General Information Guide

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Information Guide

  • 1. General Information
  • 2. Pharmacy Information

1. General Information

Here are other important information you may find useful.

  • You are discouraged to bring your pillows and linens for infection control purposes.
  • Hospital staff collects all empty food trays inside the room so please do not leave them outside.
  • You are encouraged to leave all your valuables at home.
  • Please keep your room locked especially at night time.
  • The hospital cannot be held liable for anything lost during your stay.
  • All incoming calls are free of charge while outgoing calls shall be charged accordingly.
  • Ambulance services may be provided for a corresponding fee.
  • The hospital canteen is located at the 3rd level of building AB.
  • Upon request, CHH may call for a priest or Chaplain to provide spiritual care to patients. Beside communion, Holy Mass, anointing of the sick, blessing and other spiritual needs that may help in the recovery of patients may be provided upon request.
  • Please get in touch with our Patient and Customer Relations at local 761167/76112 (CEBU) and local 82801 (MANDAUE).
  • Cebu City: Building A & B, Medical Mall and B. Rodriguez Street open parking.
  • Mandaue City: Upper Ground Floor and Lower Ground (under renovation).
  • Strictly NO SMOKING within the hospital premises as per REPUBLIC ACT 921.
  • Alcoholic beverages are not allowed.
  • Firearms should be surrendered and deposited to the Security Officer.
  • Additional furniture, electronics and medical equipment brought from outside ARE NOT ALLOWED.

2. Pharmacy Information

  • The Hospital Pharmacy is open 24 hours a day, seven days a week, and is conveniently located in the lobby of Building AB, beside the main entrance of Chong Hua Hospital Cebu, and on the Upper Ground Floor of the Hospital Building/Lobby at Chong Hua Hospital Mandaue. Our professional pharmacy staff are available around the clock to assist you and provide comprehensive pharmaceutical services in accordance with international standards.
  • Your safety is our primary concern. Effective January 1, 2010, Chong Hua Hospital requires all parental/injectable medications to come from the hospital pharmacy and all parental/ injectable drugs bought outside may no longer be administered to the patient.
  • An 18% discount on the regular price is given to all cash payments, and 8% discount to all medications upon full payment cash.
  • Over-the-counter cash purchase will get 18% discount on the regular price.
  • Non-over-the-counter inpatient medication will get 8% discount upon full cash payment on discharge accounts.
  • The main objective of these policies is to ensure patient medication safety.
  • All medications administered to inpatients must come from the hospital pharmacy, to avoid the use of fake, substandard or expired medicines.
  • The hospital allows the use of herbal medications, as long as they comply with the requirements and provisions of the Traditional and Alternative Medicine Act of 1997 (R.A. 8423).
  • The administration of your medication is done by the hospital's nursing staff. However, at the appropriate time and for certain medications (i.e. insulin), you will be taught and encouraged by your doctor, nurse and pharmacist to administer your medications yourself.
  • The Chong Hua Hospital Pharmacy will not dispense controlled and regulated medications without the proper prescription.
  • Injectable controlled drugs are dispensed for inpatients only.
  • Only over-the-counter (OTC) medications are dispensed without a prescription.