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职位类别： 支持小组
工作类型： 全职
工作地点： 宿务市
在菲律宾首屈一指的医疗保健中心崇华医院，发挥影响力，提升您的职业生涯！
崇华医院正在招聘 Patient Assistance Specialist who will be assigned under the Patient & Customer Relations department can be assigned in: Admissions & Registration, Patient Assistance Services, HMO as well as Information Services. S/He provides assistance to patients and navigates the patient’s care collaboratively across multiple disciplines, departments, and healthcare providers within the system to achieve seamless patient care which involves the assessment and provision of all resources necessary to support the patient and the family
工作职责和责任
- Ensures the patient and his/her significant others have full access to all of the services and support resources as needed such as, but not limited to: hospital information, financial advisement, education, counseling support, etc.
- Registers patients in the Hospital Management System (HMS); validates that there are no multiple entries of the patient’s identification number; checks completeness and accuracy upon registration.
- Facilitates timely patient admission, ensures that the applicable forms are acknowledged and signed.
- Complies with the set protocols and processes when handling HMO accounts, correspondence, etc.
- Provide patients, visitors, guests, etc. with directions and information regarding hospital services, and hours of operation, etc.; provides initial education on hospital policies such as, but not limited to: the use of the watcher’s pass, visiting hours, pharmacy discounts, close pharmacy, importance of the wristband, the importance of the two-patient identifiers; patient rights and responsibilities, and other pertinent information.
- Ensures that all incoming calls are answered and transferred to the appropriate department / unit.
- Answer and process all calls, requests, questions, or concerns; promptly executes the appropriate action when receiving emergency calls relevant to, but not limited to facility alerts, security alerts, medical alerts, etc.
- Properly endorses calls by coordinating with the appropriate channels such as, but not limited to: Nursing personnel, Patient Care / Ancillary Units, Administrative Office, Emergency Department, and Fire / Disaster Team.
- 适当回应其级别内的内部/外部客户的关注和询问，满足其需求；将超出其职责范围的所有其他关注转达给直属上级。
资格
- A graduate of any four (4) year course.
- With experience in customer service, an advantage.
- 有医疗保健行业经验者优先。
- 证明对基本企业办公软件（包括 Microsoft Office 365 应用程序）的了解。
- 有效的沟通技巧。要求精通维萨亚方言和/或他加禄语；能够良好地使用英语沟通者优先。
