medical social worker or chief of the nearest district, city or provincial hospital.
- Patients cannot afford to pay his/ her medical needs.
- A patient or family who cannot provide for the basic food and non-food requirements, which is called the poverty threshold.
- Patients who are differently-abled or have physical/mental disabilities or limitations
- Patients who have no known family relatives or guardians
- Patients who are orphans, ‘senior citizens’ war veterans, or widows with no concrete source of financial support.
- Patients coming from geographically isolated and depressed areas (GIDA)
- Patients dislocated from their homes or communities as a result of disasters or calamities caused by nature, by accidents or by human failures or intentions. (e.g. inclement weather and violent climate disturbances, typhoons, floods, droughts, fires and wars or armed conflict, among others); and
- Patients belonging to economically disadvantaged or marginalized ethnic groups or indigenous cultural communities (ICCs)
- Patients who were abandoned /abused and neglected.
(DOH, Administrative Order No. 51-As.2000)
5. Charity Requirements
CHARITY REQUIREMENTS
EMPLOYED
- Certificate of Employment indicating
-Length of service, position and monthly salary - Any of the following: Latest pay slip or payroll or voucher for 1 month (photocopy)
- Working contract for OFW or Seaman
SELF-EMPLOYED
- Barangay Certificate of Source of Income
- Business permit and business certification or Barangay Permit (photocopy)
- Bank statement of account for pension (for senior citizens)
UNEMPLOYED/STUDENT
- Study Load
- Written certificate of financial support (from siblings, relatives, and any concern party) with valid I.D. (photocopy)
- Case Study or Case Summary (from MSWDO or LSWDO or DSWS)
*Financial statement of working family member/s
MANDATORY REQUIREMENTS:
- Certificate of Indigency
- Minimum of 2 Bags of Blood Donation (at least 500cc each donor)
Note:
- Additional/ supporting documents may be requested based on the interview.
- Requirements will be complied whichever are applicable.
6. Government Assistant Requirements
Chong Hua Hospital Fuente
REQUIREMENTS TO AVAIL GOVERNMENT FINANCIAL ASSISTANCE
DEPARTMENT OF SOCIAL WELFARE & DEVELOPMENT (DSWD)
Address: General Maxilom Ave. Brgy Carreta, Cebu City
Contact: 887-9720 loc 17145
Requirements for:
- INPATIENT/ ADMITTED
- CLINICAL ABSTRACT – To be requested by the social service unit, can be claimed after 24hrs at MEDICAL RECORD 3rd FLR BLDG D
- STATEMENT OF ACCOUNT/FINAL BILL – requested at the billing section with complete name and signature of billing staff
- CASE SUMMARY – may be request at:
- Cebu City Residents – DSWS, Labangon – accross Labangon Elementary School (pls bring a proof of admission)
- Non-Cebu City Residents – you will request this at your respective Municipal/City Social Welfare and Development Office (MSWDO/CSWDO)
- AUTHORIZATION LETTER – written by the patient.
Note: In the event that patient cannot do so, the next of kin may write the authorization letter and shall bear the thumb mark of the patient; - PHOTOCOPY OF GOVERNMENT ISSUED ID (Patient & representative);
- OUTPATIENT
- MEDICAL CERTIFICATE – request from your attending physician/consultant
- DOCTOR’S REQUEST
- ESTIMATED COST/QUOTATION OF THE PROCEDURE – to be given by respective units as to the type of procedure that the patient will undergo
- CASE SUMMARY – may be request at:
- Cebu City Residents – DSWS, Labangon – accross Labangon Elementary School (pls bring a proof of admission)
- Non-Cebu City Residents – you will request this at your respective Municipal/City Social Welfare and Development Office (MSWDO/CSWDO)
- AUTHORIZATION LETTER – written by the patient.
Note: In the event that patient cannot do so, the next of kin may write the authorization letter and shall bear the thumb mark of the patient; - PHOTOCOPY OF GOVERNMENT ISSUED ID (Patient & representative);
*All requirements will be submitted to their office upon discharge, the guarantee letter will be given directly to billing section
REQUIREMENTS TO AVAIL GOVERNMENT FINANCIAL ASSISTANCE
PHILIPPINE CHARITY SWEEPSTAKES OFFICE (PCSO)
Address: Ground Floor of PCSO Bldg. Osmeña St North Reclamation Area, Cebu City
Contact: 231-7275/ 231-4424
Requirements for:
- INPATIENT/ ADMITTED
- INDIVIDUAL MEDICAL ASSISTANCE PROGRAM (IMAP) APPLICATION FORM – to be provided by the social service unit;
- CLINICAL ABSTRACT – To be requested by the social service unit, can be claimed after 24hrs at MEDICAL RECORD 3rd FLR BLDG D
- STATEMENT OF ACCOUNT/FINAL BILL – requested at the billing section with complete name and signature of billing staff
- AUTHORIZATION LETTER – written by the patient.
Note: In the event that patient cannot do so, the next of kin may write the letter and shall bear the thumb mark of the patient; - PHOTOCOPY OF GOVERNMENT ISSUED ID (Patient & representative);
- OUTPATIENT
- INDIVIDUAL MEDICAL ASSISTANCE PROGRAM (IMAP) APPLICATION FORM – to be provided by the social service unit;
- MEDICAL CERTIFICATE – request from your attending physician/consultant
- DOCTOR’S REQUEST
- ESTIMATED COST/QUOTATION OF THE PROCEDURE – to be given by respective units as to the type of procedure that the patient will undergo
- AUTHORIZATION LETTER – written by the patient.
Note: In the event that patient cannot do so, the next of kin may write the authorization letter and shall bear the thumb mark of the patient; - PHOTOCOPY OF GOVERNMENT ISSUED ID (Patient & representative);
*All requirements will be submitted to their office upon discharge, the guarantee letter will be given directly to billing section
REQUIREMENTS TO AVAIL GOVERNMENT FINANCIAL ASSISTANCE
CITY HOSPITALIZATION ASSISTANCE & MEDICINES PROGRAM (CHAMP)
Note: FOR CEBU CITY VOTERS ONLY; FOR MINORS, PARENTS SHOULD BE ACTIVE CEBU CITY VOTERS
Address: Cebu City Hall, Magallanes St., Cebu City; near Sto. Niño Church
Contact: 253-0358/ 253-4751
Requirements for:
- INPATIENT/ ADMITTED
- CLINICAL ABSTRACT – To be requested by the social service unit, can be claimed after 24hrs at MEDICAL RECORD 3rd FLR BLDG D
- STATEMENT OF ACCOUNT/FINAL BILL – requested at the billing section with complete name and signature of billing staff
- BARANGAY CLEARANCE OF THE PATIENT – requested from your respective barangay;
- VOTER’S CERTIFICATION of the patient – requested at COMELEC
- BIRTH CERTIFICATE/ LIVE BIRTH – applicable for minor patients
- OUTPATIENT
- MEDICAL CERTIFICATE – request from your attending physician/consultant
- DOCTOR’S REQUEST
- ESTIMATED COST/QUOTATION OF THE PROCEDURE – to be given by respective units as to the type of procedure that the patient will undergo
- BARANGAY CLEARANCE OF THE PATIENT – requested from your respective barangay;
- VOTER’S CERTIFICATION of the patient – requested at COMELEC
- BIRTH CERTIFICATE/ LIVE BIRTH – applicable for minor patients
*All requirements will be submitted to their office upon discharge, the guarantee letter will be given directly to billing section
REQUIREMENTS TO AVAIL GOVERNMENT FINANCIAL ASSISTANCE
DOH – MEDICAL ASSISTANCE FOR FINANCIALLY INCAPICATED PATIENTS (MAIFIP)
Based on DOH Guidelines AO No. 2024-0006
Effective June 24, 2024
Requirements for:
- INPATIENT/ ADMITTED
- GUARANTEE LETTER – you may file this from your respective proponents (partylists, congressman or any politicians with DOH Fund)
Note: Requirements to secure a GL may vary depending on the proponent, it is best to inquire with your respective proponents. - STATEMENT OF ACCOUNT/FINAL BILL – requested at the billing section with complete name and signature of billing staff
- AUTHORIZATION LETTER – written by the patient.
Note: If patient cannot do so, the next of kin may write the authorization letter and shall bear the thumb mark of the patient; - PHOTOCOPY OF GOVERNMENT ISSUED ID (Patient & representative);
- GUARANTEE LETTER – you may file this from your respective proponents (partylists, congressman or any politicians with DOH Fund)
Terms and Conditions:
Beneficiaries shall be admitted to basic or non-private ward accommodation and accommodation and may be admitted to the next available private accommodation only on the following conditions:
- Non availability of basic or non-private ward accommodation as certified by the hospital
- Emergency cases requiring immediate critical care shall be admitted to the ICU of the health facility
- Patients with communicable diseases, those immunocompromised, or any clinical condition requiring isolation as certified by the attending physician
*All documents stated above shall be original/certified true copy and will be submitted to the social service for interview and release of Certificate of Eligibility that will be forwarded to the billing section for approval.
REQUIREMENTS TO AVAIL GOVERNMENT FINANCIAL ASSISTANCE
DOH – MEDICAL ASSISTANCE FOR FINANCIALLY INCAPICATED PATIENTS (MAIFIP)
Requirements for:
- OUTPATIENT
- GUARANTEE LETTER – please get this from your respective proponents (partylists, congressman or any politicians with DOH Fund)
Note: Requirements to secure a GL may vary depending on the proponent, it is best to inquire with your respective proponents. - PRESCRIPTION OF DRUGS/ DOCTOR’S REQUEST (Diagnostics or Treatment)/ CERTIFICATION ON THE NUMBER OF SESSIONS AVAILED FROM PHILHEALTH (Chemotherapy & Dialysis)
- AUTHORIZATION LETTER – written by the patient.
Note: If patient cannot do so, the next of kin may write the authorization letter and shall bear the thumb mark of the patient; - PHOTOCOPY OF GOVERNMENT ISSUED ID (Patient & representative);
- GUARANTEE LETTER – please get this from your respective proponents (partylists, congressman or any politicians with DOH Fund)
*All documents stated above shall be original/certified true copy and will be submitted to the social service for interview and release of Certificate of Eligibility that will be forwarded to the billing section for approval.
Chong Hua Hospital Mandaue
REQUIREMENTS TO AVAIL GOVERNMENT FINANCIAL ASSISTANCE
DEPARTMENT OF SOCIAL WELFARE & DEVELOPMENT (DSWD)
Address: General Maxilom Ave. Brgy Carreta, Cebu City
Contact: 887-9720 loc 17145
Requirements for:
- INPATIENT/ ADMITTED
- CLINICAL ABSTRACT – This can be requested by the Social Service Unit and claimed after 24 hours at Medical Records, 5th Floor, Hospital Building.
- STATEMENT OF ACCOUNT/FINAL BILL – Request this at the billing section. Ensure the billing staff’s complete name and signature are included.
- CASE SUMMARY:
- Cebu City Residents: Request this from the Department of Social Welfare and Services (DSWS) in Labangon, across from Labangon Elementary School. Please bring proof of admission.
- Non-Cebu City Residents: Request this from your respective Municipal/City Social Welfare and Development Office (MSWDO/CSWDO)
- AUTHORIZATION LETTER – Written by the patient.
Note: If the patient is unable to write, the next of kin may write the letter, and it must bear the patient’s thumbmark. - PHOTOCOPY OF GOVERNMENT ISSUED ID. For both the patient and the representative
- OUTPATIENT
- MEDICAL CERTIFICATE – Request this from your attending physician or consultant.
- DOCTOR’S REQUEST
- ESTIMATED COST/QUOTATION OF THE PROCEDURE – This will be provided by the respective unit based on the type of procedure the patient will undergo.
- CASE SUMMARY:
- Cebu City Residents: Request this from the Department of Social Welfare and Services (DSWS) in Labangon, across from Labangon Elementary School. Please bring proof of admission.
- Non-Cebu City Residents: Request this from your respective Municipal/City Social Welfare and Development Office (MSWDO/CSWDO).
- AUTHORIZATION LETTER – Written by the patient.
Note: If the patient is unable to write, the next of kin may write the letter, and it must bear the patient’s thumbmark. - PHOTOCOPY OF GOVERNMENT ISSUED ID. For both the patient and the representative
*All requirements will be submitted to their office upon discharge, the guarantee letter will be given directly to billing section
REQUIREMENTS TO AVAIL GOVERNMENT FINANCIAL ASSISTANCE
PHILIPPINE CHARITY SWEEPSTAKES OFFICE (PCSO)
Address: Ground Floor of PCSO Bldg. Osmeña St North Reclamation Area, Cebu City
Contact: 231-7275/ 231-4424
Requirements for:
- INPATIENT/ ADMITTED
- INDIVIDUAL MEDICAL ASSISTANCE PROGRAM (IMAP) APPLICATION FORM – To be provided by the Social Service Unit.
- CLINICAL ABSTRACT – To be requested by the Social Service Unit and can be claimed after 24 hours at Medical Records, 5th Floor, Hospital Building.
- QUOTATION/ESTIMATED COST OF THE PROCEDURE – To be requested at the respective unit, where the procedure is performed.
- AUTHORIZATION LETTER – Written by the patient.
Note: If the patient is unable to write, the next of kin may write the letter, and it must bear the patient’s thumbmark. - PHOTOCOPY OF GOVERNMENT ISSUED ID For both the patient and the representative.
- OUTPATIENT
- INDIVIDUAL MEDICAL ASSISTANCE PROGRAM (IMAP) APPLICATION FORM – To be provided by the Social Service Unit.
- MEDICAL CERTIFICATE – Request this from your attending physician or consultant.
- DOCTOR’S REQUEST
- ESTIMATED COST/QUOTATION OF THE PROCEDURE – This will be provided by the respective unit based on the type of procedure the patient will undergo.
- AUTHORIZATION LETTER – Written by the patient.
Note: If the patient is unable to write, the next of kin may write the letter, and it must bear the patient’s thumbmark. - PHOTOCOPY OF GOVERNMENT ISSUED ID For both the patient and the representative.
*All requirements will be submitted to their office upon discharge, the guarantee letter will be given directly to billing section
REQUIREMENTS TO AVAIL GOVERNMENT FINANCIAL ASSISTANCE
DOH – MEDICAL ASSISTANCE FOR FINANCIALLY INCAPICATED PATIENTS (MAIFIP)
Based on DOH Guidelines AO No. 2024-0006
Effective June 24, 2024
Requirements for:
- INPATIENT/ ADMITTED
- GUARANTEE LETTER – You can obtain this from your respective proponents (e.g., party-lists, congressmen, or any politicians with DOH funding).
Note: Requirements for securing a GL may vary by proponent. Please inquire directly with your proponent for specific details. - STATEMENT OF ACCOUNT/FINAL BILL – Request this from the billing section. It must include the complete name and signature of the billing staff.
- AUTHORIZATION LETTER – This letter should be written by the patient.
Note : If the patient is unable to write the letter, their next of kin may do so. The letter must then include the patient’s thumbprint. - PHOTOCOPY OF GOVERNMENT ISSUED ID – For both the patient and their representative.
- GUARANTEE LETTER – You can obtain this from your respective proponents (e.g., party-lists, congressmen, or any politicians with DOH funding).
Terms and Conditions:
Beneficiaries will be admitted to basic or non-private ward accommodation. Admission to the next available private accommodation is only possible under the following conditions:
- Non-availability of basic or non-private ward accommodation, as certified by the hospital.
- Emergency cases requiring immediate critical care, which will be admitted to the health facility’s ICU.
- Patients with communicable diseases, those who are immunocompromised, or any clinical condition requiring isolation, as certified by the attending physician.
*All documents stated above shall be original/certified true copy and will be submitted to the social service for interview and release of Certificate of Eligibility that will be forwarded to the billing section for approval.
REQUIREMENTS TO AVAIL GOVERNMENT FINANCIAL ASSISTANCE
DOH – MEDICAL ASSISTANCE FOR FINANCIALLY INCAPICATED PATIENTS (MAIFIP)
Requirements for:
- OUTPATIENT
- GUARANTEE LETTER – Please obtain this from your respective proponents (e.g., party-lists, congressmen, or any politicians with DOH funding).
Note: Requirements to secure a GL may vary by proponent. It is advisable to inquire directly with your specific proponent. - MEDICAL DOCUMENTS
- PRESCRIPTION OF DRUGS
- Doctor’s request for diagnostics or treatment
- Certification from PhilHealth on the number of sessions availed (for Chemotherapy and Dialysis)
- AUTHORIZATION LETTER – Written by the patient.
Note: If the patient is unable to write the letter, their next of kin may do so. The letter must bear the patient’s thumbprint. - PHOTOCOPY OF GOVERNMENT ISSUED ID. For both the patient and their representative.
- GUARANTEE LETTER – Please obtain this from your respective proponents (e.g., party-lists, congressmen, or any politicians with DOH funding).
*All documents stated above shall be original/certified true copy and will be submitted to the social service for interview and release of Certificate of Eligibility that will be forwarded to the billing section for approval.
7. OBS PACKAGE
CHONG HUA HOSPITAL FUENTE
MATERNITY RATES
OB-GYN PACKAGE (COMPULSORY BLOOD DONATION)
| Social Service Schedule: Monday – Friday 8:00AM – 5:00PM Saturday 7:00AM – 3:00PM |
(OPD) Out Patient Department Schedule Monday – Friday 8:00AM – 12:00PM |
Application Schedule Monday – Friday 7:00AM – 5:00PM Saturday 7:00AM – 3:00PM |
| CATEGORY | PARTIAL PAYMENT | BLOOD DONATION (NON-DEDUCTIBLE TO BILL) |
| NORMAL DELIVERY, LOW RISK, WITHOUT COMPLICATIONS |
P16,529.35 | 2 UNIT OF BLOOD (Any type) + PHILHEALTH |
| CAESARIAN HIGH RISK, WITH COMPLICATIONS, PRETERM LABOR |
P40,000.00 | 2 UNIT OF BLOOD (Any type) + PHILHEALTH |
NOTE/POINTS TO CONSIDER
- At 32 WEEKS AOG/UPON COMPLETION OF REQUIREMENTS, please visit Social Service Unit to claim the clearance/compliance slip for admission.
- If you plan to undergo BILATERAL TUBAL LIGATION (BTL), inform Social Service & OPD immediately for additional requirements.
- If your newborn has complications or is premature, prepare P15,000.00 – P30,000.00 for the estimated expenses in the Neonatal ICU.
- Insurance can be applied for outpatient procedures ONLY.
- NO REFUND (CASH BOND/BLOOD DONATION).
(estimated price) |
|
| OPD Check-up/Pre-natal | FREE |
| Pre-natal Laboratories | P10,217.40 |
| Transvaginal Sonography (TVS) | P910.00 |
| Pelvic Ultrasound (PUTZ) | P910.00 |
| Dietary Consult | P300.00 |
| OPD Supplies | P1,676.00 |
| RT-PCR (COVID-19 Testing) | P5,000.00 |
| TOTAL NEW Enrollee | P20,000.00 |
REQUIREMENTS
(Failure to comply with the requirements on/before the cut off dates will result in the package being forfeited)
1. PAYMENT (BILLING/CASHIER)
- For normal delivery, P16,529.35 must be paid 32 WEEKS (AOG)
- For Caesarian Section, at least P40,000.00 must be paid 32 WEEKS (AOG)
2. BLOOD DONATION (BLOOD BANK)
– Shall comply on or before 32 WEEKS (AOG)
3. PRENATAL VISITS (OPD)
– At least 5 TIMES BEFORE DELIVERY
4. BREASTFEEDING/MOTHER’S CLASS (CONFERENCE ROOM)
– ATTENDANCE IS A MUST BEFORE DELIVERY.
Secure schedule at OPD.
(estimated price) |
|
| OB kit + Suppliers | P5,516.75 |
| Medications * | P1,486.62 |
| Procedures * | P1,676.00 |
| OB-WARD for 3 days (P1,100/day) | P3,300.00 |
| Dietary Consult | P300.00 |
| Delivery & Labor Room Fee | P2,100.00 |
| CTG + 2 additional sheets | P1,400.00 |
| Inpatient Laboratories | P750.00 |
| OB-Gyne Professional Fee | PHILHEALTH ONLY |
| TOTAL | P16,529.35 (more or less) |
CHONG HUA HOSPITAL MANDAUE RATE
MATERNITY RATES
OB-GYN PACKAGE (COMPULSORY BLOOD DONATION)
| Social Service Schedule: Monday – Friday 8:00AM – 5:00PM |
(OPD) Out Patient Department Schedule Monday – Friday 8:00AM – 12:00PM |
Application Schedule Monday – Friday 7:00AM – 5:00PM |
| CATEGORY | PARTIAL PAYMENT | BLOOD DONATION (NON-DEDUCTIBLE TO BILL) |
| NORMAL DELIVERY, LOW RISK, WITHOUT COMPLICATIONS |
P26,198.41 (more or less) |
2 UNIT OF BLOOD (Any type) + PHILHEALTH |
| CAESARIAN HIGH RISK, WITH COMPLICATIONS, PRETERM LABOR |
P50,000.00 (more or less) |
2 UNIT OF BLOOD (Any type) + PHILHEALTH |
NOTE/POINTS TO CONSIDER
- At 32 WEEKS AOG/UPON COMPLETION OF REQUIREMENTS, please visit Social Service Unit to claim the clearance/compliance slip for admission.
- If you plan to undergo BILATERAL TUBAL LIGATION (BTL), inform Social Service & OPD immediately for additional requirements.
- If your newborn has complications or is premature, prepare P30,000.00 – P50,000.00 for the estimated expenses in the Neonatal ICU.
- Insurance can be applied for outpatient procedures ONLY.
- NO REFUND (CASH BOND/BLOOD DONATION).
(estimated price) |
|
| OPD Check-up/Pre-natal | FREE |
| Pre-natal Laboratories | P9,626.00 |
| Transvaginal Sonography (TVS) | P1,434.00 (30% discount) |
| Pelvic Ultrasound (PUTZ) | P1,434.00 (30% discount) |
| Dietary Consult | P500.00 |
| OPD Supplies | P1,676.00 |
| COVID Test for 38 weeks AOG and beyond for clearance before delivery | P3,360.00 1st SWAB w/ PHIC 2nd SWAB w/ PHIC + 20% discount |
| TOTAL NEW Enrollee | P20,000.00 |
REQUIREMENTS
(Failure to comply with the requirements on/before the cut off dates will result in the package being forfeited)
1. PAYMENT (BILLING/CASHIER)
- For normal delivery, P20,000.00 must be paid 32 WEEKS (AOG)
- For Caesarian Section, at least P35,000.00 must be paid 32 WEEKS (AOG)
2. BLOOD DONATION (BLOOD BANK)
– Shall comply on or before 32 WEEKS (AOG)
3. PRENATAL VISITS (OPD)
– At least 5 TIMES BEFORE DELIVERY
4. BREASTFEEDING/MOTHER’S CLASS (CONFERENCE ROOM)
– ATTENDANCE IS A MUST BEFORE DELIVERY.
Secure schedule at OPD.
(estimated price) |
|
| OB kit + Suppliers | P6,264.24 |
| Medications * | P1,543.17 |
| Procedures * | P1,676.00 |
| OB-WARD for 3 days (P1,740/day) | P5,220.00 |
| Dietary Consult | P500.00 |
| Delivery & Labor Room Fee | P4,200.00 |
| CTG + 2 additional sheets | P1,400.00 |
| Inpatient Laboratories | P2,090.00 |
| OB-Gyne Professional Fee | PHILHEALTH ONLY |
| TOTAL | P26,893.41 (more or less) |
BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
CHH Cebu | 0968 857 7764 | Mondays to Fridays 10AM – 6PM No holidays | 3rd floor Bldg. C. CHH Cebu |
1. What services are offered by the TB DOTS Unit?
The TB DOTS Unit provides the following services:
- Enrollment for TB treatment (free anti TB medications c/o DOH)
- Continuation of treatment (for patients enrolled elsewhere who want to transfer to CHH DOTS Clinic)
- TB preventive therapy
- Diagnostics – sputum AFB smear, sputum GeneXpert processing, PPD (with corresponding fees)
2. What are the requirements for enrolling in the TB DOTS Program?
To enroll in the TB DOTS Program, please prepare and present the following:
- A National Tuberculosis Program (NTP) Referral form or a referral written on a prescription pad from your attending, referring, or requesting physician
- Your PHILHEALTH number
If you are not yet a PHILHEALTH member, our nurse can assist you by referring you to the PHILHEALTH personnel inside Chong Hua Hospital.
- Official test results, such as chest X-ray, sputum GeneXpert, and other laboratory results.
We accept both inpatient referrals (from admitted patients) and outpatient referrals (from the doctors at Medical Mall and non-Chong Hua Hospital accredited physicians).
3. What is the schedule for the TB DOTS Unit, and how do I set appointments?
- We accept walk-in referrals from 10:00 AM to 6:00 PM, with a cut-off time of 4:00 PM.
- For succeeding visits, you will be scheduled according to your treatment plan.
- You may also schedule a consultation whenever needed if you experience side effects from the treatment (medication).
TB DOTS Clinic Process Guide
- Reason for Visit: When you arrive, the nurse will ask about the reason for your visit.
- For Enrollment: If you are enrolling in the TB DOTS program, please provide your NTP Referral Form or a referral written on a prescription pad by your attending physician, along with your diagnostic results (chest X-ray, lab tests, GeneXpert, etc.).
- Vital Signs & Registration: The nurse or nursing assistant will check your vital signs and weight and register you in the HIS system. Please present one valid government-issued ID.
- Orientation & Consent: The nurse will explain the TB DOTS procedure, services, and fees and ask you to sign a consent form for enrollment.
- Waiting Area: After the orientation, you will wait while the nurse informs the resident in charge.
- Consultation & Treatment Plan: The resident doctor will conduct a consultation. Afterward, the nurse will discuss your care and treatment plan.
- Billing & Payment: The nurse will provide a charge slip and guide you to the Billing Office for payment.
(Best option for payment is at 5th Floor Bldg. C OPD open until 5 PM. After 5 PM, proceed to the Main Billing Department at Ground Floor.)
- Medication & Follow-Up: Return to the center to receive a two-week supply of TB medication and schedule your next follow-up visit in two weeks. You will also receive a TB DOTS brochure for reference.
- Follow-Up Visits
- The nurse will retrieve your chart, check your vital signs and weight, and have you wait for your consultation.
- The resident doctor will assess your treatment progress and any side effects of the medication.
- You will receive a charge slip for payment at the Billing Office.
- Return to the center to receive another two-week supply of TB medication and schedule your next visit. This continues until your treatment is completed.
- Initial Visit (No Referral / Walk-In Patients)
- The nurse will check your prescription for diagnostic tests (e.g., Gene Xpert) and guide you on proper sputum collection.
- You will be directed to the Laboratory Department for test payment and specimen collection.
- Once results are available, return to your attending physician for consultation.
- Mantoux (PPD) Test Process
- Present your doctor’s order for the test. The nurse will validate it and direct you to the Billing Department for payment.
- After payment, return to the center for the procedure:
- Pediatric patients: The pediatric resident will perform the test.
- Adult patients: The nurse will perform the test.
- You must return 48 to 72 hours later for the test reading.
- You need to buy the PPD reagent from CHH Pharmacy or an outside pharmacy.
- Visit the unit from Monday to Wednesday to avoid test readings falling on a weekend.
- Regular TB Medicine Pick-Up
- Patients are required to visit the center every two weeks for TB medicine refills.
- During each visit, the resident will assess for side effects or compliance issues with TB medication.
- If any adverse reactions occur, you will be advised to consult your attending physician.
NOTE: The nurse will call you a day before your next visit as a reminder.
Enrolment fee* – P400.00 (Estimated only)
Consultation fee (succeeding visits)* – P200.00 (Estimated only)
*Excluding the diagnostic fees
6. What Modes of Payment do you accept?
We accept the following mode of payments:
- Cash
- Debit Card
- Credit Card
BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
CEBU | 75125 | 8am to 5pm Monday to Friday except HOLIDAYS. 12nn to 1pm lunch break | 3F Building D |
MANDAUE | 8568 / 8569 | 8am to 5pm Monday to Friday except HOLIDAYS. 12nn to 1pm lunch break | 5F CHHM Medical Arts Building |
1. How long does it take to process a refund?
- Check Refund and Card Chargeback processing lead time is normally 5 – 10 Working days from the receipt of the request for refund. Processing lead time includes refund approval, check issuance and chargeback slip preparation, and routing these documents for signature. You may call (032) 255-8000 local 75125 for details of the chargeback.
- Refund through card chargeback will depend on your respective banks and bank cut-off. This normally takes 2 to 8 weeks for transactions to reflect in your bank statement or credit card statement.
Note: The 5-10 WORKING days lead time is for our internal process (Chong Hua Hospital). The additional 2-8 weeks lead time is for the bank to process the chargeback and the actual reversal to the cardholder’s account.
2. How do I know the status of my refund?
- You will receive a text message from either Chong Hua Hospital – Fuente or Chong Hua Hospital – Mandaue once check is available for pick-up.
- You may call (032) 255-8000 local 75125 to check the status of your refund.
3. What are the documents or requirements that I need to bring upon check payment?
- If you are the check payee, please bring a photocopy of your valid ID.
- If you are an authorized representative, please bring an authorization letter, photocopy of the payee’s valid ID, and the authorized representative’s valid ID.
4. How to process check or card chargeback refund?
- To process your check or card chargeback refund, please proceed to
- Fuente: Disbursement Office on 3rd Floor Building D.
- Mandaue:
- Billing office @ UG Floor CHHM Medical Arts Building – Refund NOT related to government assistance
- Credit and Collection Office @ 5th Floor Chong Hua Hospital Mandaue – Medical Arts Building – Refund related to government assistance.
- Once you receive the check:
- Check payee may encash the check at any METROBANK.
- The nearest MBTC Bank is located at Chong Hua Medical Mall located at the back of Chong Hua Hospital in Fuente.
- The nearest MBTC Bank is located near Chong Hua Mandaue is located at Parkmall.
- Check payee or authorized representative can deposit the check to the payee’s savings account in any bank.
- Check payee may encash the check at any METROBANK.
5. Other Instructions
- How do I process my refund?
- You can process cash refund if the refundable amount is P20,000.00 and below for payments received in cash, bank transfer or check payments. The refundable amount of more than P20,000.00 is already in the form of a check.
- Can I process a Cash/Check refund if the payment has been made through Debit or Credit Card?
- Yes, but a 3% service charge will be deducted from the refundable amount. The service charge pertains to the rate deducted by the bank for debit/credit card transactions.
- For a refundable amount of P20,000.00 and below, cash may be claimed from the billing cashier.
- For a refundable amount of more than P20,000.00, a check will be issued.
- Can I use my refundable amount to settle my current bills/payable (ER, In-patient, Out-patient accounts) to Chong Hua?
- Yes, we can off-set your refundable amount to your current bill/payable.
- If refundable is attributable to government assistance
Please proceed to the Disbursement Office at 3rd Floor Building D for CHH – Fuente or to the Credit & Collection Office at 5th Floor CHHM Medical Arts Building for CHH – Mandaue.
You will be given the Patient’s SOA with approval for Refund Offset. Once you receive this, you may proceed to Billing/Cashier to facilitate the Refund offset. - If refundable is attributable to your own payment, you may proceed directly to the billing section to request off-set to your current bill/payable.
- Does my refund have an expiration date?
- No. As long as the account can still be accessed and validated in the system. We can process the refund any time.
- Can I get the excess payment from the government assistance paid to my account even if I do not have any payment to the hospital?
- Yes, only if you provide supporting documents (medicine receipts, payment to doctors etc.) within the period indicated in your statement of account covered by the government assistance or if you get confirmation from the government agency issuing assistance that excess payment to the hospital will be given to the patient and will not be returned to the government agency.
- Another option, that you can benefit from the excess payment is to offset the refundable amount to your future laboratory, out-patient, in-patient, ER or Pharma transactions.
- Please note, government agencies will normally issue a Letter of Guarantee only to the extent of the patient’s outstanding balance to the hospital. It will not issue more than the patient’s payable to the hospital.
| BRANCH | CONTACT # | OPERATING HOURS | LOCATION |
| MANDAUE | 81080 0968 862 3413 chhm_wellnesscenter@chonghua.com.ph |
Mon – Fri: 6:00 AM – 8:00 PM Sat: 8:00 AM – 8:00 PM Sunday and Public Holidays: Closed |
10F Medical Arts Bldg. |
1. What are the Services Offered?
- For new clients, a list of basic exercises will be given to them valid for 2-3 weeks. They are guided by coaches accordingly and depending on familiarity with exercises and/or machines. Once the clients are capable, coaches will cater to other clients or may offer higher/advanced types of exercises.
- Personal (one-on-one) training is not offered. Coaches are available for guidance and support.
- Regular Fitness Program
- Use of Gym Facilities
- 1 session of nutritional counseling
- Shower & Locker (Lost locker keys will cost P500 plus affidavit of loss) (Clients also will need to bring their personal toiletries and towel).
- Sauna & Steam Bath ~ temporarily unavailable
- Fitness Classes
- Dance Fitness (eg. Zumba) – P200/session *schedule varies
- Yoga – P200/session *schedule varies
- Use of Activity Room – P500 for 2 hours (e.g. dance practice etc.)
2. Do you accept walk-in clients?
- Yes, we accept walk-ins.
3. What are the prices and available discounts?
- Regular Fitness Program
- 1 month – P1,600
- 4 months – P4,800
- 6 months – P6,600
- 12 months – P12,000
- Daily Use (1-time entry) – P257.50
- Dance Fitness (e.g. Zumba) – P200 *schedule varies
- Yoga – P200 *schedule varies
- Use of Activity room – P500 for 2 hours (e.g. dance practice etc.)
4. Other FAQs
- Follow the Chong Hua Hospital Parking Policy.
- Psychological consultation is NOT offered in the Wellness Center.
- For clients coming from Rehab Medicine of CHH, a referral letter from their doctor is required. During the program, they will be assisted/guided by a Physical Therapist.
- For clients with medical issues/concerns, a doctor’s clearance is required before use of the gym. Clients under the age of 18 will need clearance by a pediatrician/doctor and must be accompanied by their legal guardians
- Drinking water is provided, clients are encouraged to bring their own water bottles.
- Please follow Freezing/Suspension policy
