Sr. Supervisor for Hospital Quality Records Management

Participates in identifying department’s goals and objectives within the various areas of service offered and makes sure that these targets are met accurately and in a timely manner. 

Plans, directs, evaluates, coordinates, and effectively executes work functions relevant to the accurate interpretation of all Philippine Health Insurance (PhilHealth) and Department of Health (DOH) programs in alignment with CHH’s policies and processes. 

Attends court proceedings and represents the hospital in court cases involving subpoena of medical/clinical records; 

Plans, organizes, implements and evaluates all medical records services for the organization.   

Ensures the maintenance of the patient’s right to privacy and confidentiality; 

Identifies and formulates appropriate plans, tasks timelines, responsibilities, and expected results. 

Implements the formulated plans to achieve the expected results within identified timelines 

Assists Medical/Hospital Staff in research projects. 

Prepares and analyses pertinent data as required by his/her immediate superior or the management.   

Recommends changes and updates in processes, policies, procedures or standards in the department to improve quality of service.

Recommends, participates, and Ensures implementation of processes and policies to continuously improve the quality of service in the department.  

Leads or directs the team or creates functional team to identify performance gaps and formulate strategic interventions to continuously improve on identified areas for improvement, when required 

Assists in the development and placement of safety strategies and continuous quality improvement of service initiatives in the department. 

Oversees the daily operations of the area/section to ensure efficient and effective management of services; 

Supervises all unit personnel; accomplishes all human resource objectives.

Planning, monitoring, appraising job contribution; 

Guides employee actions by implementing and updating department’s policies, procedures, methods and guidelines;  

Plans, develops, implements and facilitates the timely follow through of the technical training and professional enhancement of direct reports; ensures that they are able to gain the technical knowledge and skills necessary to efficiently perform their duties in order to gain career progression within Chong Hua Hospital. 

May be tasked to lead cross-functional team to deliver projects or special tasks designed to improve specific areas of services in the hospital such as, but not limited to, process improvement, review of policies, etc.     

May be tasked to conduct performance appraisal of members of the cross-functional team or other team members.   

Attends meeting with relevance to MRS and participates in Operational Excellence Division’s activities; Keeps abreast of current medical records practices. 

Mentors and/or trains the junior members of the unit to ensure proper cascading and/or learning of technical know-how and soft skills that contribute to the achievement of the unit’s objectives.