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Chong Hua Hospital is looking to hire a Change Management Specialist who will spearhead the implementation of the Change Management policy and procedures of Chong Hua Hospital. S/he will be responsible in driving and supporting organizational change initiatives by managing human, technical, and process-related aspects of change. S/he will work closely with cross-functional teams (CFT) to ensure changes are successfully adopted and/or implemented. Also, the Change Management Specialist is expected to drive the effective and smooth transition to change including stakeholder acceptance and readiness.

Job Duties & Responsibilities

Maintains the effective and efficient execution of his/her tasks and responsibilities by ensuring consistent compliance with existing protocols, guidelines, processes, procedures, standards, etc. of the division, department, unit, and hospital.
Facilitates the conduct of CFTs discussion during the implementation of the change management procedure.
Drives culture change to instill focus risk-based thinking and management
Supports the organization in the achievement of the overall business directives and goals through process development and systems creation in coordination with various leaders and cross functional teams.
May be assigned in a project that aims to improve specific areas, working independently or with a cross-functional team. May be tasked to make necessary recommendations on performance of team members or cross-functional team member.
Prepares and analyses pertinent data as required by his/her immediate superior or the management.
Recommends changes and updates in processes, policies, procedures or standards in the department to improve quality of service, like Gap Analysis, Process Review, Policy-Making, etc.
Serves as subject-matter expert, internal consultant, and change champion who will lead CFTs; coaches and mentors change owners throughout the implementation of change
Conduct impact analyses, assess people readiness, and identify and manage stakeholders throughout the change process.
Guides employee actions through one’s consistent practice and implementation of department’s policies, procedures, methods and guidelines.
May be tasked to lead cross-functional team to deliver projects or special tasks designed to improve specific areas of services in the hospital such as, but not limited to, process improvement, review of policies, etc.
Responsible for the review and streamlining of processes and policies to continuously improve the quality of service in the department.
Leads or directs the team or creates functional team to identify performance gaps and formulate strategic interventions to continuously improve on identified areas for improvement, when required
Oversees the development and placement of safety strategies and continuous quality improvement of service initiatives in the department.
Performs other duties and responsibilities as may be assigned or requested by immediate superior or management from time to time.

Qualifications

A graduate of bachelor’s degree in Industrial Engineering, Business Management, Economics or related field of study
With at least five (5) years of relevant work experience in Change Management
Healthcare industry experience is a plus.
Exposure to an ISO certified environment is an advantage
Extensive experience in the use of change management and project management practices
A proven ability to conduct research, data analysis, and project analysis
High ethical standards and an uncompromising sense of integrity
Attention to detail, excellent interpersonal and communication skills
Knowledge of business and management principles involved in strategic planning, resource allocation, and coordination of people and resources.
Demonstrated understanding of basic corporate office software, including Microsoft Office 365 applications.
Excellent communication skills. Proficiency in the Visayan dialect and/or Tagalog is required.