Business Process Improvement Specialist

Business Process Improvement Specialist

职位类别： 支持小组
工作类型： 全职
工作地点： 宿务市 曼达维市

🌟Make a difference and advance your career with Chong Hua Hospital, the Philippines’ premier healthcare destination!🩺✨

崇华医院正在招聘一位经验丰富、积极主动的 Business Process Improvement Specialist is responsible in identifying and improving the outcomes of Chong Hua Hospital’s operational processes to improve efficiencies, reduce cost and increase customer satisfaction.

S/He is also responsible in the deployment of the basic and some advanced lean management tools across all parts of the organization. As an agent of change, the Specialist will serve as a catalyst to create a culture that continuously strives for operational excellence and embraces the principles of process improvement.

工作职责和责任

Lean Management Deployment

  • Participates in the implementation of lean management programs all throughout the organization.
  • Champions the deployment of the basic and some advanced lean management tools and techniques.
  • Participates in the development of the business process transformation vision and strategies.
  • Tracks and monitors effectiveness of lean management tools deployment and metrics; recommend and implement changes as needed to ensure business objectives are met.
  • Participates in the design and implementation of appropriate lean management tools and techniques.
  • Develops and delivers operational excellence training modules and lean education programs to the organization.

Project Management and Communication

  • 就项目状态与各部门进行联络和协调，以确保及时有效地确定、确定优先顺序并实施项目。
  • Assists in facilitating the sharing of best practices across different departments throughout the whole organization (e.g. brainstorming processes – identifying and collating of data, identifying the best practice given the project focus then prioritization of its implementation).
  • Facilitates the identification, understanding, and improvement of process issues by using appropriate quantitative and qualitative tools.
  • Participates in the project selection process and identification of opportunities for improvement across all levels of the organization.
  • Performs regular review and monitoring on the status of business process improvement projects from different departments to coach on its implementation and appropriateness of tools and techniques used for optimum results.
  • Spearheads an improvement initiative or problem-solving process project that is aligned with the core purpose and vision of the organization.
  • Implements effective project management tools and techniques to make sure project initiatives are completed on time and within budget. Coordinates and collaborates with the Financial Analysts and Internal Audit Specialists on the financial aspects of the project.
  • Communicates with the staff and management on ways of implementing the plans and the recommendations that they come up with.
  • Collaborates with department leaders and staff in the effective deployment and implementation of lean management tools and techniques.
  • Attends monthly committee meetings and actively participates in the discussion providing recommendations to enhance the over-all business processes.

Monitoring of Quality Indicators

  • Conducts data analysis on the assigned quality indicator(s) classified as the Hospital’s priorities in terms of quality Required Clinical Monitors, Required Administrative Monitors, IPSG Monitors, and provide effective recommendations to improve the levels of quality of the organization.

 

  • Bachelor’s degree in Engineering, Business, Nursing, or other clinical discipline required.  A Masters degree a plus. 
  • With at least three (3) years of relevant work experience in Process Improvement using Lean and Six Sigma is required  
  • 有医疗保健行业经验者优先。  
  • Certified or has gained practical experience in: 
  • Lean – Six Sigma Methodology 
  • Practical Problem Solving Process 
  • Experienced and a passionate process improvement leader and educator (formal or informal), with proven problem solving experience. Demonstrated understanding of basic corporate office software, including Microsoft Office 365 applications.  
  • 良好的沟通能力。要求精通维萨亚方言和/或他加禄语；具备良好的英语沟通能力者优先考虑。 

申请此职位

允许的类型：.pdf

求职者同意书

遵照 2012 年数据隐私法（共和国法案第 10173 号），崇华医院确保您的个人数据将得到负责任且安全的处理。

通过勾选下面的方框，我特此同意崇华医院在招聘和雇用过程中收集、使用和处理我的个人数据。

  1. 个人资料收集
    本人，以下签名人，特此同意崇华医院收集和处理本人的个人资料，包括但不限于本人的姓名、联系方式、工作经历、教育背景及其他相关信息。
    招聘和雇用过程所必需的。
  2. 数据处理的目的
    我明白所提供的个人资料将仅用于评估我是否适合在崇华医院就业，以及与我的工作申请有关的任何其他目的。
  3. 数据存储和安全
    我承认我的个人数据将被安全存储，并且仅在完成招聘流程所需的时间内或法律要求的时间内保留。
  4. 数据共享
    我理解，根据《数据隐私法》，我的个人数据可能会在组织内部以及与第三方服务提供商共享，仅用于招聘和就业相关活动。
  5. 数据主体权利
    我知道我有权访问、更正和请求删除我的个人数据，但须遵守《数据隐私法》的适用规定。
  6. 撤回同意
    我明白我可以随时通过书面通知崇华医院撤回我的同意，并且撤回可能会影响我的就业资格。

我已阅读并同意上述有关收集、使用和处理我的个人数据的条款。

CONFIDENTIALITY AGREEMENT

It is the responsibility of all Chong Hua Hospital workforce, including employees, medical staff, house staff, interns, fellows contracted medical staff and volunteers, to preserve and protect the confidential patient, employee and business information.

The Constitution of the Republic of the Philippines (Article III Section 3), Civil Code of the Philippines (Article 19, Article 26), Revised Penal Code of the Philippines on revelation of secrets and the rule on doctor-patient confidentiality govern the release of patient identifiable information by hospitals and other health care providers. All of these laws establish protections to preserve the confidentiality of various medical and personal information and specify that such information may not be disclosed except as authorized by law or the patient or individual.

Confidential Patient Care Information includes: Any individually identifiable information regarding a patient’s medical history, mental, or physical condition or treatment, as well as the patient’s records, test results, conversations, research records and financial information. These may include, but are not limited to:

  • Physical medical and psychiatric records including paper, photo, video, diagnostic and therapeutic reports, laboratory and pathology samples;
  • Patient insurance and billing records;
  • Mainframe and department based computerized patient data and alphanumeric radio pager messages;
  • Visual observation of patients receiving medical care or accessing services; and
  • Verbal information provided by or about a patient

I hereby understand and acknowledge that:

  1. I shall respect and maintain the confidentiality of all patient laboratory results, care records and any other information generated in connection with individual patient care, risk management and/or peer review activities;
  2. It is my legal and ethical responsibility to protect the privacy, confidentiality and security of all medical records, proprietary information and other confidential information relating to Chong Hua Hospital and its affiliates, including business, employment and medical information relating to our patients, members, employees and health care providers.
  3. I shall only access or disseminate patient care information in the performance of my assigned duties and where required by or permitted by law, and in a manner which is consistent with officially adopted policies of Chong Hua Hospital only with the express approval of my supervisor or designee. I shall make no voluntary disclosure of any discussion, deliberations, patient care records or any other patient care, peer review or risk management information, except to persons authorized to receive it in the conduct of Chong Hua Hospital’s healthcare affairs.
  4. I agree to discuss confidential information only in the work place and only for job related purposes and to not discuss such information outside of the work place or within hearing of other people who do not have a need to know about the information.
  5. My obligation to safeguard patient confidentiality continues after my termination of deployment with Chong Hua Hospital.

I hereby acknowledge that I have read and understand the foregoing information and that my signature below signifies my agreement to comply with the above terms. In the event of a breach or threatened breach of the Confidentiality Agreement, I acknowledge that Chong Hua Hospital may, as applicable and as it deems appropriate, pursue disciplinary action and/or file the appropriate civil and criminal case against me including the termination of my deployment.

This responsibility of confidentiality shall continue even after the completion of my deployment with Chong Hua Hospital.

我同意

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我同意