Business Process Improvement Specialist

Business Process Improvement Specialist

Job Category: Support Group
Job Type: Full Time
Job Location: Cebu City Mandaue City

🌟Make a difference and advance your career with Chong Hua Hospital, the Philippines’ premier healthcare destination!🩺✨

Chong Hua Hospital is looking to hire an experienced and highly motivated Business Process Improvement Specialist is responsible in identifying and improving the outcomes of Chong Hua Hospital’s operational processes to improve efficiencies, reduce cost and increase customer satisfaction.

S/He is also responsible in the deployment of the basic and some advanced lean management tools across all parts of the organization. As an agent of change, the Specialist will serve as a catalyst to create a culture that continuously strives for operational excellence and embraces the principles of process improvement.

Job Duties & Responsibilities

Lean Management Deployment

  • Participates in the implementation of lean management programs all throughout the organization.
  • Champions the deployment of the basic and some advanced lean management tools and techniques.
  • Participates in the development of the business process transformation vision and strategies.
  • Tracks and monitors effectiveness of lean management tools deployment and metrics; recommend and implement changes as needed to ensure business objectives are met.
  • Participates in the design and implementation of appropriate lean management tools and techniques.
  • Develops and delivers operational excellence training modules and lean education programs to the organization.

Project Management and Communication

  • Liaises and coordinates with departments on the status of projects to ensure that projects are identified, prioritized, and implemented in a timely and effective manner.
  • Assists in facilitating the sharing of best practices across different departments throughout the whole organization (e.g. brainstorming processes – identifying and collating of data, identifying the best practice given the project focus then prioritization of its implementation).
  • Facilitates the identification, understanding, and improvement of process issues by using appropriate quantitative and qualitative tools.
  • Participates in the project selection process and identification of opportunities for improvement across all levels of the organization.
  • Performs regular review and monitoring on the status of business process improvement projects from different departments to coach on its implementation and appropriateness of tools and techniques used for optimum results.
  • Spearheads an improvement initiative or problem-solving process project that is aligned with the core purpose and vision of the organization.
  • Implements effective project management tools and techniques to make sure project initiatives are completed on time and within budget. Coordinates and collaborates with the Financial Analysts and Internal Audit Specialists on the financial aspects of the project.
  • Communicates with the staff and management on ways of implementing the plans and the recommendations that they come up with.
  • Collaborates with department leaders and staff in the effective deployment and implementation of lean management tools and techniques.
  • Attends monthly committee meetings and actively participates in the discussion providing recommendations to enhance the over-all business processes.

Monitoring of Quality Indicators

  • Conducts data analysis on the assigned quality indicator(s) classified as the Hospital’s priorities in terms of quality Required Clinical Monitors, Required Administrative Monitors, IPSG Monitors, and provide effective recommendations to improve the levels of quality of the organization.

 

  • Bachelor’s degree in Engineering, Business, Nursing, or other clinical discipline required.  A Masters degree a plus. 
  • With at least three (3) years of relevant work experience in Process Improvement using Lean and Six Sigma is required  
  • Healthcare industry experience is a plus.  
  • Certified or has gained practical experience in: 
  • Lean – Six Sigma Methodology 
  • Practical Problem Solving Process 
  • Experienced and a passionate process improvement leader and educator (formal or informal), with proven problem solving experience. Demonstrated understanding of basic corporate office software, including Microsoft Office 365 applications.  
  • Good communication skills. Proficiency in the Visayan dialect and/or Tagalog is required; ability to communicate well in English is an advantage. 

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Employment Applicant Consent Form

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CONFIDENTIALITY AGREEMENT

It is the responsibility of all Chong Hua Hospital workforce, including employees, medical staff, house staff, interns, fellows contracted medical staff and volunteers, to preserve and protect the confidential patient, employee and business information.

The Constitution of the Republic of the Philippines (Article III Section 3), Civil Code of the Philippines (Article 19, Article 26), Revised Penal Code of the Philippines on revelation of secrets and the rule on doctor-patient confidentiality govern the release of patient identifiable information by hospitals and other health care providers. All of these laws establish protections to preserve the confidentiality of various medical and personal information and specify that such information may not be disclosed except as authorized by law or the patient or individual.

Confidential Patient Care Information includes: Any individually identifiable information regarding a patient’s medical history, mental, or physical condition or treatment, as well as the patient’s records, test results, conversations, research records and financial information. These may include, but are not limited to:

  • Physical medical and psychiatric records including paper, photo, video, diagnostic and therapeutic reports, laboratory and pathology samples;
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  • Mainframe and department based computerized patient data and alphanumeric radio pager messages;
  • Visual observation of patients receiving medical care or accessing services; and
  • Verbal information provided by or about a patient

I hereby understand and acknowledge that:

  1. I shall respect and maintain the confidentiality of all patient laboratory results, care records and any other information generated in connection with individual patient care, risk management and/or peer review activities;
  2. It is my legal and ethical responsibility to protect the privacy, confidentiality and security of all medical records, proprietary information and other confidential information relating to Chong Hua Hospital and its affiliates, including business, employment and medical information relating to our patients, members, employees and health care providers.
  3. I shall only access or disseminate patient care information in the performance of my assigned duties and where required by or permitted by law, and in a manner which is consistent with officially adopted policies of Chong Hua Hospital only with the express approval of my supervisor or designee. I shall make no voluntary disclosure of any discussion, deliberations, patient care records or any other patient care, peer review or risk management information, except to persons authorized to receive it in the conduct of Chong Hua Hospital’s healthcare affairs.
  4. I agree to discuss confidential information only in the work place and only for job related purposes and to not discuss such information outside of the work place or within hearing of other people who do not have a need to know about the information.
  5. My obligation to safeguard patient confidentiality continues after my termination of deployment with Chong Hua Hospital.

I hereby acknowledge that I have read and understand the foregoing information and that my signature below signifies my agreement to comply with the above terms. In the event of a breach or threatened breach of the Confidentiality Agreement, I acknowledge that Chong Hua Hospital may, as applicable and as it deems appropriate, pursue disciplinary action and/or file the appropriate civil and criminal case against me including the termination of my deployment.

This responsibility of confidentiality shall continue even after the completion of my deployment with Chong Hua Hospital.

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