At Chong Hua Hospital, everyone in the medical community and management staff is a partner in your care. Our concept of "Patient-Focused Care" puts you, the patient, first! The concept of "Patient-Focused Care" is not unique, but Chong Hua Hospital, its provider and staff have taken this to a new level. It is about caring for patient by first finding out what their needs and values are and then tailoring the care we provide to meet those expectations and enhance their experiences while in our care.

Give us a chance to serve you.

Thank you for choosing Chong Hua Hospital for your Healthcare.


News Update

click to enlarge

Chong Hua Hospital Mandaue

click to visit site



Why Chong Hua?

Chong Hua Hospital is home of the region's top specialists and sub specialist. We are pleased to be the referral hospital of choice for physicians and patients seeking the highest level of quality healthcare.

With our 660 beds and our state-of-the-art facilities and equipment, we are considered as one of the biggest, most advanced, fully integrated and comprehensive healthcare facility system in the Visayas and Mindanao.

We are recognized by the Province and City of Cebu as an industry leader as well as commended by the Department of Health for rendering excellent services and facilities at par with those of the most respected hospitals in the world.

Our eleven (11) storey twin tower building stands at the very heart of Cebu City completing the backdraft of the famous Cebu's landmark - the Fuente Osmeña Circle.


Institutional Review Board


A quick guide to visiting Chong Hua Hospital

click to enlarge
Any pregnant woman may avail of the Package Deal OB Service, provided:
  1. She is not more than 28 weeks pregnant;
  2. She abides by the rules and regulations of the service;
  3. She has been deemed eligible for entry into the OB Service Package Deal by the Administration through the Social Service Worker; and
  4. Compulsory blood donation of one (1) unit whole blood of any type prior to second visit.
The minimum requirement for initial assessment of eligibility by the Social Service Worker is:
  1. Latest payslip for one (1) month of the applicant and her spouse/partner or the applicant’s parents; or
  2. If applicant, spouse/partner or parents are not employed, a Barangay Certificate of No Source of Income or Barangay Certificate of Source of Income.

Note: The above is a minimum requirement for initial assessment. The Social Worker will require additional requirements from the applicant once eligibility into the OB Service Package Deal has been established.

FOR QUESTIONS, INQUIRIES AND COST ESTIMATES, please contact the Social Service through:
Email: socialservice@chonghua.com.ph
Telephone: +6332-2558000 local 76110 / 76111

Step 1

Patients proceed to the Triage Area for evaluation and assessment, or to the treatment area for emergency management. Patients with Direct-to-Room orders (within twenty-four (24) hours of issuance) from their Attending Physicians may proceed directly to Admission. please click HERE

Step 2

The patient or patient's significant other should fill out the Patient Data Sheet and submit it to Admission for processing, partial payment and issuance of Admission Kit.
Important Admission Reminders

Health Maintenance Organization (HMO) insurance or company covered hospitalization should have a letter of Authorization (LOA) faxed to +63(032) 256 3140, but the original LOA shall be required upon discharge. Please call our HMO/Insurance coordinator at local 5537 for any concerns.

A refundable amount is added to your bill for items borrowed from the Admitting Section (e.g. TV remote control and Digibox (SkyCable) Remote controls).

The discharge process may be initiated early during your hospitalization:

Step 1

Go to the Nurses' Station, verify that your doctor has given the "May go home" order and obtain the following, as applicable:
  • Discharge Instruction
  • Medical Records (Certified True Copy)
  • PhilHealth Forms

Step 2

Return TV and Digibox remote controls to the Billing Section.

Step 3

For Philhealth members, proceed to the Billing Section together with completed and fully accomplished forms.
  • PHIC Form 1 accompanied by the employer
  • PHIC Form 2 signed by the attending physicians
  • PHIC Form 3 (duly accomplished)
  • PHIC Form 4 (for maternity cases only)
For incomplete PhilHealth requirements, you have to settle your account at the Billing Section in full. You can file your PhilHealth requirements after the discharge for direct refund from PhilHealth at a later date.

For non-PhilHealth members, proceed to the Billing Secton (Ground Floor, Bldg. C) for computation of final hospital bill.
  • Senior Citizen's discount, if applicable, may be granted upon full payment and presentation of an identification card or document that establishes that patient is a citizen of the Republic of the Philippines and is at least sixty (60) years old.
  • For personal accounts, please pay the hospital bill and professional fees at the cashier.

Step 4

A gatepass shall be given to you by the Billing Officer or cashier upon your discharge.

Present this gatepass (first copy) to the nurse-on-duty upon check-out and surrender to the security guard (second copy) upon leaving the hospital.

Important Discharge Reminders
  • Discharge cut - off time is at 12:00 noon. A fractional amount shall be charged to the account if discharged after the cut-off time
  • Please make arrangements with the Billing Section if you want to check out after the cut-off time.
  • All major credit card payments are accepted.
  • For an updated Statement of Account, you can request for it from the Billing Section.
  • ATM Machines are available at the Ground floor, Building C.
Business Office Hours
Billing Section Monday - Sunday 6:00 am to 10:00 pm
ER Cashier Monday - Saturday 8:00 am to 4:00 pm
Monday - Sunday 10:00 pm to 6:00 am
New Building Cashier Monday - Friday 7:00 am to 4:00 pm
Saturday 7:00 am to 12:00 nn
Ultrasound Unit Monday - Friday 6:00 am to 5:00 pm
Saturday 6:00 am to 12:00 nn
Renal Unit Monday - Saturday 8:00 am to 8:00 pm
Refunds Monday - Friday 8:00 am to 5:00 pm
Saturday 8:00 am to 12:00 nn
  •  CHONG HUA HOSPITAL aims to provide you with safe and quality care. As patient in this hospital, it is important for you to know that you have both RIGHTS AND RESPONSIBILITIES that will enable you to participate in receiving quality healthcare.
Rights Responsibilities
  • To be treated with respect and courtesy
  • To receive safe, considerate ethical and cost effective healthcare
  • To have your individual, culture, spiritual, and psychological needs respected
  • To have your privacy and personal dignity maintained
  • To respect hospital personnel
  • To respect hospital property
  • To respect the caregiver's effort to provide care for other patients
  • To be considerate of other patients and to see that your visitors so the same
  • To receive treatment regardless of race, religion or any other discrimination prohibited by law
  • To receive emergency treatment, regardless of ability to pay
  • To expect and be informed of a reasonable and realistic continuity of care options available when hospital care in this facility is no longer appropriate
  • To have your needs for pain management addressed and treated
  • To be free from the use of restraints and/or seclusion unless clinically necessary
  • To follow your caregiver's instructions and help them in their efforts to return you to good health
  • To inform your caregiver if you think there may be problems in following their instructions
  • To participate in decision making about your medical care
  • To recognize the impact of lifestyle on your personal health
  • To understand your diagnosis and treatment, as well as possible outcomes, risks and benefits of your care
  • To have information regarding your medical treatment explained to your family member or other appropriate individual when you are unable to participate in decisions about your care
  • To be advised of hospital policies, procedure, rules and regulations that may affect your care
  • To understand that your caregivers may be teachers or students
  • To know the names/title of your caregivers
  • To see your medical records (in accordance with the law and/or hospital policies)
  • To review your bill and to have any questions or concerns you have adequately addressed
  • To provide the hospital with accurate and complete information about your medical history
  • To ask your doctors for more information if you do not understand your illness or treatment
  • To provide the hospital with necessary payment and/or insurance information
  • To be involved in decisions concerning your care
  • To discuss any treatment planned for you
  • To give your informed consent or informed refusal for treatment
  • To leave the hospital or request a transfer (in accordance with the law/or hospital policies)
  • To abide by hospital rules and regulations, including special policies on NO SMOKING, VISITING HOURS, WASTE SEGREGATIONS, and WEAPONS PROHIBITION
  • To keep your appointments
  • To provide the hospital with necessary payment and/or insurance information
  • To pay your bills on time
  • To inform the hospital management if you believe your rights have been violated
  • The hospital pharmacy located at the lobby of Building AB beside the entrance is open 24 hours a day, seven days a week, with a professional pharmacy staff to assist you, working together with the nursing and nutrition services to provide you comprehensive pharmaceutical services that follows international standards.
  • Your safety is our primary concern. Effective January 1, 2010, Chong Hua Hospital requires all parental/injectable medications to come from the hospital pharmacy and all parental/ injectable drugs bought ouside will no longer be administered to the patient.
  • An 18% discount on the regular price is given to all cash payments, and 8% discount to all medications upon full payment cash.
  • Over-the-counter cash purchase will get 18% discount on the regular price.
  • Non-over-the-counter inpatient medication will get 8% dicount upon full cash payment on discharge accounts.
Hospital Pharmacy Policies The main objective of these policies, is to ensure patient medication safety

    All medications administered to inpatients must come from the hospital pharmacy, to avoid the use of fake, substandard or expired medicines.

    The hospital allows the use of herbal medications, as long as they comply with the requirements and provisions of the Traditional and Alternative Medicine Act of 1997 (R.A. 8423).

    The administration of your medication is done by the hospital's nursing staff. However, at the appropriate time, you will be taught and encouraged by your doctor, nurse and pharmacist to administer your medications yourself (ie. Insulin).

    • The Chong Hua Hospital Pharmacy will not dispense controlled and regulated medications without the proper prescription.
    • Injectable controlled drugs are dispensed for inpatients only.
    • Only over-the-counter (OTC) medications are dispensed without a prescription.
    •  9:00 a.m. to 9:00 p.m.
    •  Children below 7 years old are discouraged to visit

    Intensive Care Unit (ICU)
    •  9:00 a.m. to 12:00 noon
    •  6:00 p.m. to 9:00 p.m.

    Coronary Care Unit (CCU)
    •  10:00 a.m. to 12:00 noon
    •  6:00 p.m. to 9:00 p.m.
    Intermediate (INT) Intensive Care Unit
    •  6:00 a.m. to 9:00 p.m.

    Pediatric Intensive Care Unit (PICU)
    • 9:00 a.m. to 9:00 p.m.

    Watcher's Pass
    • A watcher who will stay with the patient after 9:00 p.m. will need a watcher's pass. This is given to the patient upon admission by the Admitting Staff.
  • You are discouraged to bring pillows and linens for infection control purposes.
  • Hospital staff collects all empty food trays inside the room so please do not leave them outside.
  • You are encouraged to leave all your valuables at home.
  • Please keep your room locked especially at night time.
  • The hospital cannot be held liable for anything lost during your stay.
Other Charges
  • All incoming calls are free of charge while outgoing calls shall be charged accordingly.
  • Ambulance services may be provided for a corresponding fee.
  • Hospital Canteen is located at the 3rd level of building AB.
  • For your convenience, the Hospital offers valet parking services at P15.00 per hour 24 hours, seven days a week.
  • Basement parking is strictly prohibited.
  • Strictly NO SMOKING within the hospital premises as per REPUBLIC ACT 9211.
  • FIREARM SHOULD BE DEPOSITED to the Security Officer.
Patient Identifier
  • For patients' safety, we use double identifiers, i.e. name and date of birth, to ensure the correct patient receives the correct medication and/or correct procedure. You will be repeatedly asked to provide this information in the course of your confinement. Please bear with us and DO NOT REMOVE YOUR IDENTIFICATION BAND.
Licensed or Accredited by:
Copyright © 2017 Chong Hua Hospital | Don Mariano Cui Street, Fuente Osmeña, Cebu City, Philippines 6000 | +63(32)255-8000 | email us at info@chonghua.com.ph